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Eir Sport app on Android?

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  • 09-07-2016 7:17pm
    #1
    animaal
    Closed Accounts Posts: 815 ✭✭✭


    Hi.

    I have a Sony TV that runs version 5.1.1 of android. However, Google Play tells me the Eir Sport app isn't compatible with this device.

    I also have an android phone, version 6.0.1 of android. I can install the Eir Sport app, and register the phone with the app. However, when I select a channel I get a message "Device is not Registered". But the phone does show up under the app's "Device List".

    Can you please tell me how to get the Eir Sport app to work?


«13

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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    animaal wrote: »
    Hi.

    I have a Sony TV that runs version 5.1.1 of android. However, Google Play tells me the Eir Sport app isn't compatible with this device.

    I also have an android phone, version 6.0.1 of android. I can install the Eir Sport app, and register the phone with the app. However, when I select a channel I get a message "Device is not Registered". But the phone does show up under the app's "Device List".

    Can you please tell me how to get the Eir Sport app to work?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]animaal,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]Here are the specifications required to stream eir Sport.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]eir Sport can be watched on your TV through your eir Vision set top box, streamed live via your browser or on the eir Sport app for Android users. iOS app coming soon. eir Sport can be streamed on the following devices:[/font]
    ·         [font=Verdana, sans-serif]Android 4.4 smartphones & tablets[/font]
    ·         [font=Verdana, sans-serif]Windows and Mac computers[/font]
    ·         [font=Verdana, sans-serif]Once the iOS app is available for download, iOS version 8 & above will be required[/font]


    [font=Verdana, sans-serif]Please note that Google Chrome and Microsoft Edge browsers do not support the streaming of eir Sport online.[/font]



    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    animaal
    Closed Accounts Posts: 815 ✭✭✭animaal


    Hi Pamela,

    Thanks, but my phone is on Android 6.0.1, and it won't work either. Is there any  further restriction on phones?


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    animaal wrote: »
    Hi Pamela,

    Thanks, but my phone is on Android 6.0.1, and it won't work either. Is there any  further restriction on phones?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]animaal,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]No there shouldn’t be, what is happening when you try access the service?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #5
    topgear189
    Registered Users Posts: 2 ✭topgear189


    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    topgear189 wrote: »
    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #7
    jimmad
    Registered Users Posts: 159 ✭✭jimmad


    Hi, I cannot log into the eir sport app, it tells me my username or password is wrong, but the details are right, I can login the My Eir app perfectly with the same details.


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    #8
    animaal
    Closed Accounts Posts: 815 ✭✭✭animaal


    Eir: Pamela wrote: »
    Hi animaal,
     
    No there shouldn’t be, what is happening when you try access the service?
     
    -Pamela
    Hi Pamela,

    Every time I launch the app, I am asked to accept the T&Cs.
    After accepting, I see the list of channels.
    I select one. The screen goes black, with the swirly "Busy" icon; a few seconds later I see a message saying "Device is not registered". I tried unregistering the phone and re-registering it again just in case, but it made no difference.

    Thanks.


  • Options
    #9
    topgear189
    Registered Users Posts: 2 ✭topgear189


    Will the app work on apple tv boxes when the app is finished?


  • Options
    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jimmad wrote: »
    Hi, I cannot log into the eir sport app, it tells me my username or password is wrong, but the details are right, I can login the My Eir app perfectly with the same details.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]jimmad,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. [/font]
    [font=Verdana, sans-serif]Can you PM me your account number and I will take a look into this.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


  • Options
    #11
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    topgear189 wrote: »
    Will the app work on apple tv boxes when the app is finished?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid not [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif]The app is now available on the Apple store [/font][font=Verdana, sans-serif]and it is only compatible for both iPhone and iPad.[/font]
    [font=Verdana, sans-serif]You can view it here https://itunes.apple.com/ie/app/eir-sport/id1126856440?mt=8[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]
    [font=Verdana, sans-serif] [/font]


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    #12
    jimmad
    Registered Users Posts: 159 ✭✭jimmad


    I PM'd you earlier Pamela. Thanks


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    #13
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭The Ayatolla


    Any app for Amazon Fire tablets?

    Or plans to add the app to the Amazon app store?


  • Options
    #14
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Hi The Ayatolla,

    Thank you for getting in touch :) 

    I am afraid there is currently no plans for this at the moment. I will be sure to relay this feedback onto the relevant department however and hopefully there will be some plans in the future :)

    Kind Regards,
    Ciara.


  • Options
    #15
    animaal
    Closed Accounts Posts: 815 ✭✭✭animaal


    Any ideas as to how I can get past the "Device is not registered" screen? The device is registered.


  • Options
    #16
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    animaal wrote: »
    Any ideas as to how I can get past the "Device is not registered" screen? The device is registered.
    [font=Verdana, sans-serif]Can you PM me your account details [/font][font=Verdana, sans-serif]animaal [/font][font=Verdana, sans-serif]and I will take a look into this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #17
    bombelo
    Registered Users Posts: 3 ✭bombelo


    Hi 
    I have same problem with login i the app it tells me my username or password is wrong.

    Thanks


  • Options
    #18
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bombelo wrote: »
    Hi 
    I have same problem with login i the app it tells me my username or password is wrong.

    Thanks
    Hi  bombelo,


    Thanks for getting in touch.

    Have you been able to log into myeir https://my.eir.ie/eir/transactional/login?

    -Pamela


  • Options
    #19
    bombelo
    Registered Users Posts: 3 ✭bombelo


    Hi i can log in no problem on my eir app and on web  in to my eri


  • Options
    #20
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bombelo wrote: »
    Hi i can log in no problem on my eir app and on web  in to my eri
    Can you PM me your email address and account number and I'll check this  bombelo.


    -Pamela 


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    #21
    bombelo
    Registered Users Posts: 3 ✭bombelo


    PM Send

    Thanks


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    #22
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bombelo wrote: »
    PM Send

    Thanks
    Thanks  bombelo,


    I'll be back to you today.

    -Pamela 


  • Options
    #23
    Damo W
    Registered Users Posts: 498 ✭✭Damo W


    Hi,

    Are there plans to make the Eir Sport App available for Android TV?


  • Options
    #24
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Damo W wrote: »
    Hi,

    Are there plans to make the Eir Sport App available for Android TV?
    Hi Damo W,




    Thanks for getting in touch, I'll query this with the webchat team and be back to you as soon as I have an update.

    -Pamela 


  • Options
    #25
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Damo W wrote: »
    Hi,

    Are there plans to make the Eir Sport App available for Android TV?
    Hi  Damo W,


    I'm afraid there are no plans at the minute.


    -Pamela 


  • Options
    #26
    Gazza123
    Registered Users Posts: 3 ✭Gazza123


    The Ayatolla wrote: »
    Any app for Amazon Fire tablets?

    Or plans to add the app to the Amazon app store?

    Just download the .apk file and install


  • Options
    #27
    thos
    Registered Users Posts: 574 ✭✭✭thos


    Gazza123 wrote: »
    The Ayatolla wrote: »
    Any app for Amazon Fire tablets?

    Or plans to add the app to the Amazon app store?

    Just download the .apk file and install
    Anyone successfully running this?

    I've got the app sideloaded on Amazon Fire TV, it loads, I can login, device registers, I get 2secs of video and then it says "something went wrong, please try again".
    Any ideas?


  • Options
    #28
    Damo W
    Registered Users Posts: 498 ✭✭Damo W


    Eir: Pamela wrote: »
    Damo W wrote: »
    Hi,

    Are there plans to make the Eir Sport App available for Android TV?
    Hi  Damo W,


    I'm afraid there are no plans at the minute.


    -Pamela 

    Hi Pamela

    Thank you for the response...pity Tech Support don't know this.

    1. Initially told yes it would be soon available 'still have some issues with app'

    2. I was then told 2-3 months, transcript 12th August.

    3. Then I was told 'we are currently trying our best to get license agreement from Android TV', 'EIR has proposed an agreement to Android TV'.

    But again than you for your response.


  • Options
    #29
    Damo W
    Registered Users Posts: 498 ✭✭Damo W


    Gazza123 wrote: »
    The Ayatolla wrote: »
    Any app for Amazon Fire tablets?

    Or plans to add the app to the Amazon app store?

    Just download the .apk file and install
    Cheers, done but orientation incorrect, have to sort that now.

    Thanks


  • Options
    #30
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Damo W wrote: »
    Eir: Pamela wrote: »
    Damo W wrote: »
    Hi,

    Are there plans to make the Eir Sport App available for Android TV?
    Hi  Damo W,


    I'm afraid there are no plans at the minute.


    -Pamela 

    Hi Pamela

    Thank you for the response...pity Tech Support don't know this.

    1. Initially told yes it would be soon available 'still have some issues with app'

    2. I was then told 2-3 months, transcript 12th August.

    3. Then I was told 'we are currently trying our best to get license agreement from Android TV', 'EIR has proposed an agreement to Android TV'.

    But again than you for your response.
    No problem  Damo W,


    Thanks,
    Pamela 


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    #31
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    Hi,new Eir customer and I'm getting the incorrect login on eirSport using my myEir login(both on laptop and android)


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