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Negative bill amount after closing account

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  • 12-07-2016 4:55pm
    #1
    DriveSkill
    Registered Users Posts: 757 ✭✭✭


    Hi,

    I closed my account with Eir last Feb and after many confusing contacts with customer support telling me I owed various amounts, then telling me I didnt owe anything, then getting debt collectors messages to back to not owning anything - I'm still  getting "bills" almost 6 months later but now for a negative amount - Your July bill amount is € -25.86

    As the account is closed I no longer have access to the Eir online system so I cant actually see any real details.

    Can you tell me how to resolve this once and for all please ?  Surely if Eir owe me money it should just get credited back to my account where the direct debits where coming from or worst case send me a cheque - you have my address :-)

    Thanks!


Comments

  • Options
    #2
    ejabrod
    Closed Accounts Posts: 483 ✭✭ejabrod


    Ha! I have the same.
    A -€3 bill sent every single month and a -€21 bill for another account.
    Was thinking Eir now owes me €24/month for the last 16 months - woo hoo :D
    Rediculous really.


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DriveSkill wrote: »
    Hi,

    I closed my account with Eir last Feb and after many confusing contacts with customer support telling me I owed various amounts, then telling me I didnt owe anything, then getting debt collectors messages to back to not owning anything - I'm still  getting "bills" almost 6 months later but now for a negative amount - Your July bill amount is € -25.86

    As the account is closed I no longer have access to the Eir online system so I cant actually see any real details.

    Can you tell me how to resolve this once and for all please ?  Surely if Eir owe me money it should just get credited back to my account where the direct debits where coming from or worst case send me a cheque - you have my address :-)

    Thanks!
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]DriveSkill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]If your account is in credit after you have closed it we can arrange a cheque refund for you.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and the address you would like the refund to be sent to.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ejabrod wrote: »
    Ha! I have the same.
    A -€3 bill sent every single month and a -€21 bill for another account.
    Was thinking Eir now owes me €24/month for the last 16 months - woo hoo :D
    Rediculous really.
    [font=Verdana, sans-serif]Feel free to PM me your account number and address and I will arrange a cheque refund [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]ejabrod [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #5
    DriveSkill
    Registered Users Posts: 757 ✭✭✭DriveSkill


    Eir: Pamela wrote: »
    DriveSkill wrote: »
    Hi,

    I closed my account with Eir last Feb and after many confusing contacts with customer support telling me I owed various amounts, then telling me I didnt owe anything, then getting debt collectors messages to back to not owning anything - I'm still  getting "bills" almost 6 months later but now for a negative amount - Your July bill amount is € -25.86

    As the account is closed I no longer have access to the Eir online system so I cant actually see any real details.

    Can you tell me how to resolve this once and for all please ?  Surely if Eir owe me money it should just get credited back to my account where the direct debits where coming from or worst case send me a cheque - you have my address :-)

    Thanks!
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]DriveSkill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]If your account is in credit after you have closed it we can arrange a cheque refund for you.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and the address you would like the refund to be sent to.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks! PM Sent.

    Not quite sure why issuing a refund doesnt just happen automatically if the account closes in credit as you have all the details already including my address.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DriveSkill wrote: »
    Eir: Pamela wrote: »
    DriveSkill wrote: »
    Hi,

    I closed my account with Eir last Feb and after many confusing contacts with customer support telling me I owed various amounts, then telling me I didnt owe anything, then getting debt collectors messages to back to not owning anything - I'm still  getting "bills" almost 6 months later but now for a negative amount - Your July bill amount is € -25.86

    As the account is closed I no longer have access to the Eir online system so I cant actually see any real details.

    Can you tell me how to resolve this once and for all please ?  Surely if Eir owe me money it should just get credited back to my account where the direct debits where coming from or worst case send me a cheque - you have my address :-)

    Thanks!
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]DriveSkill,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]If your account is in credit after you have closed it we can arrange a cheque refund for you.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and the address you would like the refund to be sent to.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks! PM Sent.

    Not quite sure why issuing a refund doesnt just happen automatically if the account closes in credit as you have all the details already including my address.
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif]DriveSkill,[/font]
    [font=Verdana, sans-serif]I'm going through my PM's now and will be back to you shortly.[/font]
    [font=Verdana, sans-serif]The refund would need to be requested by the customer as in some cases the customer has moved and their address details will have changed.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    Owryan
    Closed Accounts Posts: 4,024 ✭✭✭Owryan


    Im in the same boat, every month i get a bill for a closed account with a negative balance.

    But i have a mobile/efibre bundle why cant the balance be put against this?

    I ve been told a cheque would be sent out but that was months ago.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Owryan wrote: »
    Im in the same boat, every month i get a bill for a closed account with a negative balance.

    But i have a mobile/efibre bundle why cant the balance be put against this?

    I ve been told a cheque would be sent out but that was months ago.
    Please feel free to PM me your account number Owryan and I will take a look into this.


    -Pamela


  • Options
    #9
    ejabrod
    Closed Accounts Posts: 483 ✭✭ejabrod


    Eir: Pamela wrote: »
    ejabrod wrote: »
    Ha! I have the same.
    A -€3 bill sent every single month and a -€21 bill for another account.
    Was thinking Eir now owes me €24/month for the last 16 months - woo hoo :D
    Rediculous really.
    [font=Verdana, sans-serif]Feel free to PM me your account number and address and I will arrange a cheque refund [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]ejabrod [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks for the offer Pamela however, it's fine.


  • Options
    #10
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    ejabrod wrote: »
    Eir: Pamela wrote: »
    ejabrod wrote: »
    Ha! I have the same.
    A -€3 bill sent every single month and a -€21 bill for another account.
    Was thinking Eir now owes me €24/month for the last 16 months - woo hoo :D
    Rediculous really.
    [font=Verdana, sans-serif]Feel free to PM me your account number and address and I will arrange a cheque refund [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]ejabrod [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks for the offer Pamela however, it's fine.
    No worries at all. 

    -Ciara


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