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Eir account recently closed - charged for a modem

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  • 20-07-2016 6:27pm
    #1
    darcygirl
    Closed Accounts Posts: 12 ✭


    Hi  we were customers of Eircom and Eir since 2012 for phone an broadband.  We switched to efibre Aug 2013 approx.  We received a free modem as part of our bundle and this appeared on our bill as €0.00 charge.  Due to Eir constantly increasing their prices we changed provider recently.  We received our last bill which shows a modem charge of €59.99 which to say the least I'm surprise at afterall we were told it was a free modem.  Can you please advise me re this.  We have the modem and would only be too happy to return it as it is of no use to us. Thank you.


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  • Options
    #2
    kaylden
    Registered Users Posts: 33 ✭kaylden


    Return it to them. If you dont they will pass it on to debt collectors. I think they told me id 14 days to return it.


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    #3
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    darcygirl wrote: »
    Hi  we were customers of Eircom and Eir since 2012 for phone an broadband.  We switched to efibre Aug 2013 approx.  We received a free modem as part of our bundle and this appeared on our bill as €0.00 charge.  Due to Eir constantly increasing their prices we changed provider recently.  We received our last bill which shows a modem charge of €59.99 which to say the least I'm surprise at afterall we were told it was a free modem.  Can you please advise me re this.  We have the modem and would only be too happy to return it as it is of no use to us. Thank you.
    Hi Darcygirl,

    Thank you for getting in touch with us :)

    You will need to contact our cancellations team directly for them to arrange a courier to go out and collect this modem. Once the modem is returned to us we will be happy to waive this charge for you.

    Kind Regards,
    Ciara.


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