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car insurance

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  • 24-08-2016 2:57pm
    #1
    mcfa
    Registered Users Posts: 10 ✭


    I bought a car insurance policy with you on the 10th of August. Since then I have received the business pack and sent the forms and required documentation by mail.
    So far no sign of the disc though and the email confirmation of the policy ends tomorrow.
    I've tried to call but just been left waiting for so long every time I eventually had to hangup.
    Can someone please help?


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    #2
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    Well at least I know I'm not alone. :D

    I'm in the exact same place as you, been on hold for 25 minutes now.

    Looks like BOI bit off more than they can chew with this business and can't cope with the demand.


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    #3
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Good Afternoon mcfa, 

    Thanks for contacting us here on Boards.ie I am sorry to hear this, can I clarify the number you are calling is 012901965. This is the line you should be calling as your policy is now with RSA?

    Thanks, 
    Evie 


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    #4
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    The only number provided in the documents is 1890 604 604 or 1890 608 608. 

    Any road after 31 minutes and 36 seconds on the phone I have found out that my disc was printed yesterday, 13 days after I sent the documentation in, and so is on it's way. I'd say it's the same for you mcfa.


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    #5
    mcfa
    Registered Users Posts: 10 ✭mcfa


    Bank of Ireland: Evie wrote: »
    Good Afternoon mcfa, 

    Thanks for contacting us here on Boards.ie I am sorry to hear this, can I clarify the number you are calling is 012901965. This is the line you should be calling as your policy is now with RSA?

    Thanks, 
    Evie 
    ok I'll contact them then. 
    By the way, that information should be provided in the booklets you send after the payment is received don't you think? 
    Thanks for the reply.


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    #6
    mcfa
    Registered Users Posts: 10 ✭mcfa


    seamus wrote: »
    The only number provided in the documents is 1890 604 604 or 1890 608 608. 

    Any road after 31 minutes and 36 seconds on the phone I have found out that my disc was printed yesterday, 13 days after I sent the documentation in, and so is on it's way. I'd say it's the same for you mcfa.
    Thanks seamus... but I'm concerned as the email confirmation says that the cover deadline is until tomorrow... and still I have no disc, so I'll be "unensured" after tomorrow :(
    Have they sent you anything?


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    #7
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    mcfa wrote: »
    seamus wrote: »
    The only number provided in the documents is 1890 604 604 or 1890 608 608. 

    Any road after 31 minutes and 36 seconds on the phone I have found out that my disc was printed yesterday, 13 days after I sent the documentation in, and so is on it's way. I'd say it's the same for you mcfa.
    Thanks seamus... but I'm concerned as the email confirmation says that the cover deadline is until tomorrow... and still I have no disc, so I'll be "unensured" after tomorrow :(
    Have they sent you anything?
    I got the same email and documents as you, but I wouldn't worry about it. If they confirm that the disc is being sent out, then you're covered. 


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