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Roaming charges

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  • 29-07-2016 4:33pm
    #1
    ELshort
    Registered Users Posts: 3 ✭


    Hi guys

    My mam is an eir mobile customer. She went on holidays yesterday and has sadly had a very stressful time trying to use her phone. She called the international number and was told she would incur a €15 charge, however we arnt sure what this is for. So can you please answer the below questions,

    1. Can she now roam without incurring more charges?

    2.What does this 15euro cover?

    Thank you,
    ELshort


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    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    ELshort wrote: »
    Hi guys

    My mam is an eir mobile customer. She went on holidays yesterday and has sadly had a very stressful time trying to use her phone. She called the international number and was told she would incur a €15 charge, however we arnt sure what this is for. So can you please answer the below questions,

    1. Can she now roam without incurring more charges?

    2.What does this 15euro cover?

    Thank you,
    ELshort
    Hi ELshort,

    Thank you for getting in touch :)

    I am very sorry to hear this ha happened. I completely understand how stressful this must have been for your mother. 

    Did your mother speak with our customer care? We have a roaming data add-on for €14.99. This covers 1Gb of roaming data.

    If your mother makes any calls or texts she may be charged for these if she has not signed up for roaming plan.

    -Ciara


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