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So what happened to the 24/7 tech support?

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  • 14-06-2016 11:04pm
    #1
    Kensei
    Registered Users Posts: 50 ✭✭


    After that much boasting I kind of expected it to remain a standard...


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Kensei wrote: »
    After that much boasting I kind of expected it to remain a standard...
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Kensei,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, our technical support team are available 24/7 on 1890260260.[/font]
    [font=Verdana, sans-serif]Is there anything I can assist you with here?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #3
    Kensei
    Registered Users Posts: 50 ✭✭Kensei


    No they aren't. I just called them yesterday at 21:25 and the bot told me they were only available from 0900 to 2000.

    As for help, I sorted it out myself, it turned out I had a Winsock problem. But nevertheless, the D1000 router is overheating every 40-50 days. I'm curious if there is a newer firmware version that reduces temperature by optimising the processing cycle rate?


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Kensei wrote: »
    No they aren't. I just called them yesterday at 21:25 and the bot told me they were only available from 0900 to 2000.

    As for help, I sorted it out myself, it turned out I had a Winsock problem. But nevertheless, the D1000 router is overheating every 40-50 days. I'm curious if there is a newer firmware version that reduces temperature by optimising the processing cycle rate?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]The customer care team are only available until 8pm Kensei [/font]
    [font=Verdana, sans-serif]However the technical support team are available 24/7, they can be contacted directly on 1890260260.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid not, the longer the modem is left on, the more the connection deteriorates. I would recommend power cycling the modem probably every month or so (turning it on & off).[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


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    #5
    Kensei
    Registered Users Posts: 50 ✭✭Kensei


    I see, well, I distinctly remember calling the 260260 number, maybe I hit the wrong extension. 

    Anyway, thanks for the info about the modem. I've been thinking of doing either that or get one of them cooling pads for laptops and just slap it under the router.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Kensei wrote: »
    I see, well, I distinctly remember calling the 260260 number, maybe I hit the wrong extension. 

    Anyway, thanks for the info about the modem. I've been thinking of doing either that or get one of them cooling pads for laptops and just slap it under the router.
    No problem at all  Kensei :) 

    -Pamela 


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