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Switching/cancel within 14 cooling off

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  • 27-06-2016 1:45pm
    #1
    Luckylow10
    Registered Users Posts: 146 ✭✭


    Hi,
    I recently purchased Eir fibre broadband and moving  to another provider within my 14 days cooling off. I spoke to Elliot in your loyalty team about this and he said I don't have to do anything further to inform you I want to cancel within my cooling off and that he has it all written in the notes logged for the call. 

    However I want to double check with you to ensure I'm not charged anything above what I owe for my usage.

    Can you confirm that I do not need to do anything further and I won't be charged a early termination charge or anything of the sort?

    Do you want me to return your modem? 

    Do I have to fill out a cancellation form?

    Thanks


Comments

  • Options
    #2
    colm_mcm
    Registered Users Posts: 73,456 ✭✭✭✭colm_mcm


    Cooling off starts from when the order is placed rather than when it goes live AFAIK. 


  • Options
    #3
    Luckylow10
    Registered Users Posts: 146 ✭✭Luckylow10


    Thanks, I confirmed several times with eir that cooling off starts when service is activated. Just wondering are they gonna make me jump through hoops now to cancel. 


  • Options
    #4
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Luckylow10 wrote: »
    Hi,
    I recently purchased Eir fibre broadband and moving  to another provider within my 14 days cooling off. I spoke to Elliot in your loyalty team about this and he said I don't have to do anything further to inform you I want to cancel within my cooling off and that he has it all written in the notes logged for the call. 

    However I want to double check with you to ensure I'm not charged anything above what I owe for my usage.

    Can you confirm that I do not need to do anything further and I won't be charged a early termination charge or anything of the sort?

    Do you want me to return your modem? 

    Do I have to fill out a cancellation form?

    Thanks
    [font=Verdana, sans-serif]Hi there. Thanks for getting in touch. The cooling off period would begin 14 days from activation. Once you have notified the cancellations team of this you would not need to send further notice. Once your account is ceased a courier will be arranged for collection of the equipment. Stacey[/font]


  • Options
    #5
    eimear1
    Registered Users Posts: 196 ✭✭eimear1


    Luckylow10 wrote: »
    Thanks, I confirmed several times with eir that cooling off starts when service is activated. Just wondering are they gonna make me jump through hoops now to cancel. 
    Luckylow10, just to share a tip from my (long-running and maddening)experience, be sure to cancel your direct debit details with your bank as well as with Eir. They continued billing me after i switched and its now been over 2 months trying to get over €200 back!


  • Options
    #6
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Just beware that Eirc(com) have in the past insisted that the 14 day cooling off period starts as soon as you place the order.


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  • Options
    #7
    Ah-Watch
    Registered Users Posts: 1,771 ✭✭✭Ah-Watch


    my3cents wrote: »
    Just beware that Eirc(com) have in the past insisted that the 14 day cooling off period starts as soon as you place the order.
    That was the policy before but when they rebranded as Eir the policy changed to 14 days from activation


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    eimear1 wrote: »
    Luckylow10 wrote: »
    Thanks, I confirmed several times with eir that cooling off starts when service is activated. Just wondering are they gonna make me jump through hoops now to cancel. 
    Luckylow10, just to share a tip from my (long-running and maddening)experience, be sure to cancel your direct debit details with your bank as well as with Eir. They continued billing me after i switched and its now been over 2 months trying to get over €200 back!
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]eimear1,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear you have experienced these issues. [/font]
    [font=Verdana, sans-serif]Please feel free to PM me if there is anything I can assist you with.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Ah-Watch wrote: »
    my3cents wrote: »
    Just beware that Eirc(com) have in the past insisted that the 14 day cooling off period starts as soon as you place the order.
    That was the policy before but when they rebranded as Eir the policy changed to 14 days from activation
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I can understand your concerns [/font][font=Verdana, sans-serif]Luckylow10,[/font]
    [font=Verdana, sans-serif]If you experience any issues please do let me know and I can arrange cancellation within the 14 day cooling off period.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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