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Slow broadband, even slower tech support.

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  • 07-07-2016 11:04pm
    #1
    killwill
    Registered Users Posts: 2,785 ✭✭✭


    Hi,
         My broadband has been running both on WIFI and wired at 24mbps with pretty much no issues since I joined on 4th April.
         Today I found my WIFI running at under 3mbps and even though I was getting 21mbps wired it was very unstable.
    I called tech support and after 33mins on hold still could not get put through to a Fibre agent. While talking to the guy on the phone I ran one more wireless speedtest and the speed was back up to 23mbps, we decided to let it go for the night, as it as 23.00, and if I had any further issues to call again.
         The minute I hung up I ran another test only for the speed to be back down at 3mbps.
    I cannot spend lengthy periods on the phone to get this sorted nor can I go the weekend with poor speeds like that. Is there any chance this can be looked into for me?
    Kind Regards.


Comments

  • Options
    #2
    seanin4711
    Registered Users Posts: 3,134 ✭✭✭seanin4711


    killwill wrote: »
    Hi,
         My broadband has been running both on WIFI and wired at 24mbps with pretty much no issues since I joined on 4th April.
         Today I found my WIFI running at under 3mbps and even though I was getting 21mbps wired it was very unstable.
    I called tech support and after 33mins on hold still could not get put through to a Fibre agent. While talking to the guy on the phone I ran one more wireless speedtest and the speed was back up to 23mbps, we decided to let it go for the night, as it as 23.00, and if I had any further issues to call again.
         The minute I hung up I ran another test only for the speed to be back down at 3mbps.
    I cannot spend lengthy periods on the phone to get this sorted nor can I go the weekend with poor speeds like that. Is there any chance this can be looked into for me?
    Kind Regards.
    must be an eircom issue,i have had 85mbs all along and now 20mbs since last night!i am with sky


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    killwill wrote: »
    Hi,
         My broadband has been running both on WIFI and wired at 24mbps with pretty much no issues since I joined on 4th April.
         Today I found my WIFI running at under 3mbps and even though I was getting 21mbps wired it was very unstable.
    I called tech support and after 33mins on hold still could not get put through to a Fibre agent. While talking to the guy on the phone I ran one more wireless speedtest and the speed was back up to 23mbps, we decided to let it go for the night, as it as 23.00, and if I had any further issues to call again.
         The minute I hung up I ran another test only for the speed to be back down at 3mbps.
    I cannot spend lengthy periods on the phone to get this sorted nor can I go the weekend with poor speeds like that. Is there any chance this can be looked into for me?
    Kind Regards.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]killwill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]There was an outage last night that has affected customer’s service. This should now be resolved and customer’s service restored. [/font]
    [font=Verdana, sans-serif]Can you try rebooting the modem? Let me know how that goes.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]


  • Options
    #4
    killwill
    Registered Users Posts: 2,785 ✭✭✭killwill


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]killwill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]There was an outage last night that has affected customer’s service. This should now be resolved and customer’s service restored. [/font]
    [font=Verdana, sans-serif]Can you try rebooting the modem? Let me know how that goes.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    Ya all is back in action again.
    Thank you


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    killwill wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]killwill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]There was an outage last night that has affected customer’s service. This should now be resolved and customer’s service restored. [/font]
    [font=Verdana, sans-serif]Can you try rebooting the modem? Let me know how that goes.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    Ya all is back in action again.
    Thank you
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]killwill,[/font]
    [font=Verdana, sans-serif]That's great to hear! :D [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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