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Refunding Customers Credit

danjo-xx · 2016-08-08 20:16:06

Can customers get a refund of any un-used credit built up on their account by them if closing their account in the future.

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08-08-2016 9:16pm

#1

danjo-xx

Registered Users Posts: 5,393 ✭✭✭

Join Date: September 2008

Posts: 4339

Can customers get a refund of any un-used credit built up on their account by them if closing their account in the future.

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#2 09-08-2016 9:35am
Electric Ireland: Brige N

Closed Accounts Posts: 346 ✭✭

Join Date: July 2015

Posts: 346

Hi danjo-xx,

Thanks for your message.

Should there be credit when closing an Electric Ireland account, this credit would be applied against the final bill.

If there is any remaining credit on the account, once the final bill has been cleared, then this credit should be returned to the customer in the form of a cheque.

We hope this helps. Should you have any other questions please let us know.

Thanks,
Brige

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