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Eir Fibre Roll out

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  • 16-08-2016 3:22pm
    #1
    impega1
    Registered Users Posts: 107 ✭✭


    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 


  • Options
    #3
    impega1
    Registered Users Posts: 107 ✭✭impega1


    Eir: Pamela wrote: »
    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 
    PM Sent


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    impega1 wrote: »
    Eir: Pamela wrote: »
    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 
    PM Sent
    Thanks impega1,


    -Pamela 


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