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High first bill

lorweld · 2016-06-27 12:02:05

Hi I signed up online for the €25 a month deal. I've received my first bill which is nearly seven times that amount. I'm getting nowhere with the countless agents I've spoken to in customer care. Can you please look into this. I've sent a pm to Stacey. Thanks

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27-06-2016 1:02pm

#1

lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

Hi I signed up online for the €25 a month deal. I've received my first bill which is nearly seven times that amount. I'm getting nowhere with the countless agents I've spoken to in customer care. Can you please look into this. I've sent a pm to Stacey. Thanks

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#2 27-06-2016 3:53pm
eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi there. I have responded to your PM in relation to this. Stacey

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#3 28-06-2016 10:17am
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

eir: Stacey wrote: »

Hi there. I have responded to your PM in relation to this. Stacey

Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over €130 for a service that's being heavily advertised on the tv for €30 and online for €25.

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#4 28-06-2016 11:14am
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

eir: Stacey wrote: »

Hi there. I have responded to your PM in relation to this. Stacey

Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over €130 for a service that's being heavily advertised on the tv for €30 and online for €25.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

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#5 28-06-2016 1:34pm
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

Eir: Pamela wrote: »

lorweld wrote: »

eir: Stacey wrote: »

Hi there. I have responded to your PM in relation to this. Stacey

Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over €130 for a service that's being heavily advertised on the tv for €30 and online for €25.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Great thanks.

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#6 28-06-2016 2:48pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

Eir: Pamela wrote: »

lorweld wrote: »

eir: Stacey wrote: »

Hi there. I have responded to your PM in relation to this. Stacey

Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over €130 for a service that's being heavily advertised on the tv for €30 and online for €25.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Great thanks.

No problem lorweld,

-Pamela

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#7 30-06-2016 12:30pm
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

Hi just wondering if you've got an update yet and if not can you chase it up please.

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#8 30-06-2016 2:49pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

Hi just wondering if you've got an update yet and if not can you chase it up please.

Hi lorweld,

I have sent you a PM.

-Pamela

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#9 30-06-2016 3:32pm
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

Eir: Pamela wrote: »

Hi lorweld,

I have sent you a PM.

-Pamela

I've sent you a pm back.

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#10 30-06-2016 3:58pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

Eir: Pamela wrote: »

Hi lorweld,

I have sent you a PM.

-Pamela

I've sent you a pm back.

Thanks lorweld :D

-Pamela

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#11 07-07-2016 12:26pm
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

After being assured my issue was resolved. €136 was taken from my account today! Also I rang to cancel the direct debit last week with one of your agents but this obviously wasn't adhered to and money was taken from my account. I'm really angry over all this and am at the end of my tether. I want this resolved today or im making a complaint to comreg. I've being more than patient.

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#12 07-07-2016 1:11pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

After being assured my issue was resolved. €136 was taken from my account today! Also I rang to cancel the direct debit last week with one of your agents but this obviously wasn't adhered to and money was taken from my account. I'm really angry over all this and am at the end of my tether. I want this resolved today or im making a complaint to comreg. I've being more than patient.

Hi lorweld,

I have replied to your PM.

-Pamela

0
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#13 07-07-2016 4:34pm
lorweld

Registered Users Posts: 1,867 ✭✭✭

Join Date: February 2008

Posts: 1703

Eir: Pamela wrote: »

Hi lorweld,

I have replied to your PM.

-Pamela

I have sent you another pm.

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#14 08-07-2016 11:46am
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

lorweld wrote: »

Eir: Pamela wrote: »

Hi lorweld,

I have replied to your PM.

-Pamela

I have sent you another pm.

No problem lorweld,

-Pamela

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