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New Phonewatch System Monitoring

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  • 27-07-2016 3:29pm
    #1
    billymagic
    Registered Users Posts: 36 ✭


    Is it possible to replace Phonewatch as the monitoring on a brand new phonewatch system as the cost is very high per month. Can the GSM Simi card be replaced etc


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    No, you are stuck with them or replace the system. Have a read around the forum, I'm sure you will find some very informative posts /threads.


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    #3
    billymagic
    Registered Users Posts: 36 ✭billymagic


    Thanks Koolkid, wondering about the cooling off period now?


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    How long is it installed?


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    #5
    billymagic
    Registered Users Posts: 36 ✭billymagic


    Still within the first 30 days


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Yeah you can cancel..
    Did you get a written system design proposal to consider and sign prior to the installation?


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    #7
    billymagic
    Registered Users Posts: 36 ✭billymagic


    Will check but just a simple contract without much detail to it, no design proposal(s).

    If one cancels they will remove kit and refund payment to date.


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    They should. You can also claim under EN50131-1 & the regulations you should have got a detailed system design proposal prior to installation.


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    #9
    billymagic
    Registered Users Posts: 36 ✭billymagic


    Sorry it is called a system design proposal document ( not too much information in it though in relation to design )


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    #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    It should list all equipment used & its purpose.
    It should list all prices & there should be a part for you to sign.
    This should all be agreed prior to installation.


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    #11
    billymagic
    Registered Users Posts: 36 ✭billymagic


    Yes, I stand corrected, Having reviewed the threads here looks like not the best solution to have by a long stretch.

    Do you know the cancellation policy within the first 30 days as it is not clear from documents supplied?


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    #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I have installed for a lot of people who have cancelled. None had any hassle. Probably due to the number of areas where they are skirting around the standards.


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