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Problem with bill

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  • 03-08-2016 12:35am
    #1
    googled eyes
    Registered Users Posts: 4,629 ✭✭✭


    I have recently got an amended bill dated for  7 Jan 16 to 13 Jun 16. I have an issue with this . On the 7th of January I switch to the pay as you go tariff with the smart meter but switched back to the normal tariff within the 4 week cooling off period. 

    It seems I was never actually taken off the PAYG tariff and have received an invoice for 159 days which has the PAYG daily standing charge on it added into it. I also did not receive an email about this bill, I just happened to log in to see when my next bill would be coming. 
    This new invoice has nothing to do with my current usage of electricity and I now will not get a proper bill until the 12th of September, 3 months since my last bill which will mean huge bill in September. 


    Last week I rang about this and was switched back to the Domestic Urban tariff but my account is saying that there is an over due bill ( which is made up of the PAYG daily charge that I should never have been charged). I also entered a meter reading that has not shown up on my account on the EI website.

    The PAYG daily standing charge for this period adds up to €46 (inc vat) and the amended bill which shows all the standing charges,PSO levy and rate changes + my payments for the 6 months is €42.92. These might not seem like large amounts but this is very frustrating as I should never have been charged the PAYG charge.

    When I rang last week the guy on the phone couldn't explain what was going on with my acc. I have also uploaded this as a query on the Electric Ireland website but did not get contacted back.

    Regards


Comments

  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi googled eyes,

    Thank you for getting in touch.

    Please send us a private message and we will look into this for you as soon as we can. We will need the following details.
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We can then check your account for you.

    Thanks,
    Aoife

    ________


  • Options
    #3
    googled eyes
    Registered Users Posts: 4,629 ✭✭✭googled eyes


    Thats done Aoife


  • Options
    #4
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi googled eyes,

    Thank you for getting back to us.

    We have responded to your private message.

    Please let us know if you have any other questions.

    Thanks,
    Aoife


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