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Direct debit taken twice

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  • 04-07-2016 10:31pm
    #1
    L1011
    Registered Users Posts: 68,805 ✭✭✭✭


    Hi

    I recently came back after a year away and my first bill payment has been taken twice. Its two different transactions with different IDs as far as I can see so not a bank display issue.

    Who do I get in contact with to get this sorted quickly? I've no problem with it being held as account credit (as it was a small enough bill with the €50 cashback being applied quickly) but I don't want to fight through phone menus for hours.

    Thanks


Comments

  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi L1011,

    We are sorry to read this.

    We will certainly look into this for you.

    We need you to send us the following information by private message:
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We can then look into your query for you.

    Thanks,
    Aoife

    ________


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