France Ferry & Campsite info (use Search function) mod warning post 1

loyatemu · 28-01-2019 4:03pm

possible good news for anyone jerked around by IF last summer:

https://www.irishtimes.com/news/ireland/irish-news/irish-ferries-ordered-to-pay-compensation-over-wb-yeats-delay-1.3773368

spockety · 28-01-2019 4:30pm

Compensation -
The passenger is entitled to a minimum level of compensation of 25% of the ticket price
paid by the passenger, for that part of the affected journey, if their passenger service is
delayed for at least:

1 hour for a journey of duration 4 hours;
2 hours for a journey of duration between 4 and 8 hours;
3 hours for a journey of duration between 8 and 24 hours; or
6 hours for a journey of duration of over 24 hours.

If the delay exceeds double the time set out, the compensation shall be 50% of the
ticket price paid by the passenger. The ferry or cruise operator must pay compensation
within 1 month of the submission of a substantiated claim for compensation.

Cartman78 · 28-01-2019 4:47pm

shamrock55 wrote: »

We thinking of going through England this year and doing lego land and Harry Potter on the way, can't decide on a campsite in France though, don't want to drive more then 5hrs

Domaine Des ormes looks good but not near a beach

I've read somewhere (possibly a Facebook group I think) that the pool in Domaine Des Ormes is currently being renovated and might not re-open until July

Duffryman · 28-01-2019 4:53pm

Cartman78 wrote: »

I've read somewhere (possibly a Facebook group I think) that the pool in Domaine Des Ormes is currently being renovated and might not re-open until July

That's true. We're off to France in June ourselves for what will be our first time on such a trip. We'd more or less decided on Domaine Des Ormes due to reviews and other reports being so good, but then we heard that about the pool (and I think a few other facilities might be undergoing refurbishment too?), so we decided we'd better forget it.

A colleague in work recommended Domaine de Litteau instead, after he was on a family trip there last year. Only an hour from Cherbourg, and all reviews seem pretty positive too. Anybody here know anything about it?

kindalen · 28-01-2019 8:19pm

Irish Ferries taking this to court to avoid paying their customers expenses. Comical PR.

spockety wrote: »

Compensation -
The passenger is entitled to a minimum level of compensation of 25% of the ticket price
paid by the passenger, for that part of the affected journey, if their passenger service is
delayed for at least:

1 hour for a journey of duration 4 hours;
2 hours for a journey of duration between 4 and 8 hours;
3 hours for a journey of duration between 8 and 24 hours; or
6 hours for a journey of duration of over 24 hours.

If the delay exceeds double the time set out, the compensation shall be 50% of the
ticket price paid by the passenger. The ferry or cruise operator must pay compensation
within 1 month of the submission of a substantiated claim for compensation.

webpal · 28-01-2019 8:33pm

Stena offering 25% off

https://www.stenaline.ie/supervalu

TERMS AND CONDITIONS
The Stena Line Terms of Business together with these special conditions apply to all bookings and travel:
Save 25% applies to new Economy, Flexi or Premium motorist fares
Valid for travel on the Dublin – Holyhead, Rosslare – Fishguard & Rosslare – Cherbourg routes.
Travel until 18 December 2019.
Must be booked by 23.00hrs, 17 February 2019 and at least 48 hours in advance of travel.
Includes vans, but excludes freight, motorcycles and foot passengers.
Premium is not available on the Rosslare – Cherbourg route.
This offer is not available in conjunction with any other offers or promotions.
Any discounts or points given are based on the fare before applying any fees and dues.
€15 service fee applies to non-web bookings.
Subject to availability.
The discount given will be deducted prior to the SECA environmental charge being applied.
Stena Line reserves the right to withdraw or change this offer at any time.

Jason987456214 · 28-01-2019 9:49pm

Cartman78 wrote: »

Just booked 2 weeks in mid June to Carnac (La Grand Metairie).

Will be travelling from Cork to Roscoff with 2 boys (aged 4 and 6) - really looking forward to it.

We went to Wales last year on a similar expedition but wanted to push the boat out a bit this year in every sense of the word :-)

Anyway, will be lurking here and posting noob questions from time to time in the coming weeks so thanks in advance

We will be there from 3rd to 13th 3 kids 7, 5 & 3, we did have a price of 295 but got it down to €227 today with new code, very cheap for 10 nites.

We also did Wales last summer, great spot but it was quite expensive we taught.

Kevin Finnerty · 28-01-2019 10:03pm

Cartman78 wrote: »

Just booked 2 weeks in mid June to Carnac (La Grand Metairie).

Will be travelling from Cork to Roscoff with 2 boys (aged 4 and 6) - really looking forward to it.

We went to Wales last year on a similar expedition but wanted to push the boat out a bit this year in every sense of the word :-)

Anyway, will be lurking here and posting noob questions from time to time in the coming weeks so thanks in advance

Stayed there myself last year. Loved the accommodation there, especially as most pitches are set under trees so good shade in the heat. Got busier in the weekends with locals coming and going but a good busy. Pricey in the bar and chipper, but where isn't?

Pool was brilliant and my 6 and 2 year olds got great guns out of it. We booked direct and didn't do the kids clubs as other years we felt they were overrated so no feedback there.

Expect to drive a bit, its 2 km to Carnac. Good Super U which we used. Got 2 great days out of Le Petit Delires loads of outdoor slides and play zones. Le Floret Adrenaline for zip lining for a day will whack you out, it did me anyway!

Evenings are quiet and we found not great for children's entertainment but by then they were pretty tired anyway and they got to play with other French and irish kids nearby.

Loved it there biggest drawback- no phone coverage. Have 3 or 4 sims for broadband routers too but all worked very poorly. Normally that's what I'd want but needed to stay in touch back home.

Kevin Finnerty · 28-01-2019 10:09pm

Jason987456214 wrote: »

We will be there from 3rd to 13th 3 kids 7, 5 & 3, we did have a price of 295 but got it down to €227 today with new code, very cheap for 10 nites.

We also did Wales last summer, great spot but it was quite expensive we taught.

227 for 10 nights in total? Camping I assume...

Jason987456214 · 28-01-2019 10:26pm

Kevin Finnerty wrote: »

227 for 10 nights in total? Camping I assume...

Thanks for info on camp.

No that's in an espirt mobile with deck.

Ferry was 644 out of Dublin so in all it's a decent price for the family

Kevin Finnerty · 28-01-2019 10:31pm

Jason987456214 wrote: »

Thanks for info on camp.

No that's in an espirt mobile with deck.

Ferry was 644 out of Dublin so in all it's a decent price for the family

That's great value I think we paid 900 last year... 12 nights in July :-(

54and56 · 29-01-2019 10:47am

webpal wrote: »

Stena offering 25% off

https://www.stenaline.ie/supervalu

TERMS AND CONDITIONS
The Stena Line Terms of Business together with these special conditions apply to all bookings and travel:
Save 25% applies to new Economy, Flexi or Premium motorist fares
Valid for travel on the Dublin – Holyhead, Rosslare – Fishguard & Rosslare – Cherbourg routes.
Travel until 18 December 2019.
Must be booked by 23.00hrs, 17 February 2019 and at least 48 hours in advance of travel.
Includes vans, but excludes freight, motorcycles and foot passengers.
Premium is not available on the Rosslare – Cherbourg route.
This offer is not available in conjunction with any other offers or promotions.
Any discounts or points given are based on the fare before applying any fees and dues.
€15 service fee applies to non-web bookings.
Subject to availability.
The discount given will be deducted prior to the SECA environmental charge being applied.
Stena Line reserves the right to withdraw or change this offer at any time.

Another "offer" which doesn't stand up to scrutiny. I booked my dates with Stena back in November using (IIRC) the 10% "offer" code that was available at the time. Total including an outside cabin = €963.

Just tried the 25% discount on the same dates with the less expensive inside cabin option (as the outside cabins are all booked) and it comes to €1,063!!

So a 25% discount costs €100 more than the identical booking with a 10% discount???

Gavlor · 29-01-2019 12:07pm

Jason987456214 wrote: »

Thanks for info on camp.

No that's in an espirt mobile with deck.

Ferry was 644 out of Dublin so in all it's a decent price for the family

What time of year?? My brother and his family looking for somewhere around that budget

Jason987456214 · 29-01-2019 2:09pm

Gavlor wrote: »

What time of year?? My brother and his family looking for somewhere around that budget

first 2 weeks of june, it does effect school but sure they dont be doing much in last few weeks

loyatemu · 29-01-2019 5:41pm

kindalen wrote: »

Irish Ferries taking this to court to avoid paying their customers expenses. Comical PR.

nonetheless as things stand they are on the hook for compensation and have to pay within 2 months, time to send them in a claim.

kindalen · 30-01-2019 12:42am

loyatemu wrote: »

nonetheless as things stand they are on the hook for compensation and have to pay within 2 months, time to send them in a claim.

Is there a Facebook/social media group of people effected by this?

spockety · 30-01-2019 12:52am

loyatemu wrote: »

nonetheless as things stand they are on the hook for compensation and have to pay within 2 months, time to send them in a claim.

The Indo said in an article today that anyone who accepted a full refund could not then seek this compensation.

Hmm.

54and56 · 30-01-2019 1:02am

spockety wrote: »

The Indo said in an article today that anyone who accepted a full refund could not then seek this compensation.

Hmm.

In my limited experience when party A offers to settle a claim made by party B it's usually on a "full and final settlement" basis meaning if party B accepts the offer that's the end of the matter and they are precluded from making any further claims in relation to the same issue as it has been permanently settled.

loyatemu · 30-01-2019 1:04pm

spockety wrote: »

The Indo said in an article today that anyone who accepted a full refund could not then seek this compensation.

Hmm.

we rescheduled to the following day on the OW - I've submitted a claim.

nice_guy80 · 31-01-2019 12:25am

Jason987456214 wrote: »

first 2 weeks of june, it does effect school but sure they dont be doing much in last few weeks

End of year testing, school tour, sports day
September is the month to go on holidays

Toots · 31-01-2019 2:43am

loyatemu wrote: »

we rescheduled to the following day on the OW - I've submitted a claim.

How did you submit the claim? I emailed them to ask about how I claim compensation and basically got a PFO - they said they couldn't comment on it because it was being appealed.

loyatemu · 31-01-2019 11:48am

Toots wrote: »

How did you submit the claim? I emailed them to ask about how I claim compensation and basically got a PFO - they said they couldn't comment on it because it was being appealed.

I found the email they sent me last year to cancel the sailing and replied to it, pointing out the NTA judgement and listing the inconveniences caused.

They replied with the same stock PFO you probably got, but they now have my claim so we'll see.

Jason987456214 · 31-01-2019 2:47pm

nice_guy80 wrote: »

End of year testing, school tour, sports day
September is the month to go on holidays

only in national school so nothing like that yet! will be back in time for tour & sports day ha ha

Flippyfloppy · 31-01-2019 4:15pm

Irish Ferries are refusing to honour the ruling, just received this mail back to my compensation claim.

Dear XXXX,

BOOKING REFERENCE XXXXXX

Many thanks for your email.

Irish Ferries are disappointed with the issuing of notices by the NTA relating to cancellations from the delayed arrival of the W.B Yeats, due to extraordinary circumstances beyond our control. We do not believe we have infringed EU regulation and will appeal the NTA’s decision in the courts, so therefore we cannot comment further at this time.

Once again, we sincerely apologise for this disruption.

Yours sincerely,

XXXX XXXXX
Customer Services Manager

54and56 · 31-01-2019 4:35pm

Flippyfloppy wrote: »

Irish Ferries are refusing to honour the ruling, just received this mail back to my compensation claim.

Dear XXXX,

BOOKING REFERENCE XXXXXX

Many thanks for your email.

Irish Ferries are disappointed with the issuing of notices by the NTA relating to cancellations from the delayed arrival of the W.B Yeats, due to extraordinary circumstances beyond our control. We do not believe we have infringed EU regulation and will appeal the NTA’s decision in the courts, so therefore we cannot comment further at this time.

Once again, we sincerely apologise for this disruption.

Yours sincerely,

XXXX XXXXX
Customer Services Manager

In fairness to them if they have the right to appeal the NTA decision and believe they will (or could be) successful then they aren't going to make compensation payments before the appeals process is exhausted. No company would do so. How silly would you look to shareholders trying to explain how you successfully appealed the NTA decision but paid out €Xm of their money in compensation anyway!!

I don't think their letter says they will refuse to honour the NTA's ruling if they fail in their appeal so your claim hasn't been denied, it'll still be in process but will have to wait until the appeal is decided.

FWIW I don't personally think they will be successful in their appeal. IMO they may well be able to demonstrate that the late arrival of the WB Lates was outside their control but that won't excuse them for not having had contingency plans such as an option to lease a substitute ferry in place to ensure passengers weren't negatively impacted.

loyatemu · 31-01-2019 5:36pm

Je_suis_Jean wrote: »

In fairness to them if they have the right to appeal the NTA decision and believe they will (or could be) successful then they aren't going to make compensation payments before the appeals process is exhausted. No company would do so. How silly would you look to shareholders trying to explain how you successfully appealed the NTA decision but paid out €Xm of their money in compensation anyway!!

I don't think their letter says they will refuse to honour the NTA's ruling if they fail in their appeal so your claim hasn't been denied, it'll still be in process but will have to wait until the appeal is decided.

FWIW I don't personally think they will be successful in their appeal. IMO they may well be able to demonstrate that the late arrival of the WB Lates was outside their control but that won't excuse them for not having had contingency plans such as an option to lease a substitute ferry in place to ensure passengers weren't negatively impacted.

exactly - they sold tickets for a boat that hadn't been delivered yet. They can say they expected it to be delivered on time, but they can't claim they weren't aware it was a risk. They obviously assumed the EU rules didn't apply to them.

GeneralSherman · 01-02-2019 11:20am

Anyone any advice on booking a 7 seater from Nantes airport please ?. Flights are booked with Aer Lingus but I haven't booked the car yet. Should I wait until closer to the holiday at the end of June. We usually go by ferry but not this year so it's a long time since I did car hire. Anyone experience with Nantes specifially ?

First Up · 01-02-2019 11:28am

GeneralSherman wrote:

Anyone any advice on booking a 7 seater from Nantes airport please ?. Flights are booked with Aer Lingus but I haven't booked the car yet. Should I wait until closer to the holiday at the end of June. We usually go by ferry but not this year so it's a long time since I did car hire. Anyone experience with Nantes specifially ?

Aer Lingus and other airlines usually offer fly/drive packages. Would have thought you'd have an offer by now.

Charliebull · 01-02-2019 12:51pm

GeneralSherman wrote: »

Anyone any advice on booking a 7 seater from Nantes airport please ?. Flights are booked with Aer Lingus but I haven't booked the car yet. Should I wait until closer to the holiday at the end of June. We usually go by ferry but not this year so it's a long time since I did car hire. Anyone experience with Nantes specifially ?

i am in the same situation this year and from the same airport. I was watching the prices and they have jumped by 150 euro in the last few days, I checked Monday and today so I think I am just going to pre book now

GeneralSherman · 01-02-2019 12:54pm

Charliebull wrote: »

i am in the same situation this year and from the same airport. I was watching the prices and they have jumped by 150 euro in the last few days, I checked Monday and today so I think I am just going to pre book now

I think I will hold my nerve for now;) What's the best deal you got ?

France Ferry & Campsite info (use Search function) mod warning post 1

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