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New contract question

mobby · 2016-07-20 13:14:02

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received…

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20-07-2016 2:14pm

#1

mobby

Registered Users Posts: 1,159 ✭✭✭

Join Date: August 2003

Posts: 991

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

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#2 20-07-2016 2:38pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

mobby wrote: »

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mobby,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]You should receive written confirmation of your new bundle in the post.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif] [/font]

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#3 20-07-2016 11:00pm
mobby

Registered Users Posts: 1,159 ✭✭✭

Join Date: August 2003

Posts: 991

Eir: Pamela wrote: »

mobby wrote: »

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mobby,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]You should receive written confirmation of your new bundle in the post.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif] [/font]

Its almost a week tomorrow and nothing in the post today, why could details not be sent by email? I was asked for a email address. I find it strange that i have no written details of this new contract.

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#4 21-07-2016 3:26pm
eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

mobby wrote: »

Eir: Pamela wrote: »

mobby wrote: »

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mobby,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]You should receive written confirmation of your new bundle in the post.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif] [/font]

Its almost a week tomorrow and nothing in the post today, why could details not be sent by email? I was asked for a email address. I find it strange that i have no written details of this new contract.

I would recommend our loyalty team directly mobby and query this with them.

You can contact them on 1901 (option 4)

Kind Regards,
Ciara

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#5 24-07-2016 11:11pm
mobby

Registered Users Posts: 1,159 ✭✭✭

Join Date: August 2003

Posts: 991

eir: Ciara wrote: »

mobby wrote: »

Eir: Pamela wrote: »

mobby wrote: »

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mobby,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]You should receive written confirmation of your new bundle in the post.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif] [/font]

Its almost a week tomorrow and nothing in the post today, why could details not be sent by email? I was asked for a email address. I find it strange that i have no written details of this new contract.

I would recommend our loyalty team directly mobby and query this with them.

You can contact them on 1901 (option 4)

Kind Regards,
Ciara

OK so i rang again 1800****** spoke to a to a Kieran who told me it looked like the girl who I was originally dealing with Rachael, did not record my correct email address, despite the email address being the one I have been using with Eir or Eircom whatever you call yourselves now for about the last 6/7 years and receive my bill each month, but that he would correct it and I would receive my new contract details very shortly..... as of now still waiting.

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#6 25-07-2016 1:06pm
eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

mobby wrote: »

eir: Ciara wrote: »

mobby wrote: »

Eir: Pamela wrote: »

mobby wrote: »

I rang Eir regarding the recent price increase on my service, I have changed to a 12 month contract and renegotiated my account etc, however i was presuming i would receive some sort of written correspondence or email to confirm details of my new contract before my 14 day cooling off period expires, but have received nothing as yet after a week. is this correct?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mobby,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]You should receive written confirmation of your new bundle in the post.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif] [/font]

Its almost a week tomorrow and nothing in the post today, why could details not be sent by email? I was asked for a email address. I find it strange that i have no written details of this new contract.

I would recommend our loyalty team directly mobby and query this with them.

You can contact them on 1901 (option 4)

Kind Regards,
Ciara

OK so i rang again 1800****** spoke to a to a Kieran who told me it looked like the girl who I was originally dealing with Rachael, did not record my correct email address, despite the email address being the one I have been using with Eir or Eircom whatever you call yourselves now for about the last 6/7 years and receive my bill each month, but that he would correct it and I would receive my new contract details very shortly..... as of now still waiting.

I am very sorry to hear this has happened Mobby.

I completely understand how frustrating this must be for you. If you do not receive these soon I would suggest you contact them again.

Kind Regards,
Ciara

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