Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Eir Sport app on Android?

Options
2

Comments

  • Options
    #32
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    vandriver wrote: »
    Hi,new Eir customer and I'm getting the incorrect login on eirSport using my myEir login(both on laptop and android)
    Hi vandriver,


    What error message are you receiving?

    Thanks,
    Pamela 


  • Options
    #33
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    Eir: Pamela wrote: »
    Hi vandriver,


    What error message are you receiving?

    Thanks,
    Pamela 

    Your email or password is incorrect,please try again.


  • Options
    #34
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    vandriver wrote: »
    Eir: Pamela wrote: »
    Hi vandriver,


    What error message are you receiving?

    Thanks,
    Pamela 

    Your email or password is incorrect,please try again.
    Are you able to log into myeir  vandriver?

    Thanks,
    Pamela 


  • Options
    #35
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    Eir: Pamela wrote: »
    Are you able to log into myeir  vandriver?

    Thanks,
    Pamela 
    Yes,no problem


  • Options
    #36
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    vandriver wrote: »
    Eir: Pamela wrote: »
    Are you able to log into myeir  vandriver?

    Thanks,
    Pamela 
    Yes,no problem
    I'll query this with the technical team vandriver & be back to you as soon as I have an update.


    -Pamela 


  • Advertisement
  • Options
    #37
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    Eir: Pamela wrote: »
    I'll query this with the technical team vandriver & be back to you as soon as I have an update.


    -Pamela 
    Cheers.Y you should have my account no and phone no by pm


  • Options
    #38
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    vandriver wrote: »
    Eir: Pamela wrote: »
    I'll query this with the technical team vandriver & be back to you as soon as I have an update.


    -Pamela 
    Cheers.Y you should have my account no and phone no by pm
    Hi vandriver,
     
    In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

    Stacey


  • Options
    #39
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    eir: Stacey wrote: »
    Hi vandriver,
     
    In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

    Stacey
    Send pm in a sec
    Pm sent


  • Options
    #40
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    vandriver wrote: »
    eir: Stacey wrote: »
    Hi vandriver,
     
    In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

    Stacey
    Send pm in a sec
    Pm sent
    Thank you. I've received this now. I will look into this & get back to you shortly. 


    Stacey


  • Options
    #41
    County rebel
    Registered Users Posts: 77 ✭✭County rebel


    I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.


  • Advertisement
  • Options
    #42
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    County rebel wrote: »
    I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.
    The advice I got was to reset my password.Of course, I'd already done this maybe 6 times,and it hasn't worked.
    I can login to myEir,no problem.
    I have pm'ed the rep and await further developments.


  • Options
    #43
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    County rebel wrote: »
    I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.
    Hi County rebel, I'm sorry to hear this. I would recommend contacting the technical support team directly on 1890260260 or freephone 1901 & they can troubleshoot this further with you. Apologies for this inconvenience. 


    - Stacey


  • Options
    #44
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    vandriver wrote: »
    County rebel wrote: »
    I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.
    The advice I got was to reset my password.Of course, I'd already done this maybe 6 times,and it hasn't worked.
    I can login to myEir,no problem.
    I have pm'ed the rep and await further developments.
    Hi Vandriver, I've responded to your PM. 

    Stacey


  • Options
    #45
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    Chat and eirSport tech support are unable to help.Ive been escalated to level 2,and await a call back.


  • Options
    #46
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    vandriver wrote: »
    Chat and eirSport tech support are unable to help.Ive been escalated to level 2,and await a call back.
    No problem  vandriver,


    -Pamela 


  • Options
    #47
    County rebel
    Registered Users Posts: 77 ✭✭County rebel


    Got sorted my eir account was blocked cheers can watch dundalk tonight and the All Blacks over the weekend.


  • Options
    #48
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    County rebel wrote: »
    Got sorted my eir account was blocked cheers can watch dundalk tonight and the All Blacks over the weekend.
    [font=Verdana, sans-serif]That's great to hear [/font][font=Verdana, sans-serif]County rebel,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]enjoy the game. :D [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     


  • Options
    #49
    S'
    Registered Users Posts: 262 ✭✭S'


    Hi,

    I am having a similar issue. Every time I try to log on via iOS, I get "Login Error".

    I have reset my password 3times but still have no access. I can login via the eir website no problem.

    11.2kWp E/W split arra. Mayo



  • Options
    #50
    vandriver
    Registered Users Posts: 3,463 ✭✭✭vandriver


    No one rang me back,but the app works now,so I'll call that a win!


  • Options
    #51
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    vandriver wrote: »
    No one rang me back,but the app works now,so I'll call that a win!
    Thanks for the update vandriver.


    -Pamela 


  • Advertisement
  • Options
    #52
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    S' wrote: »
    Hi,

    I am having a similar issue. Every time I try to log on via iOS, I get "Login Error".

    I have reset my password 3times but still have no access. I can login via the eir website no problem.
    Are you still having issues logging in  S'?


    Thanks,
    Pamela 


  • Options
    #53
    Boca
    Registered Users Posts: 73 ✭✭Boca


    Eir: Pamela wrote: »
    topgear189 wrote: »
    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi

    Just wondering is this still the case?  I'm considering buying an android box but it's not much good to me if I can't run the eir vision or eir sport apps?

    And if it's not possible is there an alternative device that I could use (Fire TV, chromecast etc)

    cheers


  • Options
    #54
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Boca wrote: »
    Eir: Pamela wrote: »
    topgear189 wrote: »
    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi

    Just wondering is this still the case?  I'm considering buying an android box but it's not much good to me if I can't run the eir vision or eir sport apps?

    And if it's not possible is there an alternative device that I could use (Fire TV, chromecast etc)

    cheers
    Hi Boca,


    Thanks for getting in touch.

    Are you an eir broadband or Sky customer?

    Thanks,
    Pamela 


  • Options
    #55
    Boca
    Registered Users Posts: 73 ✭✭Boca


    Eir: Pamela wrote: »
    Boca wrote: »
    Eir: Pamela wrote: »
    topgear189 wrote: »
    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi

    Just wondering is this still the case?  I'm considering buying an android box but it's not much good to me if I can't run the eir vision or eir sport apps?

    And if it's not possible is there an alternative device that I could use (Fire TV, chromecast etc)

    cheers
    Hi Boca,


    Thanks for getting in touch.

    Are you an eir broadband or Sky customer?

    Thanks,
    Pamela 
    Hi

    I'm an eir customer (broadband and TV).  I run both apps on my mobile but would like to run them on a second TV via a device such as an android box as i also have a netflix subscription

    thanks


  • Options
    #56
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Boca wrote: »
    Eir: Pamela wrote: »
    Boca wrote: »
    Eir: Pamela wrote: »
    topgear189 wrote: »
    Hi,

    I also have a problem with the app.

    It works on my andoid phone.

    However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

    "device is not registered"

    "failed to initalise DRM Client".

    It runs Android 4.4
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi

    Just wondering is this still the case?  I'm considering buying an android box but it's not much good to me if I can't run the eir vision or eir sport apps?

    And if it's not possible is there an alternative device that I could use (Fire TV, chromecast etc)

    cheers
    Hi Boca,


    Thanks for getting in touch.

    Are you an eir broadband or Sky customer?

    Thanks,
    Pamela 
    Hi

    I'm an eir customer (broadband and TV).  I run both apps on my mobile but would like to run them on a second TV via a device such as an android box as i also have a netflix subscription

    thanks
    I'm afraid this isn't possible at the minute  Boca.


    -Pamela 


  • Options
    #57
    loadwire
    Registered Users Posts: 713 ✭✭✭loadwire


    Hi,
    My eir android app stopped playing properly so I tried a reinstall and it now has started giving a "failed to register DRM license" message.
    Liam


  • Options
    #58
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    loadwire wrote: »
    Hi,
    My eir android app stopped playing properly so I tried a reinstall and it now has started giving a "failed to register DRM license" message.
    Liam
    Hi  loadwire,


    Is there app you have installed up to date?
    If so, I would recommend contacting the technical team & troubleshooting the issues you are experiencing. You can contact them on 1890260260 or freephone 1901 option 2. 

    - Pamela 


  • Options
    #59
    danwaffles
    Registered Users Posts: 7 ✭danwaffles


    Same as animaal, cant watch anything on eri Vision Go app. Just says 'Device is not registered'.


  • Options
    #60
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi danwaffles,


    I'm very sorry to hear this.


    I would recommend contacting our technical support team for the best support on this if the above comments have not let you resolve this issue. 

    You can contact them on 1890 260 260 or freephone 1901.

    Thanks,
    Anna


  • Advertisement
  • Options
    #61
    IRspeedsurfer
    Registered Users Posts: 3 ✭IRspeedsurfer


    Hi I am an Eir broadband customer, I have the green app on my android phone (latest update) and I am trying to cast to my Sony Android TV (latest update). Login is no problem and the stream works fine on the smartphone, but the chromecast to the TV starts but then fails and the message FOR EVERY PROGRAMME  is something like "This programme is restricted due to copyright reasons"....
    Other apps cast perfectly to the TV. I phoned the eir sport support people who were pretty unhelpful (despite the extortionate cost of the call) and said they didn't think Eir sport supported chromecast anymore. In that case why is the chromecast icon still on the app?
    Can anyone advise?
    Thanks


Advertisement