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Intermittent broadband connection

mallachyrivers · 2016-06-17 13:39:17

Hi, I have a problem with my broadband. The speed goes from a few kilobytes/ second to about 15 mbs. The ping is also ridiculously high. I have gone through all the over the phone stuff and had a representative out but the problem still persists. I have spent about five to six hours on the phone to your company and can't…

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17-06-2016 2:39pm

#1

mallachyrivers

Registered Users Posts: 145 ✭✭

Join Date: October 2011

Posts: 126

Hi, I have a problem with my broadband. The speed goes from a few kilobytes/ second to about 15 mbs. The ping is also ridiculously high. I have gone through all the over the phone stuff and had a representative out but the problem still persists. I have spent about five to six hours on the phone to your company and can't see the point of ringing them anymore. What's wrong and what will be done?

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#2 17-06-2016 3:25pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

mallachyrivers wrote: »

Hi, I have a problem with my broadband. The speed goes from a few kilobytes/ second to about 15 mbs. The ping is also ridiculously high. I have gone through all the over the phone stuff and had a representative out but the problem still persists. I have spent about five to six hours on the phone to your company and can't see the point of ringing them anymore. What's wrong and what will be done?

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mallachyrivers,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]I'm so sorry to hear you are experiencing these issues with your broadband.[/font]
[font=Verdana, sans-serif]Can you PM me your account details and I will take a look into this?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

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