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Revised Price Plan not updated on bill

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  • 10-08-2016 11:15am
    #1
    tige123
    Registered Users Posts: 3 ✭


    Can you help me with a query which I have with your company since January. I renewed the price plan in January for €34 for 4 months then €44 for 12 months after that. My bill never changed and we are finding it very hard to get anyone to try and sort this out. 

    Can you help please with our query

    Thanks

    Rita


Comments

  • Options
    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    tige123 wrote: »
    Can you help me with a query which I have with your company since January. I renewed the price plan in January for €34 for 4 months then €44 for 12 months after that. My bill never changed and we are finding it very hard to get anyone to try and sort this out. 

    Can you help please with our query

    Thanks

    Rita
    Hi Rita,

    Thank you for getting in touch. I am very sorry to hear this. 

    I would recommend you contact our loyalty team directly on 1901 (option 4) and the guys will be happy to look into this for you. 

    Kind Regards,
    Ciara


  • Options
    #3
    tige123
    Registered Users Posts: 3 ✭tige123


    eir: Ciara wrote: »
    tige123 wrote: »
    Can you help me with a query which I have with your company since January. I renewed the price plan in January for €34 for 4 months then €44 for 12 months after that. My bill never changed and we are finding it very hard to get anyone to try and sort this out. 

    Can you help please with our query

    Thanks

    Rita
    Hi Rita,

    Thank you for getting in touch. I am very sorry to hear this. 

    I would recommend you contact our loyalty team directly on 1901 (option 4) and the guys will be happy to look into this for you. 

    Kind Regards,
    Ciara
    We were in contact with them and no satisfaction was gained by that. That's why we decided to  sign up here to try and get this sorted as no one seems to what to take responsibility in helping us. 

    Can you help us please 

    Rita

     


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    tige123 wrote: »
    eir: Ciara wrote: »
    tige123 wrote: »
    Can you help me with a query which I have with your company since January. I renewed the price plan in January for €34 for 4 months then €44 for 12 months after that. My bill never changed and we are finding it very hard to get anyone to try and sort this out. 

    Can you help please with our query

    Thanks

    Rita
    Hi Rita,

    Thank you for getting in touch. I am very sorry to hear this. 

    I would recommend you contact our loyalty team directly on 1901 (option 4) and the guys will be happy to look into this for you. 

    Kind Regards,
    Ciara
    We were in contact with them and no satisfaction was gained by that. That's why we decided to  sign up here to try and get this sorted as no one seems to what to take responsibility in helping us. 

    Can you help us please 

    Rita

     
    Can you PM me your mobile number and PIN please and I will check this out for you? 

    Kind Regards,
    Ciara


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