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URGENT HELP for 89y/o with fault on phone line!

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  • 19-07-2016 1:12pm
    #1
    jtkpenguin
    Registered Users Posts: 64 ✭✭


    My Mother-in-law is 89y/o & lives alone, she has no dial-tone on her phone line this morning & therefore her monitoring system doesn't work, this is her 'life-line' as she's had several bad falls recently & relies on it to be able to summon help when needed.

    I've reported the fault thro' the automatic logging system but in doing that there's no way to stress the urgency of the situation - she's worried sick & until this is resolved it means someone has to stay with her...

    PLEASE can this be escalated?

    TIA


    JTK


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jtkpenguin wrote: »
    My Mother-in-law is 89y/o & lives alone, she has no dial-tone on her phone line this morning & therefore her monitoring system doesn't work, this is her 'life-line' as she's had several bad falls recently & relies on it to be able to summon help when needed.

    I've reported the fault thro' the automatic logging system but in doing that there's no way to stress the urgency of the situation - she's worried sick & until this is resolved it means someone has to stay with her...

    PLEASE can this be escalated?

    TIA


    JTK
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]jtkpenguin,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear this and can completely understand the urgency of this situation.[/font]
    [font=Verdana, sans-serif]Can you PM me the account details and I will take a look into this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    jtkpenguin
    Registered Users Posts: 64 ✭✭jtkpenguin


    PM sent, thanks for your help, Pamela, she's really going frantic!


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    jtkpenguin wrote: »
    PM sent, thanks for your help, Pamela, she's really going frantic!
    Hi jtkpenguin,

    Pamela is currently working through her PM's and will respond to you soon.

    Kind Regards,
    Ciara


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