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Multiroom not available at service installation

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  • 27-07-2016 10:32pm
    #1
    sawfish
    Closed Accounts Posts: 376 ✭✭


    Please explain why Eir could not install my multiroom boxes when installing my main box

    Why do I have to wait 48 hours before even booking an installation for these boxes (as advised by Eir to me on live chat) 


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  • Options
    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    sawfish wrote: »
    Please explain why Eir could not install my multiroom boxes when installing my main box

    Why do I have to wait 48 hours before even booking an installation for these boxes (as advised by Eir to me on live chat) 
    Hi Sawfish,

    Thank you for getting in touch :)I am very sorry to hear this has happened.

    Unfortunately if this was not ordered at the point of sale the engineer would not have the equipment to install this.

    A second appointment would be required. If you contact our loyalty team directly on 1901 (option 4) they will be able to arrange this for you.

    Kind Regards,
    Ciara


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