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  • 16-06-2016 8:05pm
    #1
    rottie 11
    Registered Users Posts: 3,431 ✭✭✭


    There was 60 euro debited from my bank account for no reason.. no heads up about it or anything.. put my bank account into arrears, I needed that money for a different direct debit so ye are after putting me into a hole .....

    I rang up and there was no record of it.. turns out it was from my old account( I moved about 2 months ago). The charge was for a modem ????? I used the same modem from my old house..

    I was told on the phone the only way I can get my money back is to go into the bank and fill out forms.. I work every day so I can't go to the bank , and why should I anyway it wasn't my mistake..

    I expect my money put back into my account asap or I'm quitting from eircom contract or not..

    Thanks


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rottie 11 wrote: »
    There was 60 euro debited from my bank account for no reason.. no heads up about it or anything.. put my bank account into arrears, I needed that money for a different direct debit so ye are after putting me into a hole .....

    I rang up and there was no record of it.. turns out it was from my old account( I moved about 2 months ago). The charge was for a modem ????? I used the same modem from my old house..

    I was told on the phone the only way I can get my money back is to go into the bank and fill out forms.. I work every day so I can't go to the bank , and why should I anyway it wasn't my mistake..

    I expect my money put back into my account asap or I'm quitting from eircom contract or not..

    Thanks
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]rottie 11,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]When an account is closed you would be required to return the modem, this would be outlined in the terms and conditions here https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf.[/font]
    [font=Verdana, sans-serif]You would have received a final bill with the modem charge on it and a new modem for the new address should also have been delivered to you. [/font]
    [font=Verdana, sans-serif]I can understand your frustration with this however I'm afraid only the bank can arrange a direct debit reversal.[/font]
    [font=Verdana, sans-serif]Please feel free to PM me your old account number and I will take a look into this.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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