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Ordered wrong phone, am I able to exchange?

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  • 22-08-2016 8:33pm
    #1
    DarraghK1989
    Registered Users Posts: 9 ✭


    Hi, my dad ordered a Samsung galaxy s7 on a 2 year contract but he didn't realise there was two versions the edge and the regular so he just asked for the Galaxy 7. He wanted the edge but they sent the regular one so he rings up to ask can he exchange it for the edge and they said no he can't. He doesn't want to pay and use a phone for 2 years  that he doesn't want (which is understandable, I wouldn't). So he said he doesn't want the contract if he can't get the phone he wants and they say that he will have to pay 500 euro to get out of the contract. He hasn't used to phone at all, you would think there would be no problem at all with exchanging it, they would still be getting his business. It just seems so ridiculous to me, why are they allowed to do this and it really just shows the lack of respect for their customers. Some people have said to him to go to small claims court, would he get anywhere with that? Or what are his options? 

    Thanks for any help. 


Comments

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    #2
    El Hombre
    Closed Accounts Posts: 122 ✭✭El Hombre


    You can cancel with the first 14 days for all phone contracts I thought, it's called a cooling off period.

    I'd Def be looking into it.


  • Options
    #3
    pooch90
    Registered Users Posts: 2,385 ✭✭✭pooch90


    Did he order online? Definitely have 14 days cooling off if he did.


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    DarraghK1989 wrote: »
    Hi, my dad ordered a Samsung galaxy s7 on a 2 year contract but he didn't realise there was two versions the edge and the regular so he just asked for the Galaxy 7. He wanted the edge but they sent the regular one so he rings up to ask can he exchange it for the edge and they said no he can't. He doesn't want to pay and use a phone for 2 years  that he doesn't want (which is understandable, I wouldn't). So he said he doesn't want the contract if he can't get the phone he wants and they say that he will have to pay 500 euro to get out of the contract. He hasn't used to phone at all, you would think there would be no problem at all with exchanging it, they would still be getting his business. It just seems so ridiculous to me, why are they allowed to do this and it really just shows the lack of respect for their customers. Some people have said to him to go to small claims court, would he get anywhere with that? Or what are his options? 

    Thanks for any help. 
    Hi DarraghK1989,

    Thank you for getting in touch :)

    I am very sorry to hear this has happened. Has your dad used the mobile phone yet? 

    Did he open up the box?

    Kind Regards,
    Ciara


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