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Crackling landline

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  • 29-08-2016 10:47am
    #1
    IamtheWalrus
    Closed Accounts Posts: 6,075 ✭✭✭


    After a few minutes of making a call, I start to hear crackling noises. The noise only starts to happen 5 minutes into the call. An engineer has been out twice but can see no fault. 

    The handset has been replaced with a new set but the issue remains.

    The annoying thing is, Eir are charging me the same amount for my faulty service as they do for 'normal' service, which i think is unfair.

    How do I get to the bottom of this?


Comments

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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    IamtheWalrus wrote: »
    After a few minutes of making a call, I start to hear crackling noises. The noise only starts to happen 5 minutes into the call. An engineer has been out twice but can see no fault. 

    The handset has been replaced with a new set but the issue remains.

    The annoying thing is, Eir are charging me the same amount for my faulty service as they do for 'normal' service, which i think is unfair.

    How do I get to the bottom of this?
    [font=Cambria, serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]IamtheWalrus,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear you are experiencing on-going issues with your line. [/font]
    [font=Verdana, sans-serif]When you have contacting the faults team to troubleshoot this issue was the crackling noise present?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Cambria, serif] [/font]


  • Options
    #3
    IamtheWalrus
    Closed Accounts Posts: 6,075 ✭✭✭IamtheWalrus


    Eir: Pamela wrote: »
    [font=Cambria, serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]IamtheWalrus,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear you are experiencing on-going issues with your line. [/font]
    [font=Verdana, sans-serif]When you have contacting the faults team to troubleshoot this issue was the crackling noise present?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Cambria, serif] [/font]

    Thanks for your reply.

    An engineer came today. He made a change to a wire. It seems to have fixed it (haven't made a call yet). I'll be in touch if this isn't the case.

    Thanks.


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    IamtheWalrus wrote: »
    Eir: Pamela wrote: »
    [font=Cambria, serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]IamtheWalrus,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear you are experiencing on-going issues with your line. [/font]
    [font=Verdana, sans-serif]When you have contacting the faults team to troubleshoot this issue was the crackling noise present?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Cambria, serif] [/font]

    Thanks for your reply.

    An engineer came today. He made a change to a wire. It seems to have fixed it (haven't made a call yet). I'll be in touch if this isn't the case.

    Thanks.
    No problem at all,

    Glad to hear someone has been out to resolve the issue. 

    Kind Regards,
    Ciara


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