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€100 Cashback - NOT

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  • 06-07-2016 10:17pm
    #1
    Carrigross
    Registered Users Posts: 3 ✭


    EIR have failed to reimburse me an online offer of €100 cashback following subscription to their E-Vision service. I am almost 5 months in now and have been given various run-around responses from EIR.I can confirm that I have not received any email to alert me of the cash back process and I have checked my junk mail in this respect. EIR on my recent contact have now suggested that sign-up was through an agent over telephone and not on line....OMG!! This has left me frustrated as I have supporting mails to show that I registered on line but EIR does not seem interested. As a paying customer what am I supposed to do?
    Am I happy with the EIR customer support and direction? - Certainly not. The service provided leaves a lot to be desired. EIR - Please reply in a constructive manner as to next steps on how to allow this matter to be resolved in a speedier fashion than what has been encountered this far.


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    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Carrigross wrote: »
    EIR have failed to reimburse me an online offer of €100 cashback following subscription to their E-Vision service. I am almost 5 months in now and have been given various run-around responses from EIR.I can confirm that I have not received any email to alert me of the cash back process and I have checked my junk mail in this respect. EIR on my recent contact have now suggested that sign-up was through an agent over telephone and not on line....OMG!! This has left me frustrated as I have supporting mails to show that I registered on line but EIR does not seem interested. As a paying customer what am I supposed to do?
    Am I happy with the EIR customer support and direction? - Certainly not. The service provided leaves a lot to be desired. EIR - Please reply in a constructive manner as to next steps on how to allow this matter to be resolved in a speedier fashion than what has been encountered this far.
    Hi Carrigross,

    Thank you for getting in touch :) I am very sorry to hear that this happened.

    I completely understand how frustrating this must be for you and I will be sure to relay your feedback onto the relevant department. 

    Can you PM me your account number and I will check this out for you? 

    Kind Regards,
    Ciara.


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