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Warranty inquiry

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  • 16-08-2016 10:51pm
    #1
    jfrmbray
    Registered Users Posts: 161 ✭✭


    I'm looking to purchase the Q Acoustics 2020is from you guys, and when I go onto richersounds.com, it says that the 6 year warranty is included. However, when I view the same speakers on richersounds.ie, it makes no mention of it, and then I have to add 6 year 'supercare' at checkout for £9.99. Are these referring to the same cover, or is it included on the richersounds.ie site and I just can't find it?

    Thanks in advance!


Comments

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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    jfrmbray wrote: »
    I'm looking to purchase the Q Acoustics 2020is from you guys, and when I go onto richersounds.com, it says that the 6 year warranty is included. However, when I view the same speakers on richersounds.ie, it makes no mention of it, and then I have to add 6 year 'supercare' at checkout for £9.99. Are these referring to the same cover, or is it included on the richersounds.ie site and I just can't find it?

    Thanks in advance!
    Hi Jfrmbray.

    Thanks for the post.

    I'll have to get that looked at on our site but we do offer the same deals as on our main .com site.
    If it listed on there then it applies to ourselves also.

    You can order via the website and I can let our mail order team keep an eye out for the order and add the 6 year to it or you can drop me your contact number and I can give you a call for the order.


  • Options
    #3
    jfrmbray
    Registered Users Posts: 161 ✭✭jfrmbray


    Richersounds.ie: Kenny wrote: »
    jfrmbray wrote: »
    I'm looking to purchase the Q Acoustics 2020is from you guys, and when I go onto richersounds.com, it says that the 6 year warranty is included. However, when I view the same speakers on richersounds.ie, it makes no mention of it, and then I have to add 6 year 'supercare' at checkout for £9.99. Are these referring to the same cover, or is it included on the richersounds.ie site and I just can't find it?

    Thanks in advance!
    Hi Jfrmbray.

    Thanks for the post.

    I'll have to get that looked at on our site but we do offer the same deals as on our main .com site.
    If it listed on there then it applies to ourselves also.

    You can order via the website and I can let our mail order team keep an eye out for the order and add the 6 year to it or you can drop me your contact number and I can give you a call for the order.
    Great, I've PMed you there.


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    jfrmbray wrote: »
    Richersounds.ie: Kenny wrote: »
    jfrmbray wrote: »
    I'm looking to purchase the Q Acoustics 2020is from you guys, and when I go onto richersounds.com, it says that the 6 year warranty is included. However, when I view the same speakers on richersounds.ie, it makes no mention of it, and then I have to add 6 year 'supercare' at checkout for £9.99. Are these referring to the same cover, or is it included on the richersounds.ie site and I just can't find it?

    Thanks in advance!
    Hi Jfrmbray.

    Thanks for the post.

    I'll have to get that looked at on our site but we do offer the same deals as on our main .com site.
    If it listed on there then it applies to ourselves also.

    You can order via the website and I can let our mail order team keep an eye out for the order and add the 6 year to it or you can drop me your contact number and I can give you a call for the order.
    Great, I've PMed you there.
    Thanks for the order Jfrmbray.

    We will have it processed straight away.
    I'll get the 6 year added also.


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