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Price Hike

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  • 18-07-2016 9:51pm
    #1
    relax carry on
    Registered Users Posts: 4,082 ✭✭✭


    Good evening

    I used your mobile app to contact you last week to give my cancellation notice due to your price increase. I have not had any confirmation from you regarding cancelling my contract which is only 3 months in. Could you please contact me to confirm cancellation. Thanks


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    relax carry on wrote: »
    Good evening

    I used your mobile app to contact you last week to give my cancellation notice due to your price increase. I have not had any confirmation from you regarding cancelling my contract which is only 3 months in. Could you please contact me to confirm cancellation. Thanks
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]relax carry on,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]I'm afraid we would be unable to arrange cancellation via our app. All customers who have received this price increase letter would need to contact the cancellations team directly on 1800307183 to arrange cancellation.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


  • Options
    #3
    relax carry on
    Registered Users Posts: 4,082 ✭✭✭relax carry on


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]relax carry on,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]I'm afraid we would be unable to arrange cancellation via our app. All customers who have received this price increase letter would need to contact the cancellations team directly on 1800307183 to arrange cancellation.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Pamela, i called your 1800 number on 19/07/16 and confirmed the same information I'd already emailed about over a week before. My cancellation was confirmed over the phone. I emailed last week regarding written confirmation and I've had nothing in writing from Eir. Could you look into the issue for me. I'll PM you my account details.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    relax carry on wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]relax carry on,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]I'm afraid we would be unable to arrange cancellation via our app. All customers who have received this price increase letter would need to contact the cancellations team directly on 1800307183 to arrange cancellation.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Pamela, i called your 1800 number on 19/07/16 and confirmed the same information I'd already emailed about over a week before. My cancellation was confirmed over the phone. I emailed last week regarding written confirmation and I've had nothing in writing from Eir. Could you look into the issue for me. I'll PM you my account details.
    Hi  relax carry on,


    I have responded to your PM.

    -Pamela


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