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E-FIBER roolout promise date far from kept

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  • 06-07-2016 4:03pm
    #1
    bogman
    Registered Users Posts: 1,328 ✭✭✭


    Ballinhassig exchange county Cork.
    Greetings reps. im doing well here tonight for a change, 1.7mbps on a 6-7mb line, more often its around 0.2-0.3mbps at this hour of the night, my query is in regards to E-Fiber.
    We were told that our exchange would be upgraded to fiber status in the first quarter of 2016, we are now in the third quarter, I am very disappointed but not in the least surprised.
    Can you give me an accurate indication as to when our exchange will be upgraded please.
    Thanks.....Charles

    (posted this last week but got no reply)


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    #2
    KenjiOdo
    Registered Users Posts: 223 ✭✭KenjiOdo


    We've been told the same story for the last 5-6 years (within 6mths) although now they say 18 months using the online line checker.. With the way they've handled it I think I'll just wait for SIRO regardless, as a point of principle before tying into another eir contract.


  • Options
    #3
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    bogman wrote: »
    Ballinhassig exchange county Cork.
    Greetings reps. im doing well here tonight for a change, 1.7mbps on a 6-7mb line, more often its around 0.2-0.3mbps at this hour of the night, my query is in regards to E-Fiber.
    We were told that our exchange would be upgraded to fiber status in the first quarter of 2016, we are now in the third quarter, I am very disappointed but not in the least surprised.
    Can you give me an accurate indication as to when our exchange will be upgraded please.
    Thanks.....Charles

    (posted this last week but got no reply)
    Hi Bogman,

    Thank you for getting in touch :)

    I am very sorry to hear this. Unfortunately the dates we provide online are estimated and we would be unable to guarantee a date as the time taken to upgrade the line to Eir Fibre will vary depending on the level of work involved and weather consents from road and planning authorities and landowners are necessary. 

    I apologise I cannot offer you some better news today.

    Kind Regards,
    Ciara.


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