Electricity Account

bugsy087

Hello,

I have recently changed over to EI. I received my online account info via email yesterday. When I logged in it appears to be only showing info for a gas account and not both Electricity and gas.

Is it possible that there was a problem with the electricity change over?

Electric Ireland: Brige N

Hi bugsy087,

Thanks for your message.

When registering for Online Billing, could you confirm if you registered two individual account numbers, one for gas and a second for electricity?

If not, we would advise clicking on the Account Query tab. From the drop down menu you can then select Add An Additional Account. Once you have selected this, you must then enter the Electric Ireland account number that you would like to add in the Additional Account Number box, in this case it would be your electricity account number.

We must advise that additional account requests are looked into within a number of working days.

If you did register both accounts for Online Billing, could you please send us a private message with the following details?

• Your full name
• Your account numbers
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this matter further for you.

Thanks,
Brige

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