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Difficulty contacting car insurance section

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  • 29-08-2016 11:42am
    #1
    egav
    Registered Users Posts: 30 ✭


    Hi.
    I've recently took out car insurance but have not recieved my disk..I have being trying to contact your offices all morning but keep getting message saying your office is closed because of fire drill.
    Thanks Elaine 


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    #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    egav wrote: »
    Hi.
    I've recently took out car insurance but have not recieved my disk..I have being trying to contact your offices all morning but keep getting message saying your office is closed because of fire drill.
    Thanks Elaine 
    Good Morning egav, 

    Thanks for contacting us here on Boards.ie I do apologise about this, can I ask that you call them on 1890290100 I have checked this number and reps are available on this line. 

    Thanks,
    Evie 


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    #3
    egav
    Registered Users Posts: 30 ✭egav


    Hi Evie.
    I've called this number and there is no bank of ireland reps available😦.....RSA won't do anything as policy is with yourselves...


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    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi egav, 

    Can I ask if you spoke to a representative in RSA on this line and if they advised you to contact Bank of Ireland regarding issue of your Disk? 

    Thanks,
    Elaine


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    #5
    egav
    Registered Users Posts: 30 ✭egav


    Hi thanks for your help .
    I recieved my disk in post just now., albeit 19 days after taking out policy and 14 days after sending in all paperwork ye required.

    Yes I had spoken to rsa rep who said no boi staff were available to look up computer and they would call me this evening if system is up and running..


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    #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Thanks egav, 

    I'm glad to hear that you've received your disk and I'm very sorry for the delay with this. We appreciate your feedback regarding this and we'll certainly pass this only to team in RSA. 

    Thanks again, 
    Elaine 


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