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Direct Debit Number26

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  • 05-07-2016 12:08pm
    #1
    Gerry1995
    Registered Users Posts: 224 ✭✭


    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    Gerry1995
    Registered Users Posts: 224 ✭✭Gerry1995


    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]What services are been provided with on your eir account [/font][font=Verdana, sans-serif]Gerry1995, [/font][font=Verdana, sans-serif]Landline or mobile?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #5
    Gerry1995
    Registered Users Posts: 224 ✭✭Gerry1995


    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]What services are been provided with on your eir account [/font][font=Verdana, sans-serif]Gerry1995, [/font][font=Verdana, sans-serif]Landline or mobile?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Landline and Broadband


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]What services are been provided with on your eir account [/font][font=Verdana, sans-serif]Gerry1995, [/font][font=Verdana, sans-serif]Landline or mobile?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Landline and Broadband
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif]Unfortunately we are unable to apply these details over the phone but we are able to accept them in writing. I would recommend submitting this form https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf to the Cork address listed on it and your direct debit will be applied to your eir account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    Gerry1995
    Registered Users Posts: 224 ✭✭Gerry1995


    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]What services are been provided with on your eir account [/font][font=Verdana, sans-serif]Gerry1995, [/font][font=Verdana, sans-serif]Landline or mobile?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Landline and Broadband
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif]Unfortunately we are unable to apply these details over the phone but we are able to accept them in writing. I would recommend submitting this form https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf to the Cork address listed on it and your direct debit will be applied to your eir account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, thanks for that information what a pity Eir do not have their systems compliant yet for SEPA and that the supervisors seem to know nothing about it. Hopefully you will pass this information on to them.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir: Pamela wrote: »
    Gerry1995 wrote: »
    Eir refuse to accept Direct debit from account attached to Number 26 as it is German. This is a SEPA account and they still refuse, why is that and is it legal to refuse.? 
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. As long as you have your IBAN and BIC this should not be an issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Is this the form you are using https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf?[/font]
    [font=Verdana, sans-serif]You can also set up a direct debit via my eir here https://my.eir.ie/eir/transactional/login[/font]
    [font=Verdana, sans-serif]If you continue to experience issues please feel free to PM me and I would be more than happy to assist you with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, The guy at the telephone support desk wouldn't take my bank details as it was not Irish his supervisor instructed him not to take details as "Eir is an Irish Company and will only use Irish Bank". Super would not come to the phone. I tried to use the setup on myeir and the form will only accept IBAN which starts with IE. The App has predefined bank names and my Bank is not there.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]What services are been provided with on your eir account [/font][font=Verdana, sans-serif]Gerry1995, [/font][font=Verdana, sans-serif]Landline or mobile?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Landline and Broadband
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]Gerry1995,[/font]
    [font=Verdana, sans-serif]Unfortunately we are unable to apply these details over the phone but we are able to accept them in writing. I would recommend submitting this form https://www.eir.ie/assets/static/pdf/eircom_direct_debit.pdf to the Cork address listed on it and your direct debit will be applied to your eir account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Pamela, thanks for that information what a pity Eir do not have their systems compliant yet for SEPA and that the supervisors seem to know nothing about it. Hopefully you will pass this information on to them.
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]Gerry1995[/font]
    [font=Verdana, sans-serif]Apologies for the confusion. I will have this incident flagged and your feedback passed on.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


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