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Yearly subscription not activated

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  • 01-07-2016 12:17pm
    #1
    Irish Wolf
    Registered Users Posts: 2,178 ✭✭✭


    Hello,

    My subscriber permissions appear to have been revoked, eventhough my yearly recurring subscription was paid, through Paypal on May 29th.

    Receipt can be provided if required.

    Thanks.


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    #2
    Taltos
    Registered Users Posts: 20,830 ✭✭✭✭Taltos


    Hi. We have ongoing issues with our sub process, so let me flag this with HQ and they'll get back to you shortly.


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    #3
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Hi Irish Wolf,
    I think I've found your transaction here but the email address is not the same as on your account - can you PM me either your name or the email address on your Paypal account just to be sure please? I'll add the sub to your account then. Thanks!

    How can I? User's guide to some features on the new site



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    #4
    Taltos
    Registered Users Posts: 20,830 ✭✭✭✭Taltos


    Hey Irish Wolf - your post is here but we're leaving it unapproved to protect the trans ID.
    I'll flag it back to HQ to action when they are in on Monday.


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    #5
    Irish Wolf
    Registered Users Posts: 2,178 ✭✭✭Irish Wolf


    Hello,

    Just wondering how this is progressing - do you have enough information to verify my sub?

    Thanks.


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    #6
    Taltos
    Registered Users Posts: 20,830 ✭✭✭✭Taltos


    They do - but as above Niamh is ooto - I think Dav is looking into it and hope to have an update for you soon.

    Cheers.


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    #7
    Dav
    Closed Accounts Posts: 8,840 ✭✭✭Dav


    Hey there,

    I can't find your transaction I'm afraid, if your PM's are full, can you send me an email (dav -at- boards.ie) with your name and/or email on your PayPal account?


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    #8
    Irish Wolf
    Registered Users Posts: 2,178 ✭✭✭Irish Wolf


    Email sent.


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    #9
    Irish Wolf
    Registered Users Posts: 2,178 ✭✭✭Irish Wolf


    All sorted - thanks to all involved.


This discussion has been closed.
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