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Verified by Visa unlocking issue

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  • 23-06-2016 11:11am
    #1
    Allafloat
    Registered Users Posts: 18 ✭


    Hi,

    After incorrectly entering my Visa debit password three times online, my card was locked. I've rung the number given, and was informed I could reset it after answering some security questions next time I use it. Unfortunately I won't be using it until I pay for a hire car this weekend, and I fear that it won't work when I try, and I won't have a means to answer security questions in the hire depot.


    I've been trying to find somewhere to reset it online but have had no joy. Can anyone make any suggestions?

    Thanks.


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Morning Allafloat, 

    Thank you for getting in contact with us here on Boards.ie. 

    Can I just double check with you if the password your query relates to is your Verified by Visa password? And also, when you will be hiring the car, will you be doing this in person with your card or online again? 

    Thanks, 
    Elaine 


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    #3
    Allafloat
    Registered Users Posts: 18 ✭Allafloat


    Thanks for the prompt reply Elaine,

    Yes, it is the Verified by Visa password, and the next time I use it will be in person at the car hire depot - it was while trying to book the car online that I cocked up the password... It's a credit card not debit as I first wrote.


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    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Perfect :-) 

    Your Verified by Visa password on your Credit card is only required by participating retailers when purchasing online. So when you present your card at the weekend for car hire, you will not be required to enter in details for this. You'll just need your 4 digit pin number for the card. 

    Just to mention, the next time you purchase online (with a participating retailer) you'll be asked to reset your Verified by Visa password. Regrettably, it is not possible to do this unless you're making a purchase.

    I hope this helps reassure you for your purchase this weekend. 

    Elaine 


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    #5
    Allafloat
    Registered Users Posts: 18 ✭Allafloat


    Thanks Elaine - most reassuring. :)


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    #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    You're more than welcome, glad to help here today.


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    #7
    countrygal25
    Registered Users Posts: 22 ✭countrygal25


    Bank of Ireland: Elaine wrote: »
    You're more than welcome, glad to help here today.
    Could someone tell me if I need to change my Verified by Visa password as my old visa debit card was cancelled and I've been sent a new one?

    I need to make a purchase through ticketmaster which I know uses Verified by visa and their pages only give you a certain amount of time to input the information or else you're put to the back of the queue again.

    Thanks


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    #8
    countrygal25
    Registered Users Posts: 22 ✭countrygal25


    Could someone tell me if I need to change my Verified by Visa password as my old visa debit card was cancelled and I've been sent a new one?

    I need to make a purchase through ticketmaster which I know uses Verified by visa and their pages only give you a certain amount of time to input the information or else you're put to the back of the queue again.

    Thanks


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    #9
    Bank of Ireland: Richard
    Closed Accounts Posts: 57 ✭✭Bank of Ireland: Richard


    countrygal25 wrote: »
    Could someone tell me if I need to change my Verified by Visa password as my old visa debit card was cancelled and I've been sent a new one?

    I need to make a purchase through ticketmaster which I know uses Verified by visa and their pages only give you a certain amount of time to input the information or else you're put to the back of the queue again.

    Thanks
    Good afternoon countrygal25,

    Thank you for contacting us here on Boards.ie.

    When you go to make a purchase with your new Visa Debit card, you will be prompted to set up a new Verified by Visa password.

    Please let us know if you have any further queries.

    Thanks,
    Richard


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