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I definitely need help with this

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  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    found your problem

    run FRST and post the log it gives you

    http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
    cant post the first log as its too big. Got this message....
    The text that you have entered is too long (138850 characters). Please shorten it to 100000 characters long.
    I'll try the second log now in a minute


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 02-07-2016
    Ran by user (2016-07-05 20:25:59)
    Running from C:\Users\user\Downloads
    Windows 7 Professional Service Pack 1 (X64) (2016-03-01 17:22:30)
    Boot Mode: Normal
    ==========================================================


    ==================== Accounts: =============================

    Administrator (S-1-5-21-3684883250-502440045-1445226648-500 - Administrator - Disabled)
    Guest (S-1-5-21-3684883250-502440045-1445226648-501 - Limited - Disabled)
    user (S-1-5-21-3684883250-502440045-1445226648-1000 - Administrator - Enabled) => C:\Users\user

    ==================== Security Center ========================

    (If an entry is included in the fixlist, it will be removed.)

    AV: Avira Antivirus (Enabled - Up to date) {4D041356-F94D-285F-8768-AAE50FA36859}
    AS: Avira Antivirus (Enabled - Up to date) {F665F2B2-DF77-27D1-BDD8-9197742422E4}
    AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

    ==================== Installed Programs ======================

    (Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

    Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20045 - Adobe Systems Incorporated)
    Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
    Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
    Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.17.273 - Avira Operations GmbH & Co. KG)
    Avira Launcher (HKLM-x32\...\{3d9e0476-943f-4962-99dc-b9c937a43840}) (Version: 1.1.65.9690 - Avira Operations GmbH & Co. KG)
    Avira Launcher (x32 Version: 1.1.65.9690 - Avira Operations GmbH & Co. KG) Hidden
    Avira Phantom VPN (HKLM-x32\...\Avira Phantom VPN) (Version: 1.2.0.20046 - Avira Operations GmbH & Co. KG)
    Brother MFL-Pro Suite MFC-6490CW (HKLM-x32\...\{01B4AC8E-6D83-44B3-958D-2AFE57BE54DB}) (Version: 1.0.7.0 - Brother Industries, Ltd.)
    Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
    Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
    Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
    Host Service (HKU\S-1-5-21-3684883250-502440045-1445226648-1000\...\Host Service) (Version: - ) <==== ATTENTION
    Host Service (HKU\S-1-5-21-3684883250-502440045-1445226648-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Host Service) (Version: - ) <==== ATTENTION
    IncrediMail (x32 Version: 6.6.0.5328 - IncrediMail) Hidden
    IncrediMail 2.5 (HKLM-x32\...\IncrediMail) (Version: 6.6.0.5328 - IncrediMail Ltd.)
    Intel(R) Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
    Intel(R) Network Connections Drivers (HKLM\...\PROSet) (Version: 20.2 - Intel)
    Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
    Mediatek RT2870 Wireless LAN Card (HKLM-x32\...\{28DA7D8B-F9A4-4F18-8AA0-551B1E084D0D}) (Version: 1.5.39.161 - MediatekWiFi)
    Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
    Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
    Mozilla Firefox 47.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.1.6018 - Mozilla)
    MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
    Nero 8 Micro (HKLM-x32\...\Nero8Lite_is1) (Version: 8.3.20.0 - UpdatePack.nl)
    NVIDIA Graphics Driver 341.81 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.81 - NVIDIA Corporation)
    NVIDIA Update 17.12.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 17.12.8 - NVIDIA Corporation)
    PaperPort Image Printer 64-bit (HKLM\...\{ABA4FAF1-6389-45F9-92CE-3914A4E5C471}) (Version: 1.00.0000 - Nuance Communications, Inc.)
    PDFill FREE PDF Writer (HKLM\...\{D1399216-81B2-457C-A0F7-73B9A2EF6902}) (Version: 12.0 - PlotSoft LLC)
    ScanSoft PaperPort 11 (HKLM-x32\...\{7A8FF745-BBC5-482B-88E4-18D3178249A9}) (Version: 11.1.0000 - Nuance Communications, Inc.)
    Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
    Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

    ==================== Custom CLSID (Whitelisted): ==========================

    (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


    ==================== Scheduled Tasks (Whitelisted) =============

    (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

    Task: {30F17558-2158-4072-8E8B-8C107F5679BE} - System32\Tasks\0216pitUpdateInfo => C:\ProgramData\Avg_Update_0216pit\0216pit_AVG-Secure-Search-Update.exe [2016-02-16] ()
    Task: {84AC6CF8-B2B1-4443-9BEC-53E04A6E16C6} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2016-03-01] ()
    Task: {CBB28305-5640-4920-906A-178A66411C1F} - System32\Tasks\{5E2AA1F3-42EF-4B9D-AB51-C42A601CA68A} => pcalua.exe -a D:\install\mfc-6490cw\InstallManager.exe
    Task: {F8FD89A6-8F9B-4018-B1F1-757426B26992} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2016-04-22] (Adobe Systems Incorporated)

    (If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

    Task: C:\Windows\Tasks\0216pitUpdateInfo.job => C:\ProgramData\Avg_Update_0216pit\0216pit_AVG-Secure-Search-Update.exe
    Task: C:\Windows\Tasks\AutoKMS.job => C:\Windows\AutoKMS\AutoKMS.exe

    ==================== Shortcuts =============================

    (The entries could be listed to be restored or removed.)

    Shortcut: C:\Users\user\Documents\Personal\My Videos\DivX Movies\DivX Author – Create DivX Movies.lnk -> hxxp://go.divx.com/divx/windows/author/moviesfolder/en (No File)
    Shortcut: C:\Users\user\Documents\Personal\My Videos\DivX Movies\DivX.com.lnk -> hxxp://go.divx.com/en (No File)
    Shortcut: C:\Users\user\Documents\Personal\My Videos\DivX Movies\Enhance your video soundtracks.lnk -> hxxp://go.divx.com/divx/windows/player/dfx/en (No File)
    Shortcut: C:\Users\user\Documents\Personal\My Videos\DivX Movies\Post DivX® video to your website.lnk -> hxxp://go.divx.com/publishvideo/en (No File)

    ==================== Loaded Modules (Whitelisted) ==============

    2010-01-30 03:40 - 2010-01-30 03:40 - 04254560 _____ () C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Cultures\OFFICE.ODF
    2010-03-24 22:38 - 2010-03-24 22:38 - 08794976 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
    2014-08-31 16:34 - 2014-08-31 16:34 - 00294912 _____ () C:\Users\user\AppData\Local\Host Service\nssm.exe
    2016-05-17 13:44 - 2005-04-22 13:36 - 00143360 ____N () C:\Windows\system32\BrSNMP64.dll
    2010-01-30 03:41 - 2010-01-30 03:41 - 04254560 _____ () C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
    2010-03-24 22:17 - 2010-03-24 22:17 - 08794464 _____ () C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll
    2016-01-22 05:45 - 2016-01-22 05:45 - 00086528 _____ () C:\Users\user\AppData\Local\Host Service\mgwz.dll
    2010-01-30 03:41 - 2010-01-30 03:41 - 04254560 _____ () C:\Program Files (x86)\Common Files\Microsoft Shared\office14\Cultures\office.odf

    ==================== Alternate Data Streams (Whitelisted) =========

    (If an entry is included in the fixlist, only the ADS will be removed.)

    AlternateDataStreams: C:\ProgramData\TEMP:0B4227B4 [150]

    ==================== Safe Mode (Whitelisted) ===================

    (If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


    ==================== Association (Whitelisted) ===============

    (If an entry is included in the fixlist, the registry item will be restored to default or removed.)


    ==================== Internet Explorer trusted/restricted ===============

    (If an entry is included in the fixlist, it will be removed from the registry.)


    ==================== Hosts content: ===============================

    (If needed Hosts: directive could be included in the fixlist to reset Hosts.)

    2009-07-14 03:34 - 2009-06-10 22:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts


    ==================== Other Areas ============================

    (Currently there is no automatic fix for this section.)

    HKU\S-1-5-21-3684883250-502440045-1445226648-1000\Control Panel\Desktop\\Wallpaper -> C:\Users\user\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
    HKU\S-1-5-21-3684883250-502440045-1445226648-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Control Panel\Desktop\\Wallpaper -> C:\Users\user\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
    DNS Servers: 192.168.0.1
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
    Windows Firewall is enabled.

    ==================== MSCONFIG/TASK MANAGER disabled items ==

    (Currently there is no automatic fix for this section.)

    MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Mediatek Wireless Utility.lnk => C:\Windows\pss\Mediatek Wireless Utility.lnk.CommonStartup
    MSCONFIG\startupreg: avgnt => "C:\Program Files (x86)\Avira\Antivirus\avgnt.exe" /min
    MSCONFIG\startupreg: Avira SystrayStartTrigger => C:\Program Files (x86)\Avira\Launcher\Avira.SystrayStartTrigger.exe
    MSCONFIG\startupreg: BCSSync => "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    MSCONFIG\startupreg: BrMfcWnd => C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    MSCONFIG\startupreg: HOST SERVICE => wscript "C:\Users\user\AppData\Local\Host Service\launchall.js"
    MSCONFIG\startupreg: HotKeysCmds => C:\Windows\system32\hkcmd.exe
    MSCONFIG\startupreg: IgfxTray => C:\Windows\system32\igfxtray.exe
    MSCONFIG\startupreg: IncrediMail => C:\Program Files (x86)\IncrediMail\bin\IncMail.exe /c
    MSCONFIG\startupreg: IndexSearch => "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
    MSCONFIG\startupreg: PaperPort PTD => "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
    MSCONFIG\startupreg: Persistence => C:\Windows\system32\igfxpers.exe
    MSCONFIG\startupreg: PPort11reminder => "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
    MSCONFIG\startupreg: SSBkgdUpdate => "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

    ==================== FirewallRules (Whitelisted) ===============

    (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

    FirewallRules: [SPPSVC-In-TCP] => (Allow) %SystemRoot%\system32\sppsvc.exe
    FirewallRules: [SPPSVC-In-TCP-NoScope] => (Allow) %SystemRoot%\system32\sppsvc.exe
    FirewallRules: [{01713616-9A3F-4D73-967E-0DE745EA2D25}] => (Allow) C:\Program Files (x86)\MediatekWiFi\Common\RaUI.exe
    FirewallRules: [{8A394C2F-A35B-4378-9A3D-4F084A6F00E2}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    FirewallRules: [{423F2217-CA0A-49BB-9C15-F94FBC6D2C39}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    FirewallRules: [{E711EC73-DC79-4DD2-8809-3D551976276F}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\IncMail.exe
    FirewallRules: [{37D4F0F6-5F7F-487E-8BC2-1230BA572F25}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\IncMail.exe
    FirewallRules: [{1C022F2C-751B-405A-BC07-CFDD57480506}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImApp.exe
    FirewallRules: [{4E0A830A-52E2-434E-9E84-07BC9D84B9C0}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImApp.exe
    FirewallRules: [{E0FB7FB1-4567-4AB9-9164-23D0C9525CA2}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{33293A5F-C086-400A-AF8B-A466AF0FA69D}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{BA99FDB0-7E2C-4CB3-822F-BC5FF61C68DA}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{F6368F72-7480-4635-B88F-911A54D14905}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{F4A75DCF-B8A6-4BE3-B759-CC4250FC72E2}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{D1BAA2CB-5597-47A7-89FF-57CA3346967D}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{AAEB411D-95FC-4F37-80A2-61B75F6EBF6E}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{9FE11BB4-B64D-49F3-985E-55FF0F92532F}] => (Allow) C:\Program Files (x86)\IncrediMail\Bin\ImpCnt.exe
    FirewallRules: [{9ADA7186-B68D-417D-B52E-F526E0F6B4A2}] => (Allow) C:\Program Files (x86)\Brother\Brmfl08g\FAXRX.exe
    FirewallRules: [{7083977A-66C1-4FB3-B1AC-3266C3EDE912}] => (Allow) C:\Program Files (x86)\Brother\Brmfl08g\FAXRX.exe
    FirewallRules: [{1A1FD677-8730-4C91-B827-155E9BEF8BF7}] => (Allow) LPort=54925
    FirewallRules: [{415F6D5D-9699-4B69-B483-40516B9BF44A}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe
    FirewallRules: [{C198A7FF-66A1-4D4D-8728-7024A7B85549}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe

    ==================== Restore Points =========================

    01-07-2016 16:28:11 Windows Update
    02-07-2016 12:41:32 Removed AVG
    02-07-2016 12:47:26 Removed AVG 2016
    02-07-2016 12:49:53 Windows Update
    02-07-2016 13:12:24 Installed AVG 2016
    02-07-2016 13:13:20 Installed AVG
    02-07-2016 13:13:50 Windows Update
    04-07-2016 16:25:39 Windows Update
    04-07-2016 23:51:08 Removed AVG
    04-07-2016 23:53:09 Removed AVG 2016

    ==================== Faulty Device Manager Devices =============

    Name: PCI Serial Port
    Description: PCI Serial Port
    Class Guid:
    Manufacturer:
    Service:
    Problem: : The drivers for this device are not installed. (Code 28)
    Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


    ==================== Event log errors: =========================

    Application errors:
    ==================
    Error: (07/05/2016 11:10:14 AM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/04/2016 10:58:26 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/04/2016 04:04:11 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/02/2016 01:50:41 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/02/2016 12:58:12 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/02/2016 12:39:21 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/02/2016 12:38:28 PM) (Source: MediatekRegistryWriter64) (EventID: 0) (User: )
    Description: MediatekRegistryWriter64 error: 1063StartServiceCtrlDispatcher failed.

    Error: (07/02/2016 12:08:38 PM) (Source: WinMgmt) (EventID: 10) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/02/2016 12:08:00 PM) (Source: Avira Service Host) (EventID: 0) (User: )
    Description: Service cannot be started. The service process could not connect to the service controller

    Error: (07/01/2016 04:21:30 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: mbamscheduler.exe, version: 3.1.7.0, time stamp: 0x56aac2ef
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x89c
    Faulting application start time: 0xmbamscheduler.exe0
    Faulting application path: mbamscheduler.exe1
    Faulting module path: mbamscheduler.exe2
    Report Id: mbamscheduler.exe3


    System errors:
    =============
    Error: (07/04/2016 10:58:25 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The MBAMScheduler service terminated unexpectedly. It has done this 1 time(s).

    Error: (07/04/2016 10:58:25 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).

    Error: (07/04/2016 10:56:39 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
    Description: WLAN Extensibility Module has stopped unexpectedly.

    Module Path: C:\Windows\system32\RAIHV.dll

    Error: (07/04/2016 10:56:39 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
    Description: WLAN Extensibility Module has stopped unexpectedly.

    Module Path: C:\Windows\system32\RAIHV.dll

    Error: (07/04/2016 10:56:22 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
    Description: WLAN Extensibility Module has stopped unexpectedly.

    Module Path: C:\Windows\system32\RAIHV.dll

    Error: (07/04/2016 10:56:01 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The MBAMScheduler service terminated unexpectedly. It has done this 1 time(s).

    Error: (07/04/2016 10:56:01 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).

    Error: (07/04/2016 10:56:01 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
    Description: The Windows Modules Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

    Error: (07/04/2016 10:56:01 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
    Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

    Error: (07/04/2016 10:56:01 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
    Description: The Office Software Protection Platform service terminated unexpectedly. It has done this 1 time(s).


    ==================== Memory info ===========================

    Processor: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz
    Percentage of memory in use: 45%
    Total physical RAM: 3956.61 MB
    Available physical RAM: 2161.81 MB
    Total Virtual: 7911.4 MB
    Available Virtual: 5259.52 MB

    ==================== Drives ================================

    Drive c: () (Fixed) (Total:465.76 GB) (Free:415.43 GB) NTFS ==>[drive with boot components (obtained from BCD)]

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (MBR Code: Windows 7 or 8) (Size: 465.8 GB) (Disk ID: 3B2B3B2B)
    Partition 1: (Active) - (Size=465.8 GB) - (Type=07 NTFS)

    ==================== End of Addition.txt ============================


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    found your problem

    run FRST and post the log it gives you

    http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
    In relation to the first log that is too big/long to post here I was having a look at it and the bulk is taken up with what appears to be details of a bucket load of Windows updates from a week ago. I could delete the details of those first and post the remainder of the log here if thats any help.


  • Registered Users Posts: 2,029 ✭✭✭ItHurtsWhenIP


    muffler wrote: »
    In relation to the first log that is too big/long to post here I was having a look at it and the bulk is taken up with what appears to be details of a bucket load of Windows updates from a week ago. I could delete the details of those first and post the remainder of the log here if thats any help.

    Attach it as a text file, rather than post it.


  • Registered Users Posts: 840 ✭✭✭jsa112


    yeah attach it, need to see that file


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  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    Here goes


  • Registered Users Posts: 840 ✭✭✭jsa112


    copy this into notepad, save it at fixlist.txt

    CloseProcesses:
    CreateRestorePoint:
    C:\Users\user\AppData\Local\Host Service\nssm.exe
    () C:\Users\user\AppData\Local\Host Service\nssm.exe
    R2 dofilter; C:\Users\user\AppData\Local\Host Service\nssm.exe [294912 2014-08-31] () [File not signed]
    RemoveProxy:
    hosts:
    Emptytemp:
    




    Save it in the location FRST64 is. Run FRST and click on the Fix button. Wait until finished.

    The tool will make a log in the location FRST is, (Fixlog.txt). Please post it to your reply.


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    copy this into notepad, save it at fixlist.txt
    Should that be save it as fixlist.txt or am I reading that wrong?
    jsa112 wrote: »
    Run FRST and click on the Fix button. Wait until finished.
    Do I download and run it again or run from the "process" (not sure if thats the right description) already downloaded earlier?

    Sorry about the stupid questions but Im not great at these things :o


  • Registered Users Posts: 840 ✭✭✭jsa112


    save it as fixlist.txt

    you can use the frst you first downloaded, no need to re-download it. basically you are just re-opening it and running that fix i gave you


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    save it as fixlist.txt

    you can use the frst you first downloaded, no need to re-download it. basically you are just re-opening it and running that fix i gave you
    Sorry, another silly question probably but just want to make sure Im doing this right. In FRST do I click on "scan" first or just go straight to "fix"


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  • Registered Users Posts: 840 ✭✭✭jsa112


    straight to fix


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    I hope this worked as Avira blocked something or other and FRST was then showing as "not responding" but started to work again after a minute or so.


    s9baEoS.jpg




    The generated log is reasonable short this time so I'll just copy it to here.



    fixlist content:
    *****************
    CloseProcesses:
    CreateRestorePoint:
    C:\Users\user\AppData\Local\Host Service\nssm.exe
    () C:\Users\user\AppData\Local\Host Service\nssm.exe
    R2 dofilter; C:\Users\user\AppData\Local\Host Service\nssm.exe [294912 2014-08-31] () [File not signed]
    RemoveProxy:
    hosts:
    Emptytemp:
    *****************

    Processes closed successfully.
    Restore point was successfully created.
    C:\Users\user\AppData\Local\Host Service\nssm.exe => moved successfully
    C:\Users\user\AppData\Local\Host Service\nssm.exe => No running process found
    dofilter => service removed successfully

    ========= RemoveProxy: =========

    HKLM\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet\ManualProxies\\ => value removed successfully
    HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
    HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
    HKU\S-1-5-21-3684883250-502440045-1445226648-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
    HKU\S-1-5-21-3684883250-502440045-1445226648-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully


    ========= End of RemoveProxy: =========

    "C:\Windows\System32\Drivers\etc\hosts" => Could not move.
    Could not restore Hosts.

    =========== EmptyTemp: ==========

    BITS transfer queue => 0 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 14475486 B
    Java, Flash, Steam htmlcache => 506 B
    Windows/system/drivers => 4411588050 B
    Edge => 0 B
    Chrome => 0 B
    Firefox => 302340129 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 66228 B
    Public => 0 B
    ProgramData => 0 B
    systemprofile => 83391 B
    systemprofile32 => 66228 B
    LocalService => 66228 B
    NetworkService => 91696 B
    user => 869436575 B

    RecycleBin => 679180343 B
    EmptyTemp: => 5.8 GB temporary data Removed.

    ================================


    The system needed a reboot.

    ==== End of Fixlog 13:59:59 ====


  • Registered Users Posts: 840 ✭✭✭jsa112


    you having the same problems now?


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    you having the same problems now?
    Thankfully no. All seems to in full working order. Actually after one of the scans 2 nights ago the unwanted web pages that were appearing stopped and all the pop up warnings from malwarebytes also stopped. The common theme in those mWB pop ups was this dofilter.exe and it remained in the list of running processes until today. I had a look earlier and just there now also and no sign of it.

    So taking all into account I'd say thats my problem sorted. What can I say other than a big thank you to yourself (and everyone here) for all the help and advice. It is very much appreciated :)

    So in conclusion was it this dofilter thing that was responsible? Was it a virus or adware or what and how would it have got into the PC to start with? Just curious!


  • Registered Users Posts: 840 ✭✭✭jsa112


    this thing was responsible

    C:\Users\user\AppData\Local\Host Service\nssm.exe

    was actually some new virus and particularly tough. usually mbam can remove everything.

    probably got in with torrenting/streaming, hard to say really


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    Just one final question on a related matter. After one of the scans a couple of nights ago a couple of details were left on the desktop as shown by screen grab below. I was going to move them to a folder but got a message saying if they were moved windows or another programme may not work. I've opened and copied the content below. Will I need to leave these on the desktop?


    hoWkoB3.jpg


    [.ShellClassInfo]
    LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
    IconResource=%SystemRoot%\system32\imageres.dll,-183
    [.ShellClassInfo]
    LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799


  • Registered Users Posts: 840 ✭✭✭jsa112


    they are windows files that are usually hidden, want me to try find quick guide on how to re-hide them?


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    they are windows files that are usually hidden, want me to try find quick guide on how to re-hide them?
    If its not too much bother. But dont be putting yourself out as I've tortured you enough for the last fix.


  • Registered Users Posts: 840 ✭✭✭jsa112


    go to Windows Explorer; click on Desktop. Go to Tools/Folder Options. Click View, and check "Hide protected operating system files" click apply and ok


    have a look here if your stuck
    http://www.digitalcitizen.life/why-are-there-two-desktopini-files-my-desktop-what-do-they-do


  • Registered Users Posts: 46,127 ✭✭✭✭muffler


    jsa112 wrote: »
    go to Windows Explorer; click on Desktop. Go to Tools/Folder Options. Click View, and check "Hide protected operating system files" click apply and ok


    have a look here if your stuck
    http://www.digitalcitizen.life/why-are-there-two-desktopini-files-my-desktop-what-do-they-do
    Excellent! I could employ you as my technical adviser.........if I could afford it :)

    Once again, thanks a million for all the help.


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