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Previous Setanta Customer

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  • 11-07-2016 12:10pm
    #1
    alfman
    Registered Users Posts: 83 ✭✭


    Hi,

    I'm an Eir broadband customer and got the letter saying I'm entitled to Eir Sports. I was already paying an Annual subscription to Setanta Sports which started last September.


    I rang Eir enquiring about a partial refund and they said I would need to go onto the Eir Sport website to claim it.
    I went onto the website and it said I had to ring Eir Sport to claim it.
    I rang them and they said it could be only done over the website and gave me instructions on what to do.
    I went onto the Eir Sports website and hit Subscribe and filled in my details and my Sky viewing card number like they said. I'm just wondering is that all I have to do? How do I actually get the refund?


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    alfman wrote: »
    Hi,

    I'm an Eir broadband customer and got the letter saying I'm entitled to Eir Sports. I was already paying an Annual subscription to Setanta Sports which started last September.


    I rang Eir enquiring about a partial refund and they said I would need to go onto the Eir Sport website to claim it.
    I went onto the website and it said I had to ring Eir Sport to claim it.
    I rang them and they said it could be only done over the website and gave me instructions on what to do.
    I went onto the Eir Sports website and hit Subscribe and filled in my details and my Sky viewing card number like they said. I'm just wondering is that all I have to do? How do I actually get the refund?
    [font=Verdana, sans-serif]Hi[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]alfman,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Apologies for any confusion caused, our eir Sport department should be able to arrange a refund for you on 0818203040.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    griffzinho
    Registered Users Posts: 125 ✭✭griffzinho


    Pamela,

    Is this refund available immediately??? I got a phone call a month ago asking me to renew my contract with Eir. The added carrot of a full refund of my annual Setanta subscription (paid in late May) was part of my deal. 

    Also i signed up to a deal for 18 months for €50/month broadband. How can you increase the price of this 'deal' by €7 just two weeks later?


  • Options
    #4
    alfman
    Registered Users Posts: 83 ✭✭alfman


    I rang Eir Sport and they told me that there is a 'backlog' of refunds to process so it could be a while before I get it.


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    griffzinho wrote: »
    Pamela,

    Is this refund available immediately??? I got a phone call a month ago asking me to renew my contract with Eir. The added carrot of a full refund of my annual Setanta subscription (paid in late May) was part of my deal. 

    Also i signed up to a deal for 18 months for €50/month broadband. How can you increase the price of this 'deal' by €7 just two weeks later?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]griffzinho,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Once you have requested your refund this will be refunded to you within 28 days.[/font]
    [font=Verdana, sans-serif]If you have received the price increase letter this would apply to your account.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    alfman wrote: »
    I rang Eir Sport and they told me that there is a 'backlog' of refunds to process so it could be a while before I get it.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I have checked this with the eir Sport team and you should receive your refund within 28 days [/font][font=Verdana, sans-serif]alfman[/font][font=Verdana, sans-serif].[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    alfman
    Registered Users Posts: 83 ✭✭alfman


    Eir: Pamela wrote: »
    alfman wrote: »
    I rang Eir Sport and they told me that there is a 'backlog' of refunds to process so it could be a while before I get it.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I have checked this with the eir Sport team and you should receive your refund within 28 days [/font][font=Verdana, sans-serif]alfman[/font][font=Verdana, sans-serif].[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks Pamela.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    alfman wrote: »
    Eir: Pamela wrote: »
    alfman wrote: »
    I rang Eir Sport and they told me that there is a 'backlog' of refunds to process so it could be a while before I get it.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I have checked this with the eir Sport team and you should receive your refund within 28 days [/font][font=Verdana, sans-serif]alfman[/font][font=Verdana, sans-serif].[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks Pamela.
    No problem alfman :D


    -Pamela 


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