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Locked out of Windows based Asus transformer t100

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  • 05-07-2016 6:20am
    #1
    Handypandy1
    Registered Users Posts: 7 ✭


    Hi
    11 year old daughter got an Asus transformer t100 windows for her birthday on Monday and now we cannot open it coz she put a Microsoft password on it and hasn't a clue what it is gggrr .... I'm sooo annoyed . I tried the reset info on Microsoft but her name and dob isn't enough. .. she never sent an email so no further info. Any ideas girls before I kill her and throw her very expensive gift in the bin ??
    Cheers


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    #2
    stefanovich
    Registered Users Posts: 5,490 ✭✭✭stefanovich


    Handypandy1 wrote: »
    Hi
    11 year old daughter got an Asus transformer t100 windows for her birthday on Monday and now we cannot open it coz she put a Microsoft password on it and hasn't a clue what it is gggrr .... I'm sooo annoyed . I tried the reset info on Microsoft but her name and dob isn't enough. .. she never sent an email so no further info. Any ideas girls before I kill her and throw her very expensive gift in the bin ??
    Cheers

    First of all I'd start with giving the kid a break. People forget passwords all the time, no need to be threatening to put it in the bin.

    Generally password protecting your account is a good idea, remembering said password is also advisable though!

    Some actual concrete detail would be helpful. What version of Windows are we talking about? Is there a disk drive?
    Handypandy1 wrote: »
    I tried the reset info on Microsoft but her name and dob isn't enough.
    What do you mean? You tried to reset via the Microsoft website? This one?
    https://account.live.com/resetpassword.aspx

    If there is nothing of value on the computer yet you can just reset it completely.
    Warning: Following these steps will remove all of your data, programs, and settings.
    Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
    While holding down the Shift key, select Restart.
    On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
    Your PC will restart and will reset itself.


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    #3
    Handypandy1
    Registered Users Posts: 7 ✭Handypandy1


    Ah I know I was just very frustrated because she had it less than an hour and now can't use it ....
    It is a windows 8 transformer tablet ..basically a tablet with an attachable keyboard. .. There isn't a disk drive..


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    #4
    stefanovich
    Registered Users Posts: 5,490 ✭✭✭stefanovich


    Handypandy1 wrote:
    Ah I know I was just very frustrated because she had it less than an hour and now can't use it .... It is a windows 8 transformer tablet ..basically a tablet with an attachable keyboard. .. There isn't a disk drive..

    Try the steps in quotes above to reset.


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    #5
    Handypandy1
    Registered Users Posts: 7 ✭Handypandy1


    Thanks for your help


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