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Energia won't let me submit meter reading:-(

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  • 23-06-2016 4:41pm
    #1
    peaceboi
    Registered Users Posts: 587 ✭✭✭


    We moved from electric Ireland 2 months ago to energia. They won't let me submit my meter reading, they did sent a reminder email today but when I login it says meter reading submitting window closed & only available on selected dates!!


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    #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    It is possibly too near the billing date for customer readings. If so, then that is reasonable


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    #3
    L1011
    Registered Users Posts: 69,033 ✭✭✭✭L1011


    You can submit readings to ESB Networks at any time. There is no guarantee they'll adjust the bill on that reading, however they should change estimates for the next bill.

    https://esbnetworks.ie/existing-connection/meters-readings/submit-a-meter-reading


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    #4
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Maybe they got a reading from the meter reader already.


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    #5
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    I complained about this to Energia and they basically said tough?!


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    #6
    Birdsong
    Registered Users Posts: 986 ✭✭✭Birdsong


    OP I have experienced this in the past, the window to give the meter readings are ridiculously short. Electric Ireland is 3 days of memory serves me right


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    #7
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    I tried to submit mine within minutes of the email.


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    #8
    Yggr of Asgard
    Registered Users Posts: 5,225 ✭✭✭Yggr of Asgard


    That happened to me once and the explanation I got was that the network submitted a meter reading which has priority over any manual entry, so in effect the bill was issued within minutes of them getting the network meter reading.


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    #9
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Yggr of Asgard wrote: »
    That happened to me once and the explanation I got was that the network submitted a meter reading which has priority over any manual entry, so in effect the bill was issued within minutes of them getting the network meter reading.

    That's what happened to me too


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    #10
    naughtysmurf
    Registered Users Posts: 3,263 ✭✭✭naughtysmurf


    Happens to me a couple of times a year, just means your Meter has already been read & reading submitted, your bill will be accurate, I switch service provider regularly & I find energia pretty good with this end of things


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    #11
    TheDriver
    Registered Users Posts: 12,519 ✭✭✭✭TheDriver


    Happened to me too. Seems like their email generation doesn't distinguish between estimated readings and network read readings


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    #12
    2RockMountain
    Banned (with Prison Access) Posts: 1,012 ✭✭✭2RockMountain


    It's a pain that they don't synchronise the gas and electricity readings. If I'm going to go to the bother of finding the key to the meter boxes, I was to wrap up t the two of them at the same time, and not be running out again a few days later.


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    #13
    L1011
    Registered Users Posts: 69,033 ✭✭✭✭L1011


    The gas and electricity network operations are not combined at all; despite the retail arm and former retail arm (Bord Gais Energy not being owned by Ervia) of both selling both products.


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