LowCost Holiday Company Gone

4ensic15

ibarelycare wrote: »

The company went into administration on Friday and it wasn't announced until late afternoon. Right before a weekend. Realistically banks have only been dealing with this for 4 working days. I imagine they're inundated with claims at the moment. I think, given the circumstances, that people should have a little patience.

They have had all weekend to deal with it and devise a strategy. They know when the transactions went through. They should be consistent as to what paperwork they want. They should have a timetable in place. I am disgusted with AIB. I know they are now civil servants but that is no excuse.

buggy beag

4ensic15 wrote:

I am not in CAR. Accommodation only. No reason to contact CAr at all. Why is there nothing they can do? They haven't even mentioned CAr in any of the numerous phone calls I have made. If they start about CAR now there will be trouble!

Ah right no you wouldnt have any claim so with car.aib is just going to drag its feet for a bit so to see how many are claiming that wont get paid off car.

4ensic15

buggy beag wrote: »

Ah right no you wouldnt have any claim so with car.aib is just going to drag its feet for a bit so to see how many are claiming that wont get paid off car.

What sort of slow bicycle race service is that? I hope they all get dehli belly on their holidays and their armpits are infested with the fleas of 1,000 cattle.

VincePP

An awful lot of people not understanding how this works.

Insurance for non completion of contract is with Visa/Mastercard. Their rules apply. The banks just act as a go-between.

You cannot claim two insurances. This is fraud.

The lead insurer in this case is the lch bond operated by CAR. Only if you don't fulfil their criteria can you/should you do a chargeback.


If you booked a package holiday, you claim from car.

If you booked flight only, the flight is still valid.

If you booked accommodation only you get confirmation from the hotel that it has not been paid for and go the chargeback route.

It is visa/mastercard insurance that decide what paperwork is required, not the bank. They just act as your contact.

countrygal25

VincePP wrote: »

An awful lot of people not understanding how this works.

Insurance for non completion of contract is with Visa/Mastercard. Their rules apply. The banks just act as a go-between.

You cannot claim two insurances. This is fraud.

The lead insurer in this case is the lch bond operated by CAR. Only if you don't fulfil their criteria can you/should you do a chargeback.


If you booked a package holiday, you claim from car.

If you booked flight only, the flight is still valid.

If you booked accommodation only you get confirmation from the hotel that it has not been paid for and go the chargeback route.

It is visa/mastercard insurance that decide what paperwork is required, not the bank. They just act as your contact.

Anyone gone the chargeback route via BOI without going through CAR first?

VincePP

countrygal25 wrote: »

Anyone gone the chargeback route via BOI without going through CAR first?

They won't process it. CAR bond is primary insurance for the package holidays. Only if this does not apply you can do a chargeback.

You can try, but you will find you'll be asked more questions, they will check out and then they will tell you to exhaust CAR route, thus causing you delay.

ibarelycare

VincePP wrote: »

They won't process it. CAR bond is primary insurance for the package holidays. Only if this does not apply you can do a chargeback.

You can try, but you will find you'll be asked more questions, they will check out and then they will tell you to exhaust CAR route, thus causing you delay.

When we spoke to AIB the woman said that they had people calling all week and were telling them to go through the chargeback process. She knew that we had a package deal booked.

I'm really confused now. Should we go through CAR too or just wait and see the outcome of the CC claim? Are the CC companies in touch with CAR to make sure people aren't claiming twice? What's to stop people doing that? I don't want to commit fraud, but I'm wondering should we try both avenues.

countrygal25

VincePP wrote: »

They won't process it. CAR bond is primary insurance for the package holidays. Only if this does not apply you can do a chargeback.

You can try, but you will find you'll be asked more questions, they will check out and then they will tell you to exhaust CAR route, thus causing you delay.

Thanks VincePP for the heads up! Any clue how long the refund process through CAR is expected to take - feeling very lost in this whole mess 😢

4ensic15

VincePP wrote: »

An awful lot of people not understanding how this works.

Insurance for non completion of contract is with Visa/Mastercard. Their rules apply. The banks just act as a go-between.

You cannot claim two insurances. This is fraud.

The lead insurer in this case is the lch bond operated by CAR. Only if you don't fulfil their criteria can you/should you do a chargeback.


If you booked a package holiday, you claim from car.

If you booked flight only, the flight is still valid.

If you booked accommodation only you get confirmation from the hotel that it has not been paid for and go the chargeback route.

It is visa/mastercard insurance that decide what paperwork is required, not the bank. They just act as your contact.

The banks market the product and get the interest and charges on it. They should get their act together. They are acting like headless chickens.

Rackstar

ibarelycare wrote: »

The company went into administration on Friday and it wasn't announced until late afternoon. Right before a weekend. Realistically banks have only been dealing with this for 4 working days. I imagine they're inundated with claims at the moment. I think, given the circumstances, that people should have a little patience.

ibarelycare wrote: »

When we spoke to AIB the woman said that they had people calling all week and were telling them to go through the chargeback process. She knew that we had a package deal booked.

I'm really confused now. Should we go through CAR too or just wait and see the outcome of the CC claim? Are the CC companies in touch with CAR to make sure people aren't claiming twice? What's to stop people doing that? I don't want to commit fraud, but I'm wondering should we try both avenues.

Have a little patience, you'll get there eventually.

VincePP

countrygal25 wrote: »

Thanks VincePP for the heads up! Any clue how long the refund process through CAR is expected to take - feeling very lost in this whole mess 😢

I haven't a clue, but when they were on radio it sounded like it would be 4-6 weeks, which is about average for an insurance claim.

VincePP

4ensic15 wrote: »

The banks market the product and get the interest and charges on it. They should get their act together. They are acting like headless chickens.

Nope - the insurance is offered by visa / mastercard and is a world policy. Whining and moaning to the issuing bank will get you nowhere. Always best to accept that there is a procedure to follow. It may be a bit of hassle, but I'd be quite thankful as its not the banks fault that lch went bust.

VincePP

ibarelycare wrote: »

When we spoke to AIB the woman said that they had people calling all week and were telling them to go through the chargeback process. She knew that we had a package deal booked.

I'm really confused now. Should we go through CAR too or just wait and see the outcome of the CC claim? Are the CC companies in touch with CAR to make sure people aren't claiming twice? What's to stop people doing that? I don't want to commit fraud, but I'm wondering should we try both avenues.

If you booked a package holiday it is bonded. There's no ifs or buts about it. So if its a package holiday go through CAR.

The paperwork presented to the banks that they will request will clearly show what was booked - they'll simply refuse any refund for package holiday. Problem is that refusal could take 4-6 weeks and then you start again with CAR.

nickean82

Hoping someone can put my mind at ease...

Booked accommodation only with hoteling.com last Wednesday and paid in full with UB Visa debit. Had booked flights separately. I contacted Ulster Bank Helpline on Saturday morning and they said they would post out forms so that I could apply for chargeback. In the meantime, UB Help had tweeted me as I had posted something on twitter and they asked me to send on my details via direct message so I did this and they said they would get back to me.

By Tuesday I had heard nothing and had received no forms in the post so I filled out an online form for chargeback which somebody on twitter had kindly directed me to. By this afternoon, had still heard nothing so called again and they had no record of my claim as though they had never heard of me but said they would start processing it today. Very frustrating and a serious lack of customer service although I will make allowances given that I know they are under undue pressure thanks to LCH (b****rds!)

I am obviously not covered by CAR and at no point throughout my contact with them have UB asked for any documentation (proof of hotel being cancelled etc). Hotel were in touch as it happens and wanted 4 times the original rate paid upfront to hold the room (thanks, but no thanks).

Here's my problem. I'm due to travel on the 4th August so time is against me. I'm a single mama of modest means (first holiday in aaaaages- sods law). I could go and take money from my savings to rebook accommodation if I knew for CERTAIN that I would eventually get money back via chargeback. That is to say, I am willing to wait a while to get a refund but I definitely am not in a position to pay for the accommodation twice if I am not going to get the original sum back at a future date.

Can anybody shed some light as to whether the chargebacks will definitely come through with a bit of patience and persistence?

Sorry for being so long-winded. Succinct I ain't!

4ensic15

VincePP wrote: »

Nope - the insurance is offered by visa / mastercard and is a world policy. Whining and moaning to the issuing bank will get you nowhere. Always best to accept that there is a procedure to follow. It may be a bit of hassle, but I'd be quite thankful as its not the banks fault that lch went bust.

BAnk customers have a contract with the ban not VISA/MAstercard. the banks are trying to hide behind someone else instead of looking after their customers.

VincePP

4ensic15 wrote: »

BAnk customers have a contract with the ban not VISA/MAstercard. the banks are trying to hide behind someone else instead of looking after their customers.

No - the contract they entered into is with Low Cost Holidays.

The contract with the banks is to provide the payment from your account to LCH - this they have obviously done. There is no purchase of goods contract with the bank whatsoever.

If you read the terms and conditions of the visa, mastercard scheme, the insurance policy is operated by visa / mastercard. In a way you can say that the banks are brokers or a go-between between you and the insurance scheme.

I can assure you that considering there are approx 15,000 affected holiday makers + the usual number of people with stolen / compromised cards any bull from someone claimign that the contract is with the banks will find plenty of difficulties and delays.

Think of it - if you were in a call centre getting €10-€12 an hour, would you try to help someone who rants at you with a load of bull? - No.


A little patience and correct claiming procedure will make everyone's claim a lot eaier and an awful lot quicker. Remeber it was LCH that went bust - CAR and the banks are HELPING you NOT to lose out - be thankful that those safety nets were there.

Remember UK customers don't have the safety net of a bond and therefore anything read in UK papers or on UK site does not apply to Ireland. - An that's where there is a lot of confusion.

Basically

A - If it was a package holiday claim off CAR bond - full refund is guaranteed.

B - If it was flight only, its probably paid for and no claim would be able to be made form anywhere.

C - Accomodation only. You get a letter from the accomodation provider to say it wasn;t paid. You print off the notice of LCH or Hoteling or whoever has cesed trading, you fill out the chargeback forms, you enclose the document requested just the same as any insurance claim and you send it off.


From my experience with United Travel a few years ago, the CAR took just over 4 weeks for refund was issued after I sent in the claim form and chargebacks seem to take about the same or a little longer - that's more on experience of having card fraud on my business and seeing how the process works from a supplier end.


But no matter what - keep a cool head, there may be a wait and there may be frustration which shuld not be leveled to CAR or the banks, but as said above, if it was booked in Ireland, no-one will be out of pocket.

countrygal25

Just a quick note for everyone - I just spoke to a lovely guy in CAR. They recommended all claims be sent through their office with all receipts & statements outlining monies paid to LCH & the refund will be processed

Claw Hammer

VincePP wrote: »

No - the contract they entered into is with Low Cost Holidays.

The contract with the banks is to provide the payment from your account to LCH - this they have obviously done. There is no purchase of goods contract with the bank whatsoever.

t.

There is a contract with the bank to operate the account the money comes out of. The banks force people to have cards and then want to mess them about when something goes wrong. They balme everybody but themselves. It didn't take them long to learn how the Civil Service operates. When the banks were privately owned they would have repaid people and let other bodies sort out liability after.

VincePP

Claw Hammer wrote: »

There is a contract with the bank to operate the account the money comes out of. The banks force people to have cards and then want to mess them about when something goes wrong. They balme everybody but themselves.

yes and they fulfilled that contract. The banks did absolutley nothing wrong. Their customer entered card number, confirmed payment, bank processed that payment exactly as they are contracted to do.

Their contracts also say that there is an insurance policy operated by Visa / Mastercard which holders of visa / mastercard may avail of by following a set of procedures just like any other insurance claim. (read the terms and conditions you signed that you agreed to)


And just like any other insurance claim, you need to fill out forms and send in the required information. Its actually quite simple.

To think you can just ring up, blast a few details over the phoine and expect refund to be there in a couple of days is just ridiculous. Even worse is then moaning about it when a person doesn't want to follow a very basic procedure.

Yes its a bit of hassle - so is every claim on insurance.

Remember CAR or the banks did not take your money and go bust - they are helping you get the money back and it won't be LCH paying them, so it is visa/mastercard that are taking the hit and other travel operators who pay bonds too - expect them to want to know the claim is valid and has not been claimed from another source.

But sure some people simply will see wrong in anything a bank does, no matter what it is.

ger664

Claw Hammer wrote: »

There is a contract with the bank to operate the account the money comes out of. The banks force people to have cards and then want to mess them about when something goes wrong. They balme everybody but themselves. It didn't take them long to learn how the Civil Service operates. When the banks were privately owned they would have repaid people and let other bodies sort out liability after.

The merchant and the merchants bank have the right to defend their position when a chargeback is issued against t hem. In this case it will not happen but that process still has to be followed so I would expect it may take 2-3 months.

4ensic15

ger664 wrote: »

The merchant and the merchants bank have the right to defend their position when a chargeback is issued against t hem. In this case it will not happen but that process still has to be followed so I would expect it may take 2-3 months.

How many printouts of the Low cost website do they ned? It is an absolute insult to people. The banks ruined the country with their lunatic carry on 10 years ago and now they are inflicting more misery on people.

RossieMan

4ensic15, that may be, but they have nothing to do with low-cost going bust. You need to stop whining about something you know nothing about.

ibarelycare

4ensic15 wrote: »

How many printouts of the Low cost website do they ned? It is an absolute insult to people. The banks ruined the country with their lunatic carry on 10 years ago and now they are inflicting more misery on people.

You're embarrassing yourself now tbh.

VincePP

4ensic15 wrote: »

How many printouts of the Low cost website do they ned? It is an absolute insult to people. The banks ruined the country with their lunatic carry on 10 years ago and now they are inflicting more misery on people.

Ah, now i see where you are coming from.

You hate the banks because you believe all the utter sh1te spouted by AAA, SF and the gawdy hysterical rags that pretend to be newspapers.

And anything bank related you will simply hate.

Well that's an issue / problem of yours. Its not an issue that will affect the more normal and reasonable person affected by low cost holiday issue.

As above, unless you booked accommodation only, a chargeback is not the route to go and your claim will be refused as the CAR bond is the primary recompense route.

But sure with your twisted thinking on banks, facts probably won't matter to you.

4ensic15

RossieMan wrote: »

4ensic15, that may be, but they have nothing to do with low-cost going bust. You need to stop whining about something you know nothing about.

I am not complaining about Low Cost going bust. I am complaining about the banks reaction (or rather lack of reaction) to it.

4ensic15

VincePP wrote: »

Ah, now i see where you are coming from.

You hate the banks because you believe all the utter sh1te spouted by AAA, SF and the gawdy hysterical rags that pretend to be newspapers.

And anything bank related you will simply hate.

Well that's an issue / problem of yours. Its not an issue that will affect the more normal and reasonable person affected by low cost holiday issue.

As above, unless you booked accommodation only, a chargeback is not the route to go and your claim will be refused as the CAR bond is the primary recompense route.

But sure with your twisted thinking on banks, facts probably won't matter to you.

I do not believe anything spouted by AAA, SF etc., I do not believe the ****e eespoused by the apologists for the banks either. there is absolutely no need for each and every chargeback request to obtain a printout of the LCH website. I am sure the bans have a computer with an internet connection. I am sure they can download a copy. The only possible reasons for doing it are to cause vexation and to slow down the process and hope that people give up. It is despicable.

uck51js9zml2yt

4ensic15 wrote: »

I am not complaining about Low Cost going bust. I am complaining about the banks reaction (or rather lack of reaction) to it.

As has been explained, it's visa card and not the banks that make the rules on charge backs.
The banks are following the procedures set down by visa.

If you don't like the rules, don't use visa.. or the banking system for that matter.

4ensic15

Aarav Petite Creature wrote: »

As has been explained, it's visa card and not the banks that make the rules on charge backs.
The banks are following the procedures set down by visa.

If you don't like the rules, don't use visa.. or the banking system for that matter.

Are you seriously saying that Visa are going to ask the banks to show them the printouts submitted by each customer? It is absolute nonsense and a waste of time and money and timber forests. Following your logic people who don't like restaurants shouldn't eat at all.

uck51js9zml2yt

4ensic15 wrote: »

Are you seriously saying that Visa are going to ask the banks to show them the printouts submitted by each customer? It is absolute nonsense and a waste of time and money and timber forests. Following your logic people who don't like restaurants shouldn't eat at all.

If I don't like a restaurant , I don't go into it....but enough of upsetting people with constant useless updates

VincePP

4ensic15 wrote: »

I do not believe anything spouted by AAA, SF etc., I do not believe the ****e eespoused by the apologists for the banks either. there is absolutely no need for each and every chargeback request to obtain a printout of the LCH website. I am sure the bans have a computer with an internet connection. I am sure they can download a copy. The only possible reasons for doing it are to cause vexation and to slow down the process and hope that people give up. It is despicable.

Well you either have an issue with banks or you have no iota of a clue as to how an insurance claim works.

Yes, even if every insurance claim is similar, documents for each specific claim is required.

Not every lch claim is the same.

Different dates, different ammounts, different locations.

If you have the inability to simply include a printed screen shot of their page, then that's your issue.

Btw - you do not represent anyone other than yourself, so maybe its time you got off your high horse and stop throwing toys out of your pram.

The imbecility of the majority if your posts is quite unbelievable considering that your gripe is a single screen shot page that would take a normal person a few seconds to print off

Yep, that's how ridiculous your arguments have been.

4ensic15

VincePP wrote: »

Well you either have an issue with banks or you have no iota of a clue as to how an insurance claim works.

Yes, even if every insurance claim is similar, documents for each specific claim is required.

Not every lch claim is the same.

Different dates, different ammounts, different locations.

If you have the inability to simply include a printed screen shot of their page, then that's your issue.

Btw - you do not represent anyone other than yourself, so maybe its time you got off your high horse and stop throwing toys out of your pram.

The imbecility of the majority if your posts is quite unbelievable considering that your gripe is a single screen shot page that would take a normal person a few seconds to print off

Yep, that's how ridiculous your arguments have been.

I am talking about the low cost website. It is not a screen dump. It is identical for everyone who goes onto the site. Why does the bank need so many copies? I notice your insults are becoming more personal which inclines me to believe that you are getting desperate. Who are you representing? I am entitled to my opinion whether I represent one or many. As this unfolds and people realise how they have once again been duped by the banks I expect many more people will demand action.

chillipoop

Point taken......lets keep this thread civilised.

Rackstar

VincePP wrote: »

Well you either have an issue with banks or you have no iota of a clue as to how an insurance claim works.

Yes, even if every insurance claim is similar, documents for each specific claim is required.

Not every lch claim is the same.

Different dates, different ammounts, different locations.

If you have the inability to simply include a printed screen shot of their page, then that's your issue.

Btw - you do not represent anyone other than yourself, so maybe its time you got off your high horse and stop throwing toys out of your pram.

The imbecility of the majority if your posts is quite unbelievable considering that your gripe is a single screen shot page that would take a normal person a few seconds to print off

Yep, that's how ridiculous your arguments have been.

Chargebacks are not insurance claims. The money comes back from the processing bank where the merchant account is held.

RossieMan

Or the internet if possible.

ktulu123

Has anyone got any correspondence back from BOI yet regarding their claim form?

Jk_Eire

I've booked a parts of my honeymoon via hoteling.com which is a subsidiary of Low Cost.

My hotel in Dubai (2 nights) was cancelled. The hotel won't hotel honour the original price, and the reservation staff actually laughed at the idea. Absolute bitch. I actually found an offer on hotels.com for cheaper than the original price and a quarter of the best rate offered by the hotel when I called. Take that.

I've requested a charge back via Ulsterbank for the original purchase, so fingers crossed.

The second leg of the honeymoon is ok I'm told. I contacted the hotel in Indonesia and they said the booking is safe and confirmed.

I don't think they fully grasped the situation about Low Cost going bankrupt, but I got in writing that my reservation is ok and the payment is "guaranteed by the agent". That just sounds like they've no idea what's happened and I'll be met by a bill on arrival.

I'm in two minds what to do here. Should I explain to them they won't be paid by the agent as they are no longer trading, or leave it be and see what happens. The risk there is that it might be too late to apply for a charge back via the bank (120 days from purchase) if I end up paying at reception.

Claw Hammer

Jk_Eire wrote: »

I'm in two minds what to do here. Should I explain to them they won't be paid by the agent as they are no longer trading, or leave it be and see what happens. The risk there is that it might be too late to apply for a charge back via the bank (120 days from purchase) if I end up paying at reception.

It would be most unwise to turn up and hope for the best. Sooner or later they will twig what happened. It might be that they are not paid for another guest who is there now or before you go. If and when they find out all hell will break loose. It would not be pleasant to be in a police station trying to explain what has happened to a sceptical policeman with poor English.

Jk_Eire

Claw Hammer wrote: »

It would be most unwise to turn up and hope for the best. Sooner or later they will twig what happened. It might be that they are not paid for another guest who is there now or before you go. If and when they find out all hell will break loose. It would not be pleasant to be in a police station trying to explain what has happened to a sceptical policeman with poor English.

I don't think it will come to that as I'd just end up paying the balance, or they'd charge my credit card once the payment failed to arrive from Hoteling.

Either way, I'm going to lay it all out in an email to them so the situation is clear as day. Best case is I get the same rate, and successfully get a charge back.

Worst case I pay a higher rate, and end up losing the charge back.

Tippex

Jk_Eire wrote: »

I don't think it will come to that as I'd just end up paying the balance, or they'd charge my credit card once the payment failed to arrive from Hoteling.

Either way, I'm going to lay it all out in an email to them so the situation is clear as day. Best case is I get the same rate, and successfully get a charge back.

Worst case I pay a higher rate, and end up losing the charge back.

I would recommend taking a look at booking.com to see if you can get the hotel or a backup with no cancellation.
I would also get everything in writing from the hotel to confirm that it is all paid for (It is likely that the hotel was booked via a third party and they may not have gone through the cancellation process) basically try and get full details from the hotel as to who actually made the booking on your behalf.

Jk_Eire

The prices are up naturally, but they've plenty of availability.
I've sent them an email explaining the situation and looking for a response. It just seemed like the didn't grasp what's happening.
I'm hoping it was somehow paid or at least be told it wasn't so I can start the charge back process.

The whole process really makes you think about booking online. We've used a total of 4 different websites to book our trip from flights, to different hotels. All it takes is for one to go under to put the whole thing in disarray.

It's crazy that Low Cost can take €2,000 for a booking, of which they'd keep a small percentage of as a commission, then go bust, and keep/lose 90% of the balance.

Rackstar

Spoke to AIB card services earlier to get an update.

They only managed to place one of the low cost transactions in dispute for me. The balance of the booking. The original transaction wasn't placed into dispute with this one and they are now requesting that I send in the same documentation again for the first transaction.

Be aware if you have multiple transactions from low cost and ensure they have all been placed in dispute.

TripleAce

My wife and I also booked via Hotelling.com and got scammed for 350€, we booked the hotel yesterday and just found out yesterday by accident that the company went bust. We booked the hotel back in March and the reservation was cancelled just a few days ago, so they knew exactly what they were doing.

Travelling in August, so we have just booked an accommodation via Booking.com today and my wife started the chargeback process with Visa/AIB.


This is the guy responsible for this, Paul Evans and I am really curios to know whether in cases like this the CEO/Director would be jailed, or will he get away simple because was operating under a limited company? Wishing him really really bad things in this moment :mad:

http://hoteling.com/AdministrationOrder.pdf

https://en.wikipedia.org/wiki/Paul_Evans_(businessman)

https://en.wikipedia.org/wiki/Lowcostholidays

gustafo

Anybody any luck in getting there chargeback sorted with AIB yet??

Claw Hammer

gustafo wrote: »

Anybody any luck in getting there chargeback sorted with AIB yet??

You must be joking. I sent in paperwork to AIB. Several days later a letter comes asking for the exact same paperwork and tells me I have 14 days to put it in. On the phone they acknowledge that they got my paperwork and that there is none missing but can't explain why, instead of an acknowledgement, they request the information that they have already been given! They are beyond a joke. If they ever manage to get back to the private sector it will be a bigger miracle than Lourdes!

gustafo

Claw Hammer wrote: »

You must be joking. I sent in paperwork to AIB. Several days later a letter comes asking for the exact same paperwork and tells me I have 14 days to put it in. On the phone they acknowledge that they got my paperwork and that there is none missing but can't explain why, instead of an acknowledgement, they request the information that they have already been given! They are beyond a joke. If they ever manage to get back to the private sector it will be a bigger miracle than Lourdes!

yes i got the same letter aswell it's a joke.

Rackstar

Claw Hammer wrote: »

You must be joking. I sent in paperwork to AIB. Several days later a letter comes asking for the exact same paperwork and tells me I have 14 days to put it in. On the phone they acknowledge that they got my paperwork and that there is none missing but can't explain why, instead of an acknowledgement, they request the information that they have already been given! They are beyond a joke. If they ever manage to get back to the private sector it will be a bigger miracle than Lourdes!

gustafo wrote: »

yes i got the same letter aswell it's a joke.

The letter was generated when you called originally and they placed the transactions into dispute

Claw Hammer

Rackstar wrote: »

The letter was generated when you called originally and they placed the transactions into dispute

Why did it take two weeks to get to me then? If it takes two weeks to get a stupid letter out it says a lot for their efficiency. Why has my paperwork not even been acknowledged. Why has it not been checked? It is a total farce.

chillipoop

My claim form to "CAR" still no news after 2 weeks. Phoned them and emailed them twice. No reply from them.

Tippex

chillipoop wrote: »

My claim form to "CAR" still no news after 2 weeks. Phoned them and emailed them twice. No reply from them.

Give them a chance they will be working on a backlog you could be talking about 6-8 weeks depending on when you were due to travel etc. (the ones travelling soonest will get priority)

antandmaur

We booked flights hotel and transfers to Mexico and had paid in full at a cost of over 7.000 euro with lch and exactly 12 hours before we left our house for the airport we were told by the hotel in Mexico that we had to pay in full upon arrival for our 11 night stay at a cost of 4.800 us dollars 300 dollars more than the original price which we did pay thanks to my boss and we paid 100 dollars for our transfers 50 dollars more than the original price we are now back home and have been to boi to claim the hotel money back to our cc and hopefully everything will get sorted for us