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Cancelled within allowed time, still charging ECC?

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  • 21-08-2016 11:31am
    #1
    pooch90
    Registered Users Posts: 2,385 ✭✭✭


    Eir bumped up package price, letter said could cancel within 30 days of letter without charge. I signed up with Sky, they contacted Eir and I got an online agent of Eir to put a note on my file saying I would be changing supplier. Then Eir still have the cheek to try and charge €60 ECC?? Can't claim they weren't notified as they had a courier at my door within days to take back router. No way am I paying this!


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    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    pooch90 wrote: »
    Eir bumped up package price, letter said could cancel within 30 days of letter without charge. I signed up with Sky, they contacted Eir and I got an online agent of Eir to put a note on my file saying I would be changing supplier. Then Eir still have the cheek to try and charge €60 ECC?? Can't claim they weren't notified as they had a courier at my door within days to take back router. No way am I paying this!
    Hi pooch90,

    Thank you for getting in touch. I am very sorry to hear this has happened.

    Can you Pm your account number please and I will check this out for you?

    Kind Regards,
    Ciara


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    #3
    pooch90
    Registered Users Posts: 2,385 ✭✭✭pooch90


    Pm sent Ciara


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    #4
    pooch90
    Registered Users Posts: 2,385 ✭✭✭pooch90


    3 days later and still nothing. I have blocked the Direct Debit that is due to go out in the next few days. Eir can send me a bill for the €1.50 that's actually valid from the bill you sent and I will pay that. Not a hope you're getting the ECC.


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    pooch90 wrote: »
    3 days later and still nothing. I have blocked the Direct Debit that is due to go out in the next few days. Eir can send me a bill for the €1.50 that's actually valid from the bill you sent and I will pay that. Not a hope you're getting the ECC.


    Apologies for the delay pooch90,

    Ciara is not available today, I will flag this with her Monday to get back to you. Alternatively please feel free to PM me and I would be more than happy to assist you with this.

    -Pamela


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