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Tv screen issue

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  • 25-06-2016 5:03pm
    #1
    OverRide
    Closed Accounts Posts: 665 ✭✭✭


    Hi folks,
    I have a panny 42 inch As640 purchased from ye 18 months ago
    It's developed a large bullet hole design on the screen,which Google tells me is a screen fault or damage
    There is no physical damage to the actual screen,but presumably somethings happened to the inner layer?


    If I bring the TVs into the store can it be looked at or repaired
    It does have the five year warranty plan

    Thank you


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    OverRide wrote: »
    Hi folks,
    I have a panny 42 inch As640 purchased from ye 18 months ago
    It's developed a large bullet hole design on the screen,which Google tells me is a screen fault or damage
    There is no physical damage to the actual screen,but presumably somethings happened to the inner layer?


    If I bring the TVs into the store can it be looked at or repaired
    It does have the five year warranty plan

    Thank you
    Hi OverRide.

    Sorry to hear of your issue with the AS640.

    A very strange thing indeed. Would you be able to take some photos and email then over to us at service@richersounds.ie and we will have a look over them and have a chat with our Panasonic engineers.

    If you drop me your name in a PM I can look up your account and add some notes.

    Normally for a warranty repair you can bring the screen to us, it may also be possible to have the screen collected from you under our warranty.


  • Options
    #3
    OverRide
    Closed Accounts Posts: 665 ✭✭✭OverRide


    Thanks Kenny,
    I've sent you a PM there


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    OverRide wrote: »
    Thanks Kenny,
    I've sent you a PM there
    Cheers OverRide.

    We are looking into this now for you.


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