BT Sports

John L1

Hi Pamela

I was glad to get eir sports 1 and 2 and the BT sports channels. However I can only watch eir sports 1 and 2 on my eir vision tv box. The BT sports channels are shaded out so i can't view them.

I was onto customer service yesterday via the live online support and was told this would be sorted on my box within a few hours. So far there has been no change.

Can you help sort this out? Many thanks.

John

florryfox

John L1 wrote:

I was onto customer service yesterday via the live online support and was told this would be sorted on my box within a few hours. So far there has been no change.

John L1 wrote:

Can you help sort this out? Many thanks.

John L1 wrote:

I was glad to get eir sports 1 and 2 and the BT sports channels. However I can only watch eir sports 1 and 2 on my eir vision tv box. The BT sports channels are shaded out so i can't view them.

John L1 wrote:

John

I had the same problem, they told me to power the e vision box off and on and the bt channels were visible after that.

John L1

Thanks for the reply:) I tried that at the start but it didn't work. After the customer service person said he would sort it and it would take a couple of hours I just assumed it would update automatically.

I'll give it a go again now and see what happens.

Cheers

John

John L1

Nah no luck. The 4 bt sports channels are on 422 - 425 and they are the hd channels. I dont have the hd package so they are shaded out.

I can see the bt sports extra channels (nothing on them) but there doesn't seem to be sd versions of the 4 channels. Eir sports 1 and 2 are in listed sd and hd.

Odd.

John

florryfox

Hi John,

Strange one that, hope you get it sorted soon.

F

Eir: Pamela

John L1 wrote: »

Nah no luck. The 4 bt sports channels are on 422 - 425 and they are the hd channels. I dont have the hd package so they are shaded out.

I can see the bt sports extra channels (nothing on them) but there doesn't seem to be sd versions of the 4 channels.  Eir sports 1 and 2 are in listed sd and hd.

Odd.

John

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]John L1,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this. [/font]
[font=Verdana, sans-serif]Can you PM me your account number and I will get a member of the technical team to look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

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John L1

Hi Pamela

Ive just sent you my account no.

Thanks

John

Eir: Pamela

John L1 wrote: »

Hi Pamela

Ive just sent you my account no.

Thanks

John

Thanks John,
I'm going through my PM's now and will be back to you soon.

-Pamela 

Michael8000

Couple of questions about the new free eir Sports offering if you don't mind.

I am currently a broadband only customer. I previously had eir TV also. Is it possible to view eir Sports using my eir TV set top box even though I no longer subscribe to the other channels?

Can you confirm that there is no extra charge or contract extension for broadband customers who wish to view the eir sports channels via a Sky box?

Thanks.

Eir: Pamela

Michael8000 wrote: »

Couple of questions about the new free eir Sports offering if you don't mind.

I am currently a broadband only customer. I previously had eir TV also. Is it possible to view eir Sports using my eir TV set top box even though I no longer subscribe to the other channels?

Can you confirm that there is no extra charge or contract extension for broadband customers who wish to view the eir sports channels via a Sky box?

Thanks.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Michael8000,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]I'm afraid this is not possible, you would need to be availing of the eir Vision service to watch eir Sport on your STB.[/font]
[font=Verdana, sans-serif]Yes I can confirm there is no extra charge or contract required. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Michael8000

Eir: Pamela wrote: »

Michael8000 wrote: »

Couple of questions about the new free eir Sports offering if you don't mind.

I am currently a broadband only customer. I previously had eir TV also. Is it possible to view eir Sports using my eir TV set top box even though I no longer subscribe to the other channels?

Can you confirm that there is no extra charge or contract extension for broadband customers who wish to view the eir sports channels via a Sky box?

Thanks.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Michael8000,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]I'm afraid this is not possible, you would need to be availing of the eir Vision service to watch eir Sport on your STB.[/font]
[font=Verdana, sans-serif]Yes I can confirm there is no extra charge or contract required. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Fair enough, thanks for the reply Pamela.

Eir: Pamela

Michael8000 wrote: »

Eir: Pamela wrote: »

Michael8000 wrote: »

Couple of questions about the new free eir Sports offering if you don't mind.

I am currently a broadband only customer. I previously had eir TV also. Is it possible to view eir Sports using my eir TV set top box even though I no longer subscribe to the other channels?

Can you confirm that there is no extra charge or contract extension for broadband customers who wish to view the eir sports channels via a Sky box?

Thanks.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Michael8000,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]I'm afraid this is not possible, you would need to be availing of the eir Vision service to watch eir Sport on your STB.[/font]
[font=Verdana, sans-serif]Yes I can confirm there is no extra charge or contract required. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

Fair enough, thanks for the reply Pamela.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]Michael8000, [/font][font=Verdana, sans-serif]Sorry I couldn’t offer you better news. :([/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

John L1

Hi Pamela

Any news?

John

Eir: Pamela

John L1 wrote: »

Hi Pamela

Any news?

John

Hi John L1,


I have sent you a PM.

-Pamela 

HcksawJimDuggan

John L1 wrote: »

Hi Pamela

Any news?

John

Hi John,

I was having the same issue last week. I had to reset my eir box via settings and once this was done I was able to view BT sports.

Hcksaw

Eir: Pamela

HcksawJimDuggan wrote: »

John L1 wrote: »

Hi Pamela

Any news?

John

Hi John,

I was having the same issue last week. I had to reset my eir box via settings and once this was done I was able to view BT sports.

Hcksaw

[font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]HcksawJimDuggan,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]A STB reboot seems to be resolving this issue the majority of the time.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

John L1

A full reset did the trick:) Thanks Hcksaw. All channels available now.

J

brian_gall85

Hi

Can anybody tell me who I need to talk to to try and get my Sky viewing card(s) with my eir account for eir/BT Sports?

I have logged into myeir and tried to add the numbers via the website but I get nothing but an error message. I have being trying over the last two days and emailed customer services yesterday evening but have received no reply. I want to get this issue sorted asap as I am already a Setanta Sports customer and need to get my card registered to in turn cancel my Setanta sub as I was instructed to do by Eir/Setantas customer services number.

Thanks

Eir: Pamela

brian_gall85 wrote: »

Hi

Can anybody tell me who I need to talk to to try and get my Sky viewing card(s) with my eir account for eir/BT Sports?

I have logged into myeir and tried to add the numbers via the website but I get nothing but an error message. I have being trying over the last two days and emailed customer services yesterday evening but have received no reply. I want to get this issue sorted asap as I am already a Setanta Sports customer and need to get my card registered to in turn cancel my Setanta sub as I was instructed to do by Eir/Setantas customer services number.

Thanks

[font=Verdana, sans-serif]Hi brian_gall85,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm sorry to hear you are experiencing these issues registering for the eir Sport service.[/font]
[font=Verdana, sans-serif]Our eir Sport team will be more than happy to help you with this. You can contact them on 0818 203040, they will also be able to arrange cancellation of your Setanta subscription.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]