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Cant register online.

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  • 18-08-2016 7:03pm
    #1
    s982102
    Registered Users Posts: 173 ✭✭


    Hi,

    I just moved to a new address a few week ago. I got a new account number. Today I went to eir.ie to register. When I put in my account number and my mobile number, I was told my account details can't be found. I am assuming the phone number requested at the first page is my mobile number, not my landline number of the new account. I don't have the number for the later one. I tried to contact 1901. But it ask for the eir phone number which I don't know. I used the online chat and was told there were 7 people waiting before me. I then got disconnected automatically... Could you please help me solve this? Thank you.

    Best regards


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    #2
    Data_Quest
    Banned (with Prison Access) Posts: 119 ✭✭Data_Quest


    You will have to get your landline number before you can register. A personal mobile number not associated with your service will not work.


  • Options
    #3
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    s982102 wrote: »
    Hi,

    I just moved to a new address a few week ago. I got a new account number. Today I went to eir.ie to register. When I put in my account number and my mobile number, I was told my account details can't be found. I am assuming the phone number requested at the first page is my mobile number, not my landline number of the new account. I don't have the number for the later one. I tried to contact 1901. But it ask for the eir phone number which I don't know. I used the online chat and was told there were 7 people waiting before me. I then got disconnected automatically... Could you please help me solve this? Thank you.

    Best regards
    Hi s982102,

    Thank you for getting in touch :)

    Unfortunately, in order to register to myeir you will need to your landline number. 

    If you PM me your account number I will be more than happy to look into this for you. 

    Kind Regards,
    Ciara


  • Options
    #4
    s982102
    Registered Users Posts: 173 ✭✭s982102


    Pm sent. Thanks.
    eir: Ciara wrote: »
    Hi s982102,

    Thank you for getting in touch :)

    Unfortunately, in order to register to myeir you will need to your landline number. 

    If you PM me your account number I will be more than happy to look into this for you. 

    Kind Regards,
    Ciara


  • Options
    #5
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    s982102 wrote: »
    Pm sent. Thanks.
    eir: Ciara wrote: »
    Hi s982102,

    Thank you for getting in touch :)

    Unfortunately, in order to register to myeir you will need to your landline number. 

    If you PM me your account number I will be more than happy to look into this for you. 

    Kind Regards,
    Ciara
    Thank you,

    I have responded to your DM. 

    Kind Regards,
    Ciara


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