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Waiting on a refund

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  • 02-08-2016 9:30am
    #1
    tankie
    Registered Users Posts: 8 ✭


    I have been waiting on a refund of overpayment for months. I switched broadband and tv supplier about this time LAST YEAR. My final bill showed that I had overpaid. 

    I have contacted the company several times, and requested payment. Every time I get told that it's "strange", and they'll make sure the cheque is with me as soon as possible. The last time I was in touch was 22nd June, and was told I would definitely get it this time, but that it might take "up to" four weeks to get to me. Well, four weeks have long been and gone. 

    Can someone please look into this? I will PM my details to a representative.


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    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    tankie wrote: »
    I have been waiting on a refund of overpayment for months. I switched broadband and tv supplier about this time LAST YEAR. My final bill showed that I had overpaid. 

    I have contacted the company several times, and requested payment. Every time I get told that it's "strange", and they'll make sure the cheque is with me as soon as possible. The last time I was in touch was 22nd June, and was told I would definitely get it this time, but that it might take "up to" four weeks to get to me. Well, four weeks have long been and gone. 

    Can someone please look into this? I will PM my details to a representative.
    Hi tankie, 

    Thank you for getting in touch :) I am very sorry to hear this has happened. 

    Can you PM me your account details and I will check this out for you?

    -Ciara


  • Options
    #3
    tankie
    Registered Users Posts: 8 ✭tankie


    eir: Ciara wrote: »
    tankie wrote: »
    I have been waiting on a refund of overpayment for months. I switched broadband and tv supplier about this time LAST YEAR. My final bill showed that I had overpaid. 

    I have contacted the company several times, and requested payment. Every time I get told that it's "strange", and they'll make sure the cheque is with me as soon as possible. The last time I was in touch was 22nd June, and was told I would definitely get it this time, but that it might take "up to" four weeks to get to me. Well, four weeks have long been and gone. 

    Can someone please look into this? I will PM my details to a representative.
    Hi tankie, 

    Thank you for getting in touch :) I am very sorry to hear this has happened. 

    Can you PM me your account details and I will check this out for you?

    -Ciara
    PM Sent


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    tankie wrote: »
    eir: Ciara wrote: »
    tankie wrote: »
    I have been waiting on a refund of overpayment for months. I switched broadband and tv supplier about this time LAST YEAR. My final bill showed that I had overpaid. 

    I have contacted the company several times, and requested payment. Every time I get told that it's "strange", and they'll make sure the cheque is with me as soon as possible. The last time I was in touch was 22nd June, and was told I would definitely get it this time, but that it might take "up to" four weeks to get to me. Well, four weeks have long been and gone. 

    Can someone please look into this? I will PM my details to a representative.
    Hi tankie, 

    Thank you for getting in touch :) I am very sorry to hear this has happened. 

    Can you PM me your account details and I will check this out for you?

    -Ciara
    PM Sent
    Thanks  tankie,


    -Pamela


  • Options
    #5
    tankie
    Registered Users Posts: 8 ✭tankie


    Any news on this???


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    tankie wrote: »
    Any news on this???
    Apologies for the delay tankie,
    Ciara will be back to you this afternoon.

    -Pamela 


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  • Options
    #7
    tankie
    Registered Users Posts: 8 ✭tankie


    So I got a reply to say that there was no update yet. This is not exactly helpful. I got an email asking me to do a survey on how helpful my contact with eir had been. Fortunately and predictably, the link didn't work!


  • Options
    #8
    Sweeper keeper
    Closed Accounts Posts: 11 ✭Sweeper keeper


    Tankie the best course of action here is to email comreg. They are the regulator and they will deal eir on your behalf.

    You will just need to send comreg the one email with the details of your issue and a few days later eir will deal with your issue.

    In my experience its a waste of your time going through eirs customer service. The comreg route will save you the hassle and is much easier.

    Email is consumerline at comreg dot ie

    If everyone went to comreg after eir neglected to deal with their issues Im sure they would be forced to improve their customer service.

    It should be a sticky post at the top of this forum! It would save a lot of customers a lot of frustration im sure


  • Options
    #9
    tankie
    Registered Users Posts: 8 ✭tankie


    Sweeper keeper wrote: »
    Tankie the best course of action here is to email comreg. They are the regulator and they will deal eir on your behalf.

    You will just need to send comreg the one email with the details of your issue and a few days later eir will deal with your issue.

    In my experience its a waste of your time going through eirs customer service. The comreg route will save you the hassle and is much easier.

    Email is consumerline at comreg dot ie

    If everyone went to comreg after eir neglected to deal with their issues Im sure they would be forced to improve their customer service.

    It should be a sticky post at the top of this forum! It would save a lot of customers a lot of frustration im sure
    Thanks. I'll give them another few days, as I've had PM's from the reps on here who appear to be chasing it up. But you're probably right about it being the most efficient way of doing it. 


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