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Can I get a PM

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  • 09-08-2016 2:05pm
    #1
    Deadwards.com
    Registered Users Posts: 158 ✭✭


    Hi folks,

    I have a question on my order.  Could someone please PM  me so I can discuss?


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Deadwards.com wrote: »
    Hi folks,

    I have a question on my order.  Could someone please PM  me so I can discuss?
    Hi Deadwards.com,


    Thanks for getting in touch, no problem. Feel free to PM me. :)

    -Pamela 


  • Options
    #3
    Deadwards.com
    Registered Users Posts: 158 ✭✭Deadwards.com


    Eir: Pamela wrote: »
    Deadwards.com wrote: »
    Hi folks,

    I have a question on my order.  Could someone please PM  me so I can discuss?
    Hi Deadwards.com,


    Thanks for getting in touch, no problem. Feel free to PM me. :)

    -Pamela 
    Thanks Pamela, PM sent


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Deadwards.com wrote: »
    Eir: Pamela wrote: »
    Deadwards.com wrote: »
    Hi folks,

    I have a question on my order.  Could someone please PM  me so I can discuss?
    Hi Deadwards.com,


    Thanks for getting in touch, no problem. Feel free to PM me. :)

    -Pamela 
    Thanks Pamela, PM sent
    No problem  Deadwards.com,

    -Pamela 


  • Options
    #5
    Deadwards.com
    Registered Users Posts: 158 ✭✭Deadwards.com


    Just an FYUI and warning to people who happen to see this and are considering a change, (the song "I should have known better" is going around in my head).

    info: Welcome to our live chat service. A member of our team will help you shortly.


    info: You are now connected with Pinky
    Pinky: Welcome to eir webchat, my name is Pinky how can I help you today?
    Naomi: Hi there. I was on to one of your colleagues yesterday ref my order. I selected everything and placed the order but the confirmation email does not include the 2 multirooms I had selected. I was advised that I cannot add it to my order now so I would like to ask to cancel my request. Can you please advise how I do this?
    Naomi: My account number is xxxxxxx
    Pinky: Hi, do you want to add multiroom or want to cancel the order?
    Naomi: Yes, I was requesting to add 2 multirooms but was advised this was not possible?
    Pinky: Yes, your order is still in process as of now, we cannot add it to your account.
    Naomi: Ok so back to my initial request then, can you please advise how I cancel my order?
    Pinky: I'm sorry to say that, you have contacted the sales team, to help you with this please contact the loyalty team. Here is the contact number 1800 312 012 / [url=tel:%2B353 1 701 5694]+353 1 701 5694[/url].


  • Options
    #6
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Deadwards.com wrote: »
    Just an FYUI and warning to people who happen to see this and are considering a change, (the song "I should have known better" is going around in my head).

    info: Welcome to our live chat service. A member of our team will help you shortly.


    info: You are now connected with Pinky
    Pinky: Welcome to eir webchat, my name is Pinky how can I help you today?
    Naomi: Hi there. I was on to one of your colleagues yesterday ref my order. I selected everything and placed the order but the confirmation email does not include the 2 multirooms I had selected. I was advised that I cannot add it to my order now so I would like to ask to cancel my request. Can you please advise how I do this?
    Naomi: My account number is xxxxxxx
    Pinky: Hi, do you want to add multiroom or want to cancel the order?
    Naomi: Yes, I was requesting to add 2 multirooms but was advised this was not possible?
    Pinky: Yes, your order is still in process as of now, we cannot add it to your account.
    Naomi: Ok so back to my initial request then, can you please advise how I cancel my order?
    Pinky: I'm sorry to say that, you have contacted the sales team, to help you with this please contact the loyalty team. Here is the contact number 1800 312 012 / [url=tel:%2B353 1 701 5694]+353 1 701 5694[/url].
    Hi Deadwards.com

    Thank you for getting in touch. Is there anything I can assist you with?

    Kind Regards,
    Ciara


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  • Options
    #7
    Deadwards.com
    Registered Users Posts: 158 ✭✭Deadwards.com


    eir: Ciara wrote: »
    Deadwards.com wrote: »
    Just an FYUI and warning to people who happen to see this and are considering a change, (the song "I should have known better" is going around in my head).

    info: Welcome to our live chat service. A member of our team will help you shortly.


    info: You are now connected with Pinky
    Pinky: Welcome to eir webchat, my name is Pinky how can I help you today?
    Naomi: Hi there. I was on to one of your colleagues yesterday ref my order. I selected everything and placed the order but the confirmation email does not include the 2 multirooms I had selected. I was advised that I cannot add it to my order now so I would like to ask to cancel my request. Can you please advise how I do this?
    Naomi: My account number is xxxxxxx
    Pinky: Hi, do you want to add multiroom or want to cancel the order?
    Naomi: Yes, I was requesting to add 2 multirooms but was advised this was not possible?
    Pinky: Yes, your order is still in process as of now, we cannot add it to your account.
    Naomi: Ok so back to my initial request then, can you please advise how I cancel my order?
    Pinky: I'm sorry to say that, you have contacted the sales team, to help you with this please contact the loyalty team. Here is the contact number 1800 312 012 / [url=tel:%2B353 1 701 5694]+353 1 701 5694[/url].
    Hi Deadwards.com

    Thank you for getting in touch. Is there anything I can assist you with?

    Kind Regards,
    Ciara
    Hi Ciara,

    thanks for getting back.  All resolved now.  Thanks anyway.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Deadwards.com wrote: »
    eir: Ciara wrote: »
    Deadwards.com wrote: »
    Just an FYUI and warning to people who happen to see this and are considering a change, (the song "I should have known better" is going around in my head).

    info: Welcome to our live chat service. A member of our team will help you shortly.


    info: You are now connected with Pinky
    Pinky: Welcome to eir webchat, my name is Pinky how can I help you today?
    Naomi: Hi there. I was on to one of your colleagues yesterday ref my order. I selected everything and placed the order but the confirmation email does not include the 2 multirooms I had selected. I was advised that I cannot add it to my order now so I would like to ask to cancel my request. Can you please advise how I do this?
    Naomi: My account number is xxxxxxx
    Pinky: Hi, do you want to add multiroom or want to cancel the order?
    Naomi: Yes, I was requesting to add 2 multirooms but was advised this was not possible?
    Pinky: Yes, your order is still in process as of now, we cannot add it to your account.
    Naomi: Ok so back to my initial request then, can you please advise how I cancel my order?
    Pinky: I'm sorry to say that, you have contacted the sales team, to help you with this please contact the loyalty team. Here is the contact number 1800 312 012 / [url=tel:%2B353 1 701 5694]+353 1 701 5694[/url].
    Hi Deadwards.com

    Thank you for getting in touch. Is there anything I can assist you with?

    Kind Regards,
    Ciara
    Hi Ciara,

    thanks for getting back.  All resolved now.  Thanks anyway.
    Thanks for the update Deadwards.com.
    Glad this is now resolved. :)

    -Pamela 


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