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ECC charge on closed account

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  • 30-06-2016 9:27am
    #1
    ecospace
    Registered Users Posts: 38 ✭


    Hi Eir,

    I closed my account in March last as a consequence of your price rise , You are now sending me bills with an ECC charge - WHY ? . This morning I got a text from a debt collection agency. Trouble is i can never get you on the phone and you don`t reply to emails  - can you please advise 


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ecospace wrote: »
    Hi Eir,

    I closed my account in March last as a consequence of your price rise , You are now sending me bills with an ECC charge - WHY ? . This morning I got a text from a debt collection agency. Trouble is i can never get you on the phone and you don`t reply to emails  - can you please advise 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi  [/font]ecospace,
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, I’m so sorry to hear you have experienced issues in contacting the centre. You should be able to get thought to the customer care team directly on 1901, unfortunately there is no direct e-mail for this team.[/font]
    [font=Verdana, sans-serif]When you cancelled the account did you receive a letter in regards to the price increase and contact the cancellations team to confirm cancellation?[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


  • Options
    #3
    ecospace
    Registered Users Posts: 38 ✭ecospace


    Hi Pamela ,

    I received notice that there would be a price increase and contacted the cancellations team . They confirmed at the time there would be no ECC as eir were changing the contract terms . However the ECC was applied .

    Eir are very fustrating to deal with and you are the 1st person reply to me

    Rgds


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ecospace wrote: »
    Hi Pamela ,

    I received notice that there would be a price increase and contacted the cancellations team . They confirmed at the time there would be no ECC as eir were changing the contract terms . However the ECC was applied .

    Eir are very fustrating to deal with and you are the 1st person reply to me

    Rgds
    [font=Verdana, sans-serif]I'm sorry to hear you feel this way [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]ecospace [/font][font=Verdana, sans-serif]and I do apologise. I will be sure to pass your feedback on regarding your eir experience to the relevant teams.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and I will take a look into this for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #5
    ecospace
    Registered Users Posts: 38 ✭ecospace


    Pm sent


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ecospace wrote: »
    Pm sent
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]ecospace,[/font]
    [font=Verdana, sans-serif]I have checked my PM's and don’t seem to have received this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    ecospace
    Registered Users Posts: 38 ✭ecospace


    Hi Pamela , resent today ,


  • Options
    #8
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    ecospace wrote: »
    Hi Pamela , resent today ,
    Hi ecospace,

    Pamela is currently working thriugh her PM's and will be with you soon.

    Kind Regards,
    Ciara


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