BOI 365 Issue

Ally Dick

Bank of Ireland: Darren wrote: »

Thanks for getting back to us here.
We've gone in to all the details we can in relation to this but please be assured that we'll pass on all the feedback in relation to this.


Thanks again for your messages.
Darren.  

You haven't provided an answer. I accept this may be beyond the understanding of this forum's team, but what about escalating it to the IT area to investigate? Saying that you have gone into as much detail as you can is not a solution. The problem exists, and it is going to get worse considering the charges involved to customers. It once worked. Now it is broken. Time to engage with the technical experts!

Bank of Ireland: Darren

Ally Dick wrote: »

Bank of Ireland: Darren wrote: »

Thanks for getting back to us here.
We've gone in to all the details we can in relation to this but please be assured that we'll pass on all the feedback in relation to this.


Thanks again for your messages.
Darren.  

You haven't provided an answer. I accept this may be beyond the understanding of this forum's team, but what about escalating it to the IT area to investigate? Saying that you have gone into as much detail as you can is not a solution. The problem exists, and it is going to get worse considering the charges involved to customers. It once worked. Now it is broken. Time to engage with the technical experts!

Hi Ally Dick,

Please be assured that this has been escalated and please contact us if you need anything else.

Thanks again for your messages,
Darren.

Ally Dick

Bank of Ireland: Darren wrote: »

Ally Dick wrote: »

Bank of Ireland: Darren wrote: »

Thanks for getting back to us here.
We've gone in to all the details we can in relation to this but please be assured that we'll pass on all the feedback in relation to this.


Thanks again for your messages.
Darren.  

You haven't provided an answer. I accept this may be beyond the understanding of this forum's team, but what about escalating it to the IT area to investigate? Saying that you have gone into as much detail as you can is not a solution. The problem exists, and it is going to get worse considering the charges involved to customers. It once worked. Now it is broken. Time to engage with the technical experts!

Hi Ally Dick,

Please be assured that this has been escalated and please contact us if you need anything else.

Thanks again for your messages,
Darren.

Thanks Darren

mikeybrennan

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

ellobee

mikeybrennan wrote: »

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

I made a payment on the Motortax.ie website on Thursday 31/08/17 it showed up on my account straight away but disappeared the next day 01/09 when is this likely to reappear, surely this cant be normal.

Ally Dick

ellobee wrote: »

mikeybrennan wrote: »

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

I made a payment on the Motortax.ie website on Thursday 31/08/17 it showed up on my account straight away but disappeared the next day 01/09 when is this likely to reappear, surely this cant be normal.

Yes. Transactions are disappearing on Friday nights and not reappearing till the retailer submits the transaction. Their IT people need to check this out. It's not correct, and it used to work correctly

Bank of Ireland: Jane

ellobee wrote: »

mikeybrennan wrote: »

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

I made a payment on the Motortax.ie website on Thursday 31/08/17 it showed up on my account straight away but disappeared the next day 01/09 when is this likely to reappear, surely this cant be normal.

Hi ellobee,

Thanks for your post here on Boards.

We're sorry to hear this transaction has disappeared for viewing from your online profile.

Please be assured it will reappear as soon as it has been fully processed by the retailer.

Please let us know if we can help with anything else.

Thanks again,
Jane.

Ally Dick

Bank of Ireland: Jane wrote: »

ellobee wrote: »

mikeybrennan wrote: »

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

I made a payment on the Motortax.ie website on Thursday 31/08/17 it showed up on my account straight away but disappeared the next day 01/09 when is this likely to reappear, surely this cant be normal.

Hi ellobee,

Thanks for your post here on Boards.

We're sorry to hear this transaction has disappeared for viewing from your online profile.

Please be assured it will reappear as soon as it has been fully processed by the retailer.

Please let us know if we can help with anything else.

Thanks again,
Jane.

It will reappear as soon as processed by the retailer, but it shouldn't disappear after one day. It's supposed to reapply to the shadow for three working days in a row

Goat the dote

mikeybrennan wrote: »

I certainly won't be 'tapping' the card again

3 working days and my weekly shop still hasn't been debited

Your weekly shop is under €30??