Cancelled my phone/broadband in May - just received a new bill

kranbo

Received my final bill in June showing a credit balance of €5. Have just got an e-mail from Eir stating I now owe €54.40. I am unable to access the bill online as I am no longer a customer  - Can you explain this new charge

ps - I have cancelled my direct debit so won't be paying as I cannot see how I could owe anything

gerard2210

Did you return the equipment?

kranbo

no - was never advised I should- the modem is nearly 3 years old

gerard2210

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Eir: Pamela

kranbo wrote: »

Received my final bill in June showing a credit balance of €5. Have just got an e-mail from Eir stating I now owe €54.40. I am unable to access the bill online as I am no longer a customer  - Can you explain this new charge

ps - I have cancelled my direct debit so won't be paying as I cannot see how I could owe anything

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]kranbo,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]Can you PM me your account number and I can arrange to send you a copy of your final bill.[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Pamela [/font]

kranbo

gerard2210 wrote: »

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Don't know as I have not received a paper copy - the reps here are going to send me a copy. Will keep u updated

Eir: Pamela

kranbo wrote: »

gerard2210 wrote: »

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Don't know as I have not received a paper copy - the reps here are going to send me a copy. Will keep u updated

Hi  kranbo,


I sent you a copy of the bill this morning.

-Pamela 

kranbo

Eir: Pamela wrote: »

kranbo wrote: »

gerard2210 wrote: »

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Don't know as I have not received a paper copy - the reps here are going to send me a copy. Will keep u updated

Hi  kranbo,


I sent you a copy of the bill this morning.

-Pamela 

Hi Pamela

I tried ringing Eir this evening  re bill (which stated other charges) - 1st operator couldn't see what the charge was but reckoned it was for the modem!!!!. She said she would have to transfer me- still waiting 20 mins later and have now given up.

So I assume its for the modem which is a bit sneaky considering its over 2 years old and I was not advised that it had to be returned when I cancelled. Can you confirm if I can arrange for the modem to be collected because I have no intention of paying for the return myself. Can you advise please?

Kranbo

susietwink

OP, I hope you don't mind me hijacking your thread! I'm having the exact same problem. I paid my Eir bill for 58.56 on 31/5/16 for the month of June. I decided to leave Eir (due to poor customer service) and go with Sky at the beginning of June. Eir disconnected me within 3 days of signing with Sky (even though I had paid for the full month). Nightline couriers arrived (which I knew nothing about) to collect equipment a few days later. He was in a rush and told me all he needed was the modem not to worry about cables etc. I received an online bill for 1.60 credit on 16/6/16 and now I have received another online bill for 58.39. I, like the OP, have cancelled my DD and I cannot access My Eir online account as it has 'ceased'. I have emailed Eir twice, I had an automated reply the first time but nothing from my second email. Can you look into this for me please?
Susan

eir: Ciara

susietwink wrote: »

OP, I hope you don't mind me hijacking your thread! I'm having the exact same problem. I paid my Eir bill for 58.56 on 31/5/16 for the month of June. I decided to leave Eir (due to poor customer service) and go with Sky at the beginning of June. Eir disconnected me within 3 days of signing with Sky (even though I had paid for the full month). Nightline couriers arrived (which I knew nothing about) to collect equipment a few days later. He was in a rush and told me all he needed was the modem not to worry about cables etc. I received an online bill for 1.60 credit on 16/6/16 and now I have received another online bill for 58.39. I, like the OP, have cancelled my DD and I cannot access My Eir online account as it has 'ceased'. I have emailed Eir twice, I had an automated reply the first time but nothing from my second email. Can you look into this for me please?
Susan

Hi susietwink,

Thank you for getting in touch I am very sorry to hear this has happened

If you wish to PM me your account number I will be more than happy to check this out for you.

Kind Regards,
Ciara.

susietwink

eir: Ciara wrote: »

susietwink wrote: »

OP, I hope you don't mind me hijacking your thread! I'm having the exact same problem. I paid my Eir bill for 58.56 on 31/5/16 for the month of June. I decided to leave Eir (due to poor customer service) and go with Sky at the beginning of June. Eir disconnected me within 3 days of signing with Sky (even though I had paid for the full month). Nightline couriers arrived (which I knew nothing about) to collect equipment a few days later. He was in a rush and told me all he needed was the modem not to worry about cables etc. I received an online bill for 1.60 credit on 16/6/16 and now I have received another online bill for 58.39. I, like the OP, have cancelled my DD and I cannot access My Eir online account as it has 'ceased'. I have emailed Eir twice, I had an automated reply the first time but nothing from my second email. Can you look into this for me please?
Susan

Hi susietwink,

Thank you for getting in touch I am very sorry to hear this has happened

If you wish to PM me your account number I will be more than happy to check this out for you.

Kind Regards,
Ciara.

Thanks, Ciara! PM sent
Susan

eir: Ciara

susietwink wrote: »

eir: Ciara wrote: »

susietwink wrote: »

OP, I hope you don't mind me hijacking your thread! I'm having the exact same problem. I paid my Eir bill for 58.56 on 31/5/16 for the month of June. I decided to leave Eir (due to poor customer service) and go with Sky at the beginning of June. Eir disconnected me within 3 days of signing with Sky (even though I had paid for the full month). Nightline couriers arrived (which I knew nothing about) to collect equipment a few days later. He was in a rush and told me all he needed was the modem not to worry about cables etc. I received an online bill for 1.60 credit on 16/6/16 and now I have received another online bill for 58.39. I, like the OP, have cancelled my DD and I cannot access My Eir online account as it has 'ceased'. I have emailed Eir twice, I had an automated reply the first time but nothing from my second email. Can you look into this for me please?
Susan

Hi susietwink,

Thank you for getting in touch I am very sorry to hear this has happened

If you wish to PM me your account number I will be more than happy to check this out for you.

Kind Regards,
Ciara.

Thanks, Ciara! PM sent
Susan

Thank you Susan, 

I have responded to your PM and resolved the issue for you

-Ciara

kranbo

kranbo wrote: »

Eir: Pamela wrote: »

kranbo wrote: »

gerard2210 wrote: »

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Don't know as I have not received a paper copy - the reps here are going to send me a copy. Will keep u updated

Hi  kranbo,


I sent you a copy of the bill this morning.

-Pamela 

Hi Pamela

I tried ringing Eir this evening  re bill (which stated other charges) - 1st operator couldn't see what the charge was but reckoned it was for the modem!!!!. She said she would have to transfer me- still waiting 20 mins later and have now given up.

So I assume its for the modem which is a bit sneaky considering its over 2 years old and I was not advised that it had to be returned when I cancelled. Can you confirm if I can arrange for the modem to be collected because I have no intention of paying for the return myself. Can you advise please?

Kranbo

Hi you appear to have missed or ignored my query above - can you advise?

bill66

This is par for the course for Eir, they are in a terrible state.  I had a similar problem with them demanding money after I had cancelled.  They even threatened court action and debt collectors, but could never provide an accurate bill.  I told them I would love for them to show what a disaster they are in a public court............they wrote off my outstanding balance.  They are a joke!

kranbo

bill66 wrote: »

This is par for the course for Eir, they are in a terrible state.  I had a similar problem with them demanding money after I had cancelled.  They even threatened court action and debt collectors, but could never provide an accurate bill.  I told them I would love for them to show what a disaster they are in a public court............they wrote off my outstanding balance.  They are a joke!

Bank has rejected the direct debit - i await what happens next with interest

ps reps you still haven't reps responded to my query

Eir: Pamela

kranbo wrote: »

kranbo wrote: »

Eir: Pamela wrote: »

kranbo wrote: »

gerard2210 wrote: »

They usually charge for the equipment if not returned, but they usually send a courier to collect it. It could be the reason for the bill. What are the charges on the bill ?

Don't know as I have not received a paper copy - the reps here are going to send me a copy. Will keep u updated

Hi  kranbo,


I sent you a copy of the bill this morning.

-Pamela 

Hi Pamela

I tried ringing Eir this evening  re bill (which stated other charges) - 1st operator couldn't see what the charge was but reckoned it was for the modem!!!!. She said she would have to transfer me- still waiting 20 mins later and have now given up.

So I assume its for the modem which is a bit sneaky considering its over 2 years old and I was not advised that it had to be returned when I cancelled. Can you confirm if I can arrange for the modem to be collected because I have no intention of paying for the return myself. Can you advise please?

Kranbo

Hi you appear to have missed or ignored my query above - can you advise?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]kranbo,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Apologies for the delay. When closing an account you would be required to return the modem, this would be outlined in the terms and conditions here https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf. Once this is returned the €59.99 charge for the modem will be returned to you. This can be returned free of charge to -[/font]
[font=Verdana, sans-serif]eir Returns[/font]
[font=Verdana, sans-serif]PO Box 12726[/font]
[font=Verdana, sans-serif]Freepost[/font]
[font=Verdana, sans-serif]Dublin 11[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]- Pamela [/font]

[font=Verdana, sans-serif] [/font]

susietwink

Hi Ciara,
I sent you a PM as I've been sent a new bill!
Susan

eir: Ciara

susietwink wrote: »

Hi Ciara,
I sent you a PM as I've been sent a new bill!
Susan

Hi Susietwink,

I have responded to your PM.

Kind Regards,
Ciara