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Phone replacement policy.

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  • 08-07-2016 10:02pm
    #1
    HappyScribbling
    Registered Users Posts: 14 ✭


    Eir mobile customer service sucks!
    Rubbish customer service! I had been using iPhone 4 with no problem, and I decided to upgraded to a Sony Xperia Z4 Aqua. Immediately experienced difficulty with the hand set when I traveled to Wales; I couldn't make calls or get mobile data, but I could send and receive text. I assumed it was my lack of Android experience. I struggled to sort this and went back to Eir shop within the 4 week limit for a phone change, where I was given a new SIM Card, not a return or exchange. The similar problems continued. On returning to the shop, I was told I could not change the phone, although I had previously presented within the specified period. I subsequently handed in the phone to be sent back to Sony for assessment. the phone was returned with a "Hardware item" replaced. The phone still doesn't work. It drops the network. I miss lots of calls, some going directly to voicemail. "authentication problem" regularly occurs when I come home and try use the Wifi. and during usage, when I have no problems with any other devices being used at the same time Same when I try and automatically connect with other regular Wifi networks.
    The store manager said they could only help me if the problem is verifiablel; well unless he is willing to call to my house or come into work with me, all I can do is show the screen shot of the problem.
    I've wasted so much time with Eir. I'm sorry I ever went with them, as customer service is akin to talking to cult members at the door. A recorded message, with no intention of listening to anything, other than paying to upgrade to a more expensive phone! I couldn't be more pessimistic as I prepare to go back to the Eir shop for the 5th time!!! Life is too short for this crap!


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    HappyScribbling wrote: »
    Eir mobile customer service sucks!
    Rubbish customer service! I had been using iPhone 4 with no problem, and I decided to upgraded to a Sony Xperia Z4 Aqua. Immediately experienced difficulty with the hand set when I traveled to Wales; I couldn't make calls or get mobile data, but I could send and receive text. I assumed it was my lack of Android experience. I struggled to sort this and went back to Eir shop within the 4 week limit for a phone change, where I was given a new SIM Card, not a return or exchange. The similar problems continued. On returning to the shop, I was told I could not change the phone, although I had previously presented within the specified period. I subsequently handed in the phone to be sent back to Sony for assessment. the phone was returned with a "Hardware item" replaced. The phone still doesn't work. It drops the network. I miss lots of calls, some going directly to voicemail. "authentication problem" regularly occurs when I come home and try use the Wifi. and during usage, when I have no problems with any other devices being used at the same time Same when I try and automatically connect with other regular Wifi networks.
    The store manager said they could only help me if the problem is verifiablel; well unless he is willing to call to my house or come into work with me, all I can do is show the screen shot of the problem.
    I've wasted so much time with Eir. I'm sorry I ever went with them, as customer service is akin to talking to cult members at the door. A recorded message, with no intention of listening to anything, other than paying to upgrade to a more expensive phone! I couldn't be more pessimistic as I prepare to go back to the Eir shop for the 5th time!!! Life is too short for this crap!
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]HappyScribbling,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]I can understand your frustration with this and I'm very sorry to hear you have experienced these issues with your handset.[/font]
    [font=Verdana, sans-serif]Troubleshooting would be required to determine if this is a handset or coverage issue as unfortunately indoor coverage is not guaranteed.[/font]
    [font=Verdana, sans-serif]I would recommend calling into the store for the best support on this as unfortunately I would be unable to troubleshoot this from here.[/font]
    [font=Verdana, sans-serif]Sincere apologies I cannot assist you further with this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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