Account cancelled - haven't received final bill?

Sin1981

Hi,
I am in a house share, and I was the Eir account owner. My housemate is starting an account with SKy, and we were told Sky would notify Eir that we have cancelled the account with Eir. however I haven't received a final bill from Eir.
Can you confirm that the account is actually being cancelled, and confirm when the final bill will be issued?

thanks

Eir: Pamela

Sin1981 wrote: »

Hi,
I am in a house share, and I was the Eir account owner. My housemate is starting an account with SKy, and we were told Sky would notify Eir that we have cancelled the account with Eir. however I haven't received a final bill from Eir.
Can you confirm that the account is actually being cancelled, and confirm when the final bill will be issued?

thanks

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Sin1981,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch, I would recommend prior to cancellation speaking with the cancellations team on 1901.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I can take a look into this for you however I can only advise if the account cancellation has completed. I would be unable to advise when the cancellation will happen as the cancellation will only complete when Sky is providing the service.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Sin1981

Hi again,

the account in my previous house share has been cancelled.  I got an email today saying the[font=Verdana, Arial] [/font][font=Verdana, Arial]July bill amount is € 161.97.  This seems very high, i cannot log into the online account to see the pdf of the bill, as it says my account has been cancelled.[/font]
[font=Verdana, Arial]I also cannot retrieve the paper bill from my old house.[/font]
[font=Verdana, Arial]Would it be possible to get a pdf of the bill emailed to me?[/font]
[font=Verdana, Arial]account # is 21240019.[/font]
[font=Verdana, Arial]thanks.[/font]

Eir: Pamela

Sin1981 wrote: »

Hi again,

the account in my previous house share has been cancelled.  I got an email today saying the[font=Verdana, Arial] [/font][font=Verdana, Arial]July bill amount is € 161.97.  This seems very high, i cannot log into the online account to see the pdf of the bill, as it says my account has been cancelled.[/font]
[font=Verdana, Arial]I also cannot retrieve the paper bill from my old house.[/font]
[font=Verdana, Arial]Would it be possible to get a pdf of the bill emailed to me?[/font]
[font=Verdana, Arial]account # is 21240019.[/font]
[font=Verdana, Arial]thanks.[/font]

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Sin1981 [/font][font=Verdana, sans-serif]I can arrange this. [/font]
[font=Verdana, sans-serif]Can you PM me your account number and e-mail address?[/font]
[font=Verdana, sans-serif]I would also recommend removing your account number from public view for security reasons.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Sin1981

hi again,

On this there are two line items as follows.

ECC for eir Talk Off-Peak 06-Jul-16 Eur 50.47
ECC for eir Fibre 01-Jul-16 Eur 70.20

Can you please explain what these are?  I cancelled the contract at the start of July so don't know why the final bill is so large.

thanks.

Eir: Pamela

Sin1981 wrote: »

hi again,

On this there are two line items as follows.

ECC for eir Talk Off-Peak 06-Jul-16 Eur 50.47
ECC for eir Fibre 01-Jul-16 Eur 70.20

Can you please explain what these are?  I cancelled the contract at the start of July so don't know why the final bill is so large.

thanks.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Sin1981,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I have sent you a PM. [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Pamela [/font]

Sin1981

hi Pamela,

thanks for your PM in relation to the above.

You mentioned that these additional charges were for the following:

You would receive an ECC charge if you cancel your account while still in contract I'm afraid. ECC for eir Talk Off-Peak would relate to the landline bundle and ECC for eir Fibre would relate to the efire service.


However, I was not "In contract" so these charges should not apply.  I raised the issue some time ago whereby Eir reset my account to start a new contract (when I upgraded to fibre. At the time Eir told me no new account would be created).  I will resurrect the thread I used to address this, so you can see for yourself the response from Alan (Eir rep).


Could you please take a look, and request that the bill is updated to remove these charges. I cannot pay the final bill until the bill is accurate. 


thanks!

Sin1981

Hi again,

as above there are chargers that seem to relate to  break in on contract.  I was not in contract, as you will see that this contract started on Jan 2014.   I had an issue in April 2015 when I upgraded to Fibre. Eir automatically restarted my contract, even though they said they wouldn't.  I contacted Eir at the time, and they told me a note was on the contract detailing this mistake.

There, as of July 2016 when I cancelled the contract with Eir, I was not UNDER CONTRACT.  Can you look into this please?

thanks.

Sin1981

Hi again,
can I please get this sorted out?

If I don't receive an updated bill, I will file a complaint with Comreg.

regards,

eir: Ciara

Sin1981 wrote: »

Hi again,
can I please get this sorted out?

If I don't receive an updated bill, I will file a complaint with Comreg.

regards,

Hi Sin1981,


I can see Pamela has responded to your PM. 

-Ciara

Sin1981

Hi,
Pamela responded to my original PM, however I haven't received any feedback on subsequent messages. This issue hasn't not been cleared up.

Sin1981

Hi,
i'm still waiting on a response on this.  See previous messages above. the information in the PM did not resolve this.
I am being overcharged.  I was not in contract at the time of cancellation.

Sin1981

i'm still waiting on a response on this.