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EMERGENCY - Debit Card blocked when abroad

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  • 19-06-2016 2:33am
    #1
    reesha
    Registered Users Posts: 1 ✭


    I am a student working and staying in Canada for the summer. Last week I withdrew 100$ from a Novia Scotia atm in 7/11. I forgot to fill out the forms online to inform BOI I would be using my card abroad. When I went to transfer cash from my irish current account to my Novia Scotia account in the bank the other day, my card was declined. I tried again and it happened again. Although this money was still withdrawn from my Irish account. My two problems are, I only have 10 dollars left, which means i cant afford to buy credit to make a call home to bank of Ireland, and also I cannot access my account. The time differences from here and at home are also a huge impracticality as when I wake up in the mornings it is already 5pm at home. I really really need to have this problem fixed ASAP. 


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    #2
    duffman13
    Registered Users Posts: 8,952 ✭✭✭duffman13


    reesha wrote: »
    I am a student working and staying in Canada for the summer. Last week I withdrew 100$ from a Novia Scotia atm in 7/11. I forgot to fill out the forms online to inform BOI I would be using my card abroad. When I went to transfer cash from my irish current account to my Novia Scotia account in the bank the other day, my card was declined. I tried again and it happened again. Although this money was still withdrawn from my Irish account. My two problems are, I only have 10 dollars left, which means i cant afford to buy credit to make a call home to bank of Ireland, and also I cannot access my account. The time differences from here and at home are also a huge impracticality as when I wake up in the mornings it is already 5pm at home. I really really need to have this problem fixed ASAP. 

    Your most likely not going to get a response here till Monday. The only thing I can suggest is perhaps phone from Skype? +353 567 757 007 that's the number and it's treated as a national call so will be cheap on Skype. Should get through quick enough too


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    #3
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    reesha wrote: »
    I am a student working and staying in Canada for the summer. Last week I withdrew 100$ from a Novia Scotia atm in 7/11. I forgot to fill out the forms online to inform BOI I would be using my card abroad. When I went to transfer cash from my irish current account to my Novia Scotia account in the bank the other day, my card was declined. I tried again and it happened again. Although this money was still withdrawn from my Irish account. My two problems are, I only have 10 dollars left, which means i cant afford to buy credit to make a call home to bank of Ireland, and also I cannot access my account. The time differences from here and at home are also a huge impracticality as when I wake up in the mornings it is already 5pm at home. I really really need to have this problem fixed ASAP. 
    Hi reesha,
     
    Thank you for contacting us on Boards.

    There are lower daily limits when using your Visa Debit card abroad so we would first advise you to try withdrawing a smaller amount at an ATM. Just to mention your card should still work at a point of sale in a shop or online once you reach this daily ATM limit. 
    If you continue to have difficulties using your card, please call our international number on +3531 4044000 for a representative with account access to look into this for you. Alternatively you can query this on 365 Online through the Online Service Desk and the "Ask a Question" option. 

     
    Thanks,

    Sarah


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